Welcome Break

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Welcome Break is a motorway services operator. Starbucks, Burger King and Waitrose can be found at their service stations.

welcomebreak.co.uk

Welcome Break job reviews

Showing 34 reviews

  • Best thing

    love to do coffees

    Worst thing

    some staff, unfair

    7.3

    Welcome Break Sales assistant, March 2024

  • Best thing

    Good benefits

    Worst thing

    The stressful nature of the work and the physical nature too, the awful waste that happens everyday, they say they have a to good to go scheme but when no one buys anything they go straight into the bin, I'm talking unopened bottles of drinks, 1 day past food in wrappers that have been refrigerated, they even throw away the syrup when sugar doesn't go out of date. They could offer it to their hard working staff to take home but Ive heard people have been fired for taking food that was going in the bin home with them. Absolutely shameful

    6.0

    Welcome Break Team member, March 2024

  • Best thing

    Setting own schedule

    Worst thing

    Policies and procedures, having to go through unnecessary steps when there is clear evidence of gross misconduct and behaviour issues.

    2.8

    Welcome Break Employee, January 2024

  • Best thing

    Feeding people

    Worst thing

    Not being valued

    3.0

    Welcome Break Pizzaiolo, December 2023

  • Best thing

    Friendships made

    Worst thing

    Equality. Many staff members are being paid the same and getting away with doing a lot less

    4.2

    Welcome Break Team member, November 2023

  • Best thing

    My colleagues

    Worst thing

    Too much overtime when I'm only contracted for 24hrs. This is due to short staffing

    5.0

    Welcome Break Barista, July 2023

  • Best thing

    Enjoy the job as is.
    Talk to other team members.
    Can’t say much here really, been working here for over 7 years and it was absolutely the best place to work. Not anymore sadly

    Worst thing

    These people will treat you like cattle, provide the least amount of staff benefits possible and ask for so much work in return.
    They don’t bother with free staff meals unless you’re management, and advertise a £1 meal as a benefit instead of just providing a free meal a day for the low paid staff instead of the well paid managers.

    They are cutting rota hours and expect better performance and yearly sales, they are absolutely gone mad

    1.5

    Welcome Break Customer service assistant, June 2023

  • Best thing

    Food Allowances

    Worst thing

    Struggle to take time off work, Manager inexperienced, lack of upper management support for team and manager

    1.5

    Welcome Break Shift supervisor, May 2023

    1. Reply from Resourcing Advisor at Welcome Break, May 2023

      Thanks for taking the time to leave a review. It's great to read that you are enjoying the £10 meal allowance available to Supervisors. It's disappointing to hear about your experience with your manager, please reach out to Recruitment.Admin@WelcomeBreak.co.uk to discuss this further. Kind Regards, Charlotte Hughes Resourcing Advisor

  • Best thing

    Treatment with manager and colleagues

    Worst thing

    My wage

    7.7

    Welcome Break Guest service assistant, April 2023

    1. Reply from Resourcing Advisor at Welcome Break, May 2023

      Thanks for taking the time to leave a review. It's great to read about your experience with your manager and colleagues. Thanks for sharing your thoughts on pay. Kind Regards, Charlotte Hughes Resourcing Advisor

  • Best thing

    Discount

    Worst thing

    Managers treat you like children regardless of age and have very obvious favourites

    2.8

    Welcome Break Team member, February 2023

    1. Reply from Resourcing Advisor at Welcome Break, February 2023

      Thanks for taking the time to leave a review. It's great to hear that you enjoy the discounts that we offer. It's not great to hear your experience of the managers you work with. I'd love to find out which site you work on and see what we can do to resolve the issues you are facing. Please reach out on Recruitment.Admin@WelcomeBreak.co.uk Thanks, Charlotte Hughes Resourcing Advisor

  • Best thing

    Staff

    Worst thing

    Money well lack of it

    7.0

    Welcome Break Employee, January 2023

    1. Reply from Resourcing Advisor at Welcome Break, January 2023

      Thanks for taking the time to leave a review. It's great that you enjoyed working with your team. Thanks for sharing your thoughts on the pay that we offer. Charlotte Hughes, Resourcing Advisor, Welcome Break

  • Best thing

    The discount

    Worst thing

    Having to come in early for your shift so that you can get your job done
    Bad managers
    Always sort staffed

    1.3

    Welcome Break Shift leader, January 2023

    1. Reply from Resourcing Advisor at Welcome Break, January 2023

      Thanks for taking the time to leave a review. It's great to read that you enjoy the discounts that we offer. It's not good to hear your experience of bad managers and over working. Please could you reach out on recrutiment.admin@welcomebreak.co.uk for a confidential conversation to help me provide feedback and support you to get this sorted. Thanks, Charlotte Hughes, Resourcing Advisor, Welcome Break

  • Best thing

    some of the customers

    Worst thing

    rude customers

    2.6

    Welcome Break Employee, December 2022

    1. Reply from Resourcing Advisor at Welcome Break, January 2023

      Thanks for taking the time to leave a review and for sharing your experience of customers being the best thing and worst thing about your role. If there's anything we can do to support you please reach out on recrutiment.admin@welcomebreak.co.uk. Thanks, Charlotte Hughes, resourcing Advisor, Welcome Break

  • Best thing

    Great team and fun experience and all the benefit

    Worst thing

    Throwing away loads of perfectly good food each day

    9.0

    Welcome Break Team member, December 2022

    1. Reply from Resourcing Advisor at Welcome Break, January 2023

      Thanks for taking the time to leave a review. It's great to read how much you enjoy working in your team and thanks for highlighting the benefits that we offer. Does your unit participate in the Too Good Too Go scheme? If not please reach out on recruitment.admin@welcomebreak.co.uk to discuss this further. Thanks, Charlotte Hughes, resourcing Advisor, Welcome Break

  • Best thing

    Flexible

    Worst thing

    Never able to switch off

    7.3

    Welcome Break Employee, September 2022

    1. Reply from Resourcing Advisor at Welcome Break, January 2023

      Thanks for taking the time to leave a review. It's great to hear that you find your role flexible but I'm sorry to read you aren't able to switch off. If you'd like to discuss this further please reach out on recruitment.admin@welcomebreak.co.uk. Thanks, Charlotte Hughes, Resourcing Advisor, Welcome Break

  • Best thing

    The discount card and free food during breaks

    Worst thing

    My manager was rude/didn’t speak to people nicely showed no respect didn’t even know what he was doing had to ask me even though I hadn’t had proper training. Somebody else joined a month or so after me and he received proper training and knew how to do more things than me. My college timetable changed and my manager wouldn’t change my shifts so I had to just work weekends to make my hours I did a 9 hour shift and an 8 hour shift (nobody was supposed to do longer than 8 hour shifts) this was illegal

    1.9

    Welcome Break Team member, September 2022

    1. Reply from Resourcing Advisor at Welcome Break, January 2023

      Thanks for taking the time to leave a review. It's great that you enjoyed using the discounts we offer. I'm sorry to read your experience of poor training and and a disrespectful manager. I'd really like to know more about this, please reach out on recruitment.admin@welcomebreak.co.uk for a confidential conversation. Thanks, Charlotte Hughes, Resourcing Advisor, Welcome Break

  • Best thing

    it’s fun
    nice community

    Worst thing

    high intensity

    7.3

    Welcome Break Sales assistant, September 2022

    1. Reply from Resourcing Advisor at Welcome Break, January 2023

      Thanks for taking the time to leave a review. Its great to hear that you find your role fun and work in a nice community. Thanks for highlighting that the work can be intense! Kind Regards, Charlotte Hughes, Resourcing Advisor, Welcome Break

  • Best thing

    It does keep you on your toes so never a full moment

    Worst thing

    You are expected to do an extraordinary amount of work with no reward for going the extra mile, and do it with a smile

    6.7

    Welcome Break Employee, August 2022

    1. Reply from Resourcing Advisor at Welcome Break, January 2023

      Thanks for taking the time to leave a review. It's great to hear you are kept on your toes and enjoy that, thanks for highlighting that you are expected to do a lot of work. We are always improving our recognition tools and appreciate your feedback. Thanks, Charlotte Hughes, Resourcing Advisor, Welcome Break

  • Best thing

    People and benefits

    Worst thing

    Can be stressful during peak hours

    8.9

    Welcome Break Team member, August 2022

    1. Reply from Resourcing Advisor at Welcome Break, January 2023

      Thanks for taking the time to leave such a positive review. It's great that you find the people and benefits to be the best thing about working for Welcome Break. Thanks for highlighting that the work can be stressful during peak. Kind Regards, Charlotte Hughes, Resourcing Advisor, Welcome Break

  • Best thing

    The people - the management are respectful and the team are friendly & supportive.
    The flexibility - it's a good job for students as there's always overtime available, but you're not pressured to come in on days off like some other retail & hospitality jobs.

    Worst thing

    Not paid enough for the work you do. School holidays are super busy, so it's stressful and you're not always allowed to take the breaks you're entitled to.

    7.8

    Welcome Break Sales assistant, August 2022

    1. Reply from Resourcing Advisor at Welcome Break, January 2023

      Thanks for taking the time to leave a review. Its great you enjoy working with your team and managers and find the work flexible. Thanks for sharing your thoughts on pay. Kind Regards, Charlotte Hughes, Resourcing Advisor, Welcome Break

  • Best thing

    Working with people and making good work colleagues. Plus the staff discounts and rewards system

    Worst thing

    Lazy managers who over work you

    3.2

    Welcome Break Shift leader, August 2022

    1. Reply from Resourcing Advisor at Welcome Break, January 2023

      Thanks for taking the time to leave a review. It's great you have good colleagues and enjoy the discounts that we offer. I'd like to know more about the managers you work with to enable us to give some feedback. Please reach out on recruitment.admin@welcomebreak.co.uk for a confidential conversation. Thanks, Charlotte Hughes, Resourcing Advisor, Welcome Break

  • Best thing

    Interaction between customers and the discounts we get

    Worst thing

    The management and the way they handle things

    2.0

    Welcome Break Barista, July 2022

    1. Reply from Resourcing Advisor at Welcome Break, January 2023

      Thanks for taking the time to leave a review. It's great you are enjoying the discounts we offer including 50% off in our catering brands. I'd like to talk further about the management team that you work with. Please reach out on recruitment.admin@welcomebreak.co.uk for a confidential conversation. Kind Regards, Charlotte Hughes, Resourcing Advisor, Welcome Break

  • Best thing

    Pay

    Worst thing

    People are rude and unhelpful and lazy the hotel is falling apart and no one will fix it it's growing mushrooms and mould in every room

    1.9

    Welcome Break Customer service assistant, June 2022

    1. Reply from Resourcing Advisor at Welcome Break, January 2023

      Thanks for taking the time to leave a review. It's great that you are happy with the pay your receive. I'd like to know which hotel you work at to see if we can resolve the issues you've highlighted. Please reach out on recruitment.admin@welcomebreak.co.uk for a confidential conversation. Thanks, Charlotte Hughes, Resourcing Advisor, Welcome Break

  • Best thing

    Only have one shift

    Worst thing

    Dealing with costumers

    8.3

    Welcome Break Team leader, June 2022

    1. Reply from Resourcing Advisor at Welcome Break, January 2023

      Thanks for taking the time to leave a review. I'm glad to hear you are happy with your work pattern. Kind Regards, Charlotte Hughes, Resourcing Advisor, Welcome Break

  • Best thing

    Friendly staff
    50% off on food at site

    Worst thing

    Unpaid break
    A lot of equipment broken.

    7.1

    Welcome Break Cleaner, December 2021

  • Best thing

    Its more than just customer service

    Worst thing

    Some customers

    8.0

    Welcome Break Team member, July 2021

  • Best thing

    Social side is nice with other staff from other units and customers. Discounts aren’t too bad either.

    Worst thing

    Long hours, a lot of work - asked a lot to do stuff that’s not apart of your job role, lack of one on one training (computer shows all apparently) stressful during busy times and higher management don’t really care about your unit, only about how much it’s making ££

    3.4

    Welcome Break Supervisor, July 2021

  • Best thing

    Good banter, nice colleagues

    Worst thing

    Pointless duplication of admin tasks

    9.2

    Welcome Break Assistant manager, February 2021

  • Best thing

    The team and coworkers

    Worst thing

    A company that cares more about profits than the health and well being of their staff.
    Unreasonable goals.
    High pressure performance.

    5.5

    Welcome Break Manager, November 2020

  • Best thing

    People with who i work

    Worst thing

    Treating employees desinformated an as a nothing worth number in the system who can be easily changed for another one

    2.6

    Welcome Break Shift supervisor, November 2020

  • Best thing

    The people (social aspects)

    Worst thing

    Summer time

    9.3

    Welcome Break Service leader, October 2020

  • Best thing

    Colleagues

    Worst thing

    Not being thanked at all

    1.1

    Welcome Break Shift runner, September 2020

  • Best thing

    The people I work with

    Worst thing

    Staff aren't listened to, I've been led on about a promotion for over a year, never enough staff on shift, management don't care for disability or carer status

    1.8

    Welcome Break Crew, July 2020

  • Best thing

    Discount

    Worst thing

    Unpaid breaks that are an hour long

    5.5

    Welcome Break Supervisor, March 2020