Supermarket assistant at Waitrose & Partners

People in this role may also be known as retail and sales assistants.

283 workers in this role at Waitrose & Partners have taken the survey.

How much does Waitrose & Partners pay supermarket assistants?

Supermarket assistant at Waitrose & Partners
£8.74–10.50
Typical range
£7.11–10.00

Supermarket assistant employees at Waitrose & Partners are typically paid £8.74–10.50 an hour, based on data from 283 employees.

Compare pay rates at Waitrose & Partners

What is management like for supermarket assistant employees at Waitrose & Partners?

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Not great
  • Head office doesn’t understand the frontline

    Do supermarket assistants think Waitrose & Partners head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    73% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 234 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    Do supermarket assistants at Waitrose & Partners feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    73% of people say they’re treated with respect by their managers

    Based on information from 242 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    If you are well trained the managers leave you to do what you need,
    if i need more hours I can ask

    Worst thing

    The managment is poor and does not care enough about the staff and dumps all responsibility on team leaders, make you feel guilty for taking sick days off and holiday has to be booked MONTHS in advance for summer.

    4.7

    Employee, August 2021

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What are the hours like for supermarket assistant employees at Waitrose & Partners?

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do supermarket assistants get of their shift pattern at Waitrose & Partners?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 13% report getting one week notice or less
    • 19% report getting two weeks notice
    • 9% report getting three weeks notice
    • 18% report getting four weeks notice or more
    • 40% report having a fixed rota

    Based on information from 279 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Easy to book holiday

    How easy is it for supermarket assistants to book a holiday at Waitrose & Partners?

    Most people find it easy to book holidays

    How we know this

    65% of people report it’s easy to book holidays

    Based on information from 247 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good choice of shifts

    Do supermarket assistants at Waitrose & Partners get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    55% report that their manager gives them enough choice over which shifts they work

    Based on information from 249 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Excellent
  • Easy to take sick leave

    How easy is it for supermarket assistants to take sick leave at Waitrose & Partners?

    People find it easy to take sick leave

    How we know this

    77% of people report that it’s easy to take time off if they are sick

    Based on information from 208 job reviews

  • No short notice shift changes

    Do Waitrose & Partners managers change supermarket assistants shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    84% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 274 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do supermarket assistants at Waitrose & Partners get proper breaks?

    People get proper breaks

    How we know this

    89% of people report that they get to take proper breaks

    Based on information from 225 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    Do supermarket assistants at Waitrose & Partners do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    78% of people report that they don’t do extra unpaid work

    Based on information from 217 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do supermarket assistants at Waitrose & Partners worry about hours?

    People don’t worry about getting enough hours

    How we know this

    87% of people report they don’t worry about getting enough hours

    Based on information from 275 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    Hours convenience people

    Worst thing

    Hard work money

    9.4

    Employee, August 2021

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What is career progression like for supermarket assistants at Waitrose & Partners?

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Good
  • Enough training

    Do supermarket assistants get enough training when they start at Waitrose & Partners?

    Most people get enough training when they start

    How we know this

    66% of people report they got enough training when they started working here

    Based on information from 272 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are supermarket assistants given support to progress at Waitrose & Partners?

    Most people are given support to progress here

    How we know this

    In the last year, 53% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 234 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from supermarket assistants at Waitrose & Partners

84 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Helping customers.

    Worst thing

    Customers can be very rude and mean to us. We are treated like we are nothing by some people.

    7.0

    Employee, September 2021

  • Best thing

    If you are well trained the managers leave you to do what you need,
    if i need more hours I can ask

    Worst thing

    The managment is poor and does not care enough about the staff and dumps all responsibility on team leaders, make you feel guilty for taking sick days off and holiday has to be booked MONTHS in advance for summer.

    4.7

    Employee, August 2021

  • Best thing

    Hours convenience people

    Worst thing

    Hard work money

    9.4

    Employee, August 2021

  • Best thing

    Partner Discounts at Waitrose and John Lewis, Subsidised dining at workplace

    Worst thing

    Fixed rotas, unpaid breaks, poor work-life balance

    6.3

    Employee, August 2021

  • Best thing

    The people I work with

    Worst thing

    Customers and management

    6.3

    Employee, August 2021

  • Best thing

    Relatively guaranteed shifts.

    Worst thing

    Mismanagement, boredom, disrespected, bad culture, bullying, bad pay, bad communication, stress, abuse from customers.

    5.7

    Employee, July 2021

  • Best thing

    People I work with

    Worst thing

    Under pressure not enough staff. Been told to work 110% never get to finish A job always getting told to go on tills then go on deli the. Get moaned out because stock isunt getting put on shelves

    4.6

    Employee, July 2021

  • Best thing

    The people

    Worst thing

    Too much put on one person, taken for granted

    5.9

    Employee, July 2021

  • Best thing

    No stress

    Worst thing

    Customer can be rude

    7.6

    Employee, June 2021

  • Best thing

    Everyone is nice and it’s a friendly environment with lots of respect and trust and if your unsure of something anyone is approachable to ask for help.

    Worst thing

    Lack of resources and sometimes when they ask your to do something with in a time and it’s an impossible expectation.

    7.8

    Employee, June 2021

  • Best thing

    Discount sick pay

    Worst thing

    Too many people thinking they are in charge when they are not

    5.8

    Employee, May 2021

  • Best thing

    It's not far from home, pay is good, good work mates

    Worst thing

    The night shift hours

    8.5

    Employee, May 2021

  • Best thing

    Nothing much.

    Worst thing

    No training. Poor management

    4.0

    Employee, May 2021

  • Best thing

    Customer service.

    Worst thing

    Understaffed at times.

    7.8

    Employee, May 2021

  • Best thing

    Some of the people working there

    Worst thing

    You get unfairly treated

    5.5

    Employee, May 2021

  • Best thing

    Local some people

    Worst thing

    Treated differently

    6.4

    Employee, April 2021

  • Best thing

    Working with friendly colleagues and serving pleasant customers

    Worst thing

    Lack of support by some members of the management team

    7.6

    Employee, April 2021

  • Best thing

    The management really like to know if we have any problems and everyone is very nice

    9.2

    Employee, April 2021

  • Best thing

    Regular hours, paid on time, partner discount.

    Worst thing

    Holiday/time off can be hard to get, unsympathetic managers, very strict sickness policy, abolition of annual bonus, managers can be quite intimidating/bullying at times (they have their favourites too who are treated better), lack of staff which means current staff are expected to work harder and faster. It used to be a good company to work for but unfortunately not any more.

    4.6

    Sales assistant, April 2021

  • Best thing

    Some people within the team are really great to work with and can make a shift enjoyable if you are with the right people.

    Worst thing

    Some staff are so hard to work with and can sometimes make you hate your job. Management definitely have favourites and treat some people with absolutely no respect. Actually made me get diagnosed with depression due to how badly I was treated!

    3.1

    Employee, April 2021

  • Best thing

    Great team of people to work with .

    Worst thing

    19 miles from home

    8.4

    Shelf stacker, March 2021

  • Best thing

    Best things are my team

    Worst thing

    Staff shortages

    9.0

    Sales assistant, March 2021

  • Best thing

    Decent rate of pay, decent discount, employee owned business

    5.8

    Employee, March 2021

  • Best thing

    People are great
    Great perks

    Worst thing

    Flexible hours can be difficult
    Holiday can be hard to book if last minute

    8.5

    Employee, March 2021

  • Best thing

    Being with people

    Worst thing

    Very physically demanding

    8.0

    Employee, February 2021

  • Best thing

    The partners and some customers

    Worst thing

    Them meeting quotas for equality when you could be doing more than that person

    6.5

    CSA, February 2021

  • Best thing

    There is a fair amount of autonomy permitted, and suggestions are encouraged.

    Worst thing

    It can be stressful if we do not have enough people to cover the work expected.

    9.4

    Supermarket assistant, February 2021

  • Best thing

    Nice customers, friendly colleagues,good pay & benefits

    4.5

    Employee, February 2021

  • Best thing

    Pay
    Working on your own

    Worst thing

    Treated like kids

    7.6

    Employee, February 2021

  • Best thing

    meet and talk to lots of people daily

    8.5

    General assistant, February 2021

  • Best thing

    My colleagues
    Able to be myself

    Worst thing

    Customers can be rude

    8.0

    Supermarket assistant, February 2021

  • Best thing

    good working environments, benefits, free food

    Worst thing

    unchanging set hours- working the same days every week

    8.0

    Supermarket assistant, February 2021

  • Best thing

    Colleagues, friendly faces and customers

    Worst thing

    Not mixing job up a lot. Bit tedious in one place

    8.2

    Customer assistant, February 2021

  • Best thing

    Treated with respect.paid well.uniform supplied. Staff discount.

    Worst thing

    The customers

    9.5

    Customer service, February 2021

  • Best thing

    Great atmosphere

    Worst thing

    Currently unable to change my shifts and contract to full time

    7.6

    Customer assistant, February 2021

  • Best thing

    Management is nice, all team are friendly, work is simple

    Worst thing

    It can be boring

    9.5

    Employee, February 2021

  • Best thing

    Customers and staff you work with

    Worst thing

    Not enough staff for a very busy shop

    4.9

    Employee, February 2021

  • Best thing

    Perks
    Fairly simple daily tasks

    Worst thing

    No progression

    5.8

    Shop assistant, February 2021

  • Best thing

    I've been well looked after in all the time I have worked for them

    8.9

    Employee, January 2021

  • Best thing

    Great people I work with. Discount.

    Worst thing

    Too few partners. Inconsiderate customers.

    6.1

    Supermarket assistant, January 2021

  • Best thing

    People I work with opportunity to keep on learning

    Worst thing

    Cold poor equipment too many pen pushers

    8.9

    Supermarket assistant, January 2021

  • Best thing

    The people I work with and most of the customers.

    Worst thing

    Lack of hours and pay.

    5.2

    Tills and reductions partner, January 2021

  • Best thing

    The team and how every partner is treated

    Worst thing

    Having to book holiday far in advance

    9.0

    Supermarket assistant, January 2021

  • Best thing

    The people

    Worst thing

    Getting up early

    10.0

    Supermarket assistant, December 2020

  • Best thing

    The 25% off and 7 weeks holiday

    Worst thing

    Trying to stay in favour with managers otherwise your given a crap job

    7.5

    Customer assistant, December 2020

  • Best thing

    The small percentage of colleagues that get on with and am friends with

    Worst thing

    Everyone else and the customers

    5.7

    Supermarket assistant, December 2020

  • Best thing

    Pay and flexibility

    Worst thing

    hours and physical aspect

    9.5

    Supermarket assistant, December 2020

  • Best thing

    Good pay
    Work with nice people
    The benefits

    Worst thing

    Working on Friday nights
    Work alone sometimes

    9.1

    Supermarket assistant, December 2020

  • Best thing

    The people I work with and customer interactions. I also like the part of the store I’m situated in

    Worst thing

    Taking the bins out

    10.0

    Supermarket assistant, November 2020

  • Best thing

    customers are nice, staff members nice

    Worst thing

    days can drag

    8.8

    Supermarket assistant, November 2020

How Waitrose & Partners ranks

Waitrose & Partners ranks joint 17th to work for in retail or sales assistant employers

  1. 17= Natwest
    6.8
  2. 17= Waitrose & Partners
    6.8