Supermarket assistant at Waitrose & Partners

People in this role may also be known as retail and sales assistants.

220 workers in this role at Waitrose & Partners have taken the survey. How does this role compare to your current role? Take the survey to find out.

How much does Waitrose & Partners pay supermarket assistant employees?

Supermarket assistant at Waitrose & Partners
£8.73–10.35
Typical range
£7.00–10.00

Supermarket assistant employees at Waitrose & Partners are typically paid £8.73–10.35 an hour, based on data from 220 employees.

Compare pay rates at Waitrose & Partners

What is management like for supermarket assistant employees at Waitrose & Partners?

390 employees told us the worst thing about this job…

Find out what it is by taking the 3 minute survey.

Do your managers treat you with respect?

Not great
  • Head office doesn’t understand the frontline

    How we know this

    30% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 182 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    How we know this

    74% of people say they’re treated with respect by their managers

    Based on information from 190 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    Management is nice, all team are friendly, work is simple

    Worst thing

    It can be boring

    9.5

    Employee, February 2021

    • £11.72 per hour
    • 25 or older

Find out what other people are saying about working at Waitrose & Partners

Thinking of working at Waitrose & Partners?

Take the Breakroom survey to see if Waitrose & Partners is the best place for you. Find out where’s good and bad to work.

What are the hours like for supermarket assistant employees at Waitrose & Partners?

390 employees told us the worst thing about this job…

Find out what it is by taking the 3 minute survey.

Do your managers treat you with respect?

Bad
  • Less than 4 weeks notice of shifts

    How we know this

    • 14% report getting one week notice or less
    • 20% report getting two weeks notice
    • 8% report getting three weeks notice
    • 22% report getting four weeks notice or more
    • 37% report having a fixed rota

    Based on information from 218 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Easy to book holiday

    How we know this

    69% of people report it’s easy to book holidays

    Based on information from 195 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good choice of shifts

    How we know this

    55% report that their manager gives them enough choice over which shifts they work

    Based on information from 193 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Excellent
  • Easy to take sick leave

    How we know this

    80% of people report that it’s easy to take time off if they are sick

    Based on information from 155 job reviews

  • No short notice shift changes

    How we know this

    12% of people say their manager changes their shifts at the last minute

    Based on information from 215 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    How we know this

    90% of people report that they get to take proper breaks

    Based on information from 168 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    How we know this

    22% of people report that they do extra work that they don’t get paid for

    Based on information from 166 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    How we know this

    12% of people report they worry about getting enough hours

    Based on information from 214 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    The hours I am allocated to work fit in with what I want.

    Worst thing

    Locating layout of stock changes

    8.8

    Employee, May 2021

    • £14,800 per year, working a 30 hour week
    • 55–64 years old

Find out what other people are saying about working at Waitrose & Partners

What is career progression like for supermarket assistant employees at Waitrose & Partners?

390 employees told us the worst thing about this job…

Find out what it is by taking the 3 minute survey.

Do your managers treat you with respect?

Good
  • Enough training

    How we know this

    69% of people report they got enough training when they started working here

    Based on information from 210 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    How we know this

    In the last year, 58% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 185 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from supermarket assistant employees at Waitrose & Partners

  • Best thing

    It's not far from home, pay is good, good work mates

    Worst thing

    The night shift hours

    8.5

    Employee, May 2021

    • £11.00 per hour
    • 55–64 years old
  • Best thing

    Nothing much.

    Worst thing

    No training. Poor management

    4.0

    Employee, May 2021

    • £9.82 per hour
    • Under 18 years old
  • Best thing

    Customer service.

    Worst thing

    Understaffed at times.

    7.8

    Employee, May 2021

    • £15,000 per year, working a 17 hour week
    • 45–54 years old
  • Best thing

    Some of the people working there

    Worst thing

    You get unfairly treated

    5.5

    Employee, May 2021

    • £12.33 per hour
    • 45–54 years old
  • Best thing

    Local some people

    Worst thing

    Treated differently

    6.4

    Employee, April 2021

    • £9.00 per hour
    • 45–54 years old
  • Best thing

    Working with friendly colleagues and serving pleasant customers

    Worst thing

    Lack of support by some members of the management team

    7.6

    Employee, April 2021

    • £9.70 per hour
    • 45–54 years old
  • Best thing

    The management really like to know if we have any problems and everyone is very nice

    9.2

    Employee, April 2021

    • £8.87 per hour
    • Under 18 years old
  • Best thing

    Regular hours, paid on time, partner discount.

    Worst thing

    Holiday/time off can be hard to get, unsympathetic managers, very strict sickness policy, abolition of annual bonus, managers can be quite intimidating/bullying at times (they have their favourites too who are treated better), lack of staff which means current staff are expected to work harder and faster. It used to be a good company to work for but unfortunately not any more.

    4.6

    Sales assistant, April 2021

    • £9.86 per hour
    • 45–54 years old
  • Best thing

    Some people within the team are really great to work with and can make a shift enjoyable if you are with the right people.

    Worst thing

    Some staff are so hard to work with and can sometimes make you hate your job. Management definitely have favourites and treat some people with absolutely no respect. Actually made me get diagnosed with depression due to how badly I was treated!

    3.1

    Employee, April 2021

    • Manages people
    • £9.53 per hour
  • Best thing

    Great team of people to work with .

    Worst thing

    19 miles from home

    8.4

    Shelf stacker, March 2021

    • £11.85 per hour
    • 25 or older
  • Best thing

    Best things are my team

    Worst thing

    Staff shortages

    9.0

    Sales assistant, March 2021

    • £10.00 per hour
    • 25 or older
  • Best thing

    Decent rate of pay, decent discount, employee owned business

    5.8

    Employee, March 2021

    • £11.46 per hour
    • 25 or older
  • Best thing

    People are great
    Great perks

    Worst thing

    Flexible hours can be difficult
    Holiday can be hard to book if last minute

    8.5

    Employee, March 2021

    • £9.10 per hour
    • Under 18 years old
  • Best thing

    Being with people

    Worst thing

    Very physically demanding

    8.0

    Employee, February 2021

    • £9.10 per hour
    • 25 or older
  • Best thing

    The partners and some customers

    Worst thing

    Them meeting quotas for equality when you could be doing more than that person

    6.5

    CSA, February 2021

    • Manages people
    • £9.40 per hour
    • 25 or older
  • Best thing

    There is a fair amount of autonomy permitted, and suggestions are encouraged.

    Worst thing

    It can be stressful if we do not have enough people to cover the work expected.

    9.4

    Supermarket assistant, February 2021

    • £10.00 per hour
    • 25 or older
  • Best thing

    Nice customers, friendly colleagues,good pay & benefits

    4.5

    Employee, February 2021

    • £9.27 per hour
    • 25 or older
  • Best thing

    meet and talk to lots of people daily

    8.5

    General assistant, February 2021

    • £9.10 per hour
    • 25 or older
  • Best thing

    My colleagues
    Able to be myself

    Worst thing

    Customers can be rude

    8.0

    Supermarket assistant, February 2021

    • £10.40 per hour
    • 25 or older
  • Best thing

    good working environments, benefits, free food

    Worst thing

    unchanging set hours- working the same days every week

    8.0

    Supermarket assistant, February 2021

    • £9.00 per hour
    • Under 18 years old
  • Best thing

    Colleagues, friendly faces and customers

    Worst thing

    Not mixing job up a lot. Bit tedious in one place

    8.2

    Customer assistant, February 2021

    • £9.00 per hour
    • 25 or older
  • Best thing

    Treated with respect.paid well.uniform supplied. Staff discount.

    Worst thing

    The customers

    9.5

    Customer service, February 2021

    • £9.55 per hour
    • 25 or older
  • Best thing

    Great atmosphere

    Worst thing

    Currently unable to change my shifts and contract to full time

    7.6

    Customer assistant, February 2021

    • £9.10 per hour
    • 25 or older
  • Best thing

    Management is nice, all team are friendly, work is simple

    Worst thing

    It can be boring

    9.5

    Employee, February 2021

    • £11.72 per hour
    • 25 or older
  • Best thing

    Customers and staff you work with

    Worst thing

    Not enough staff for a very busy shop

    4.9

    Employee, February 2021

    • £8.40 per hour
    • 21–24 years old
  • Best thing

    Perks
    Fairly simple daily tasks

    Worst thing

    No progression

    5.8

    Shop assistant, February 2021

    • £8.88 per hour
    • 25 or older
  • Best thing

    I've been well looked after in all the time I have worked for them

    8.9

    Employee, January 2021

    • £9.90 per hour
    • 25 or older
  • Best thing

    Great people I work with. Discount.

    Worst thing

    Too few partners. Inconsiderate customers.

    6.1

    Supermarket assistant, January 2021

    • £9.60 per hour
    • 25 or older
  • Best thing

    People I work with opportunity to keep on learning

    Worst thing

    Cold poor equipment too many pen pushers

    8.9

    Supermarket assistant, January 2021

    • £10.79 per hour
    • 25 or older
  • Best thing

    The people I work with and most of the customers.

    Worst thing

    Lack of hours and pay.

    5.2

    Tills and reductions partner, January 2021

    • £8.87 per hour
    • 25 or older
  • Best thing

    The team and how every partner is treated

    Worst thing

    Having to book holiday far in advance

    9.0

    Supermarket assistant, January 2021

    • £8.95 per hour
    • Under 18 years old
  • Best thing

    The people

    Worst thing

    Getting up early

    10.0

    Supermarket assistant, December 2020

    • £9.59 per hour
    • Under 18 years old
  • Best thing

    The 25% off and 7 weeks holiday

    Worst thing

    Trying to stay in favour with managers otherwise your given a crap job

    7.5

    Customer assistant, December 2020

    • £9.40 per hour
    • 25 or older
  • Best thing

    The small percentage of colleagues that get on with and am friends with

    Worst thing

    Everyone else and the customers

    5.7

    Supermarket assistant, December 2020

    • £9.26 per hour
    • Under 18 years old
  • Best thing

    Pay and flexibility

    Worst thing

    hours and physical aspect

    9.5

    Supermarket assistant, December 2020

    • £9.35 per hour
    • Under 18 years old
  • Best thing

    Good pay
    Work with nice people
    The benefits

    Worst thing

    Working on Friday nights
    Work alone sometimes

    9.1

    Supermarket assistant, December 2020

    • £9.23 per hour
    • Under 18 years old
  • Best thing

    The people I work with and customer interactions. I also like the part of the store I’m situated in

    Worst thing

    Taking the bins out

    10.0

    Supermarket assistant, November 2020

    • £8.76 per hour
    • Under 18 years old
  • Best thing

    customers are nice, staff members nice

    Worst thing

    days can drag

    8.8

    Supermarket assistant, November 2020

    • £8.45 per hour
    • Under 18 years old
  • Best thing

    Discounts
    People that work there (friends)
    Pay

    Worst thing

    Managers not knowing how to do their jobs
    Holiday system
    Sick days

    5.8

    Shop assistant, November 2020

    • £9.10 per hour
    • Under 18 years old
  • Best thing

    Pay, work life balance

    Worst thing

    Stress about low amount of staff
    Christmas

    6.5

    Supermarket assistant, November 2020

    • £10.20 per hour
    • 25 or older
  • Best thing

    Discounts, environment, colleagues, other benefits

    Worst thing

    Can be stressful but it rarely is

    9.0

    Shop floor assistant, November 2020

    • £8.40 per hour
    • 18–20 years old
  • Best thing

    Pay is OK & discount

    Worst thing

    Very physical job, not much training, hard work

    4.0

    Replenishment, October 2020

    • £9.00 per hour
    • 25 or older
  • Best thing

    The people i work with

    Worst thing

    Not enough hours in the day

    7.6

    Sales assistant, September 2020

    • £9.10 per hour
    • 25 or older
  • Worst thing

    Constantly short staffed, low pay, unsociable hours

    5.5

    Supermarket assistant, September 2020

    • £9.10 per hour
    • 21–24 years old
  • Best thing

    Discount card, Double time Sunday, 7 weeks holiday, subsidies

    Worst thing

    1/2 hour break when working a 8 hour day, not being able to get extra hours that suit my work life balance

    7.5

    Customer assistant, August 2020

    • £9.40 per hour
    • 25 or older
  • Best thing

    Colleagues

    Worst thing

    Physically demanding and boredom

    8.3

    Shop assistant, August 2020

    • £9.40 per hour
    • 25 or older
  • Best thing

    People I work with!

    Worst thing

    Customers attitude

    8.8

    Supermarket assistant, July 2020

    • Manages people
    • £9.40 per hour
    • 25 or older
  • Best thing

    The people

    Worst thing

    Time of days I have to work (night shifts)

    6.7

    Shop assistant, July 2020

    • £9.69 per hour
    • 25 or older
  • Worst thing

    Very repetitive, no opportunity to progress

    6.6

    Sales assistant, July 2020

    • £10.01 per hour
    • 25 or older
  • Best thing

    6 weeks holiday per year

    Worst thing

    Having to work everywhere.

    7.2

    Supermarket assistant, July 2020

    • £9.59 per hour
    • 25 or older

How Waitrose & Partners ranks

Waitrose & Partners ranks joint 12th to work for in retail or sales assistant employers

  1. 12= Ocado
    7.2
  2. 12= Waitrose & Partners
    7.2
  3. 14= Aldi
    7.1