6.9

Waitrose & Partners

Supermarket assistant at Waitrose & Partners

People in this role may also be known as retail and sales assistants.

436 workers in this role at Waitrose & Partners have taken the survey.

How much do Waitrose & Partners pay supermarket assistants?

Supermarket assistant at Waitrose & Partners
£8.87–10.46
Typical range
£6.61–10.00

Supermarket assistant employees at Waitrose & Partners are typically paid £8.87–10.46 an hour, based on data from 436 employees.

Compare pay rates at Waitrose & Partners

What is management like for supermarket assistant employees at Waitrose & Partners?

727 people shared what they think about this job…

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Not great
  • Head office doesn’t understand the frontline

    Do supermarket assistants think Waitrose & Partners head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    68% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 366 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    Do supermarket assistants at Waitrose & Partners feel treated with respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    74% of people say they’re treated with respect by their managers

    Based on information from 382 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    Pay, The People, The Managers put a lot of trust in the employees (Don't Micromanage, laissez-faire style of managing)

    Worst thing

    They will be annoyed if you are sick, Stressful, No consideration from the managers of what actually happens when working, Clearing up customer mess

    7.8

    Waitrose & Partners Employee, January 2022

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What are the hours like for supermarket assistant employees at Waitrose & Partners?

727 people shared what they think about this job…

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Good
  • Easy to book holiday

    How easy is it for supermarket assistants to book a holiday at Waitrose & Partners?

    Most people find it easy to book holidays

    How we know this

    64% of people report it’s easy to book holidays

    Based on information from 385 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good choice of shifts

    Do supermarket assistants at Waitrose & Partners get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    57% report that their manager gives them enough choice over which shifts they work

    Based on information from 379 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • 4+ weeks notice of shifts

    How much notice do supermarket assistants get of their shift pattern at Waitrose & Partners?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 12% report getting one week notice or less
    • 19% report getting two weeks notice
    • 9% report getting three weeks notice
    • 14% report getting four weeks notice or more
    • 45% report having a fixed rota

    Based on information from 427 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Excellent
  • Easy to take sick leave

    How easy is it for supermarket assistants to take sick leave at Waitrose & Partners?

    People find it easy to take sick leave

    How we know this

    76% of people report that it’s easy to take time off if they are sick

    Based on information from 337 job reviews

  • No short notice shift changes

    Do Waitrose & Partners managers change supermarket assistants shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    86% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 411 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do supermarket assistants at Waitrose & Partners get proper breaks?

    People get proper breaks

    How we know this

    90% of people report that they get to take proper breaks

    Based on information from 367 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    Do supermarket assistants at Waitrose & Partners do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    79% of people report that they don’t do extra unpaid work

    Based on information from 357 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do supermarket assistants at Waitrose & Partners worry about hours?

    People don’t worry about getting enough hours

    How we know this

    88% of people report they don’t worry about getting enough hours

    Based on information from 423 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    Lots of benefits and great pay, also able to do flexible hours

    Worst thing

    Some customers are rude but considerably less than i would have thought

    9.5

    Waitrose & Partners Employee, January 2022

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What is career progression like for supermarket assistants at Waitrose & Partners?

727 people shared what they think about this job…

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Good
  • Enough training

    Do supermarket assistants get enough training when they start at Waitrose & Partners?

    Most people get enough training when they start

    How we know this

    68% of people report they got enough training when they started working here

    Based on information from 413 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are supermarket assistants given support to progress at Waitrose & Partners?

    Most people are given support to progress here

    How we know this

    In the last year, 56% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 364 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from supermarket assistants at Waitrose & Partners

111 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Pay, The People, The Managers put a lot of trust in the employees (Don't Micromanage, laissez-faire style of managing)

    Worst thing

    They will be annoyed if you are sick, Stressful, No consideration from the managers of what actually happens when working, Clearing up customer mess

    7.8

    Waitrose & Partners Employee, January 2022

  • Best thing

    People I work with and how my managers treat we with respect

    Worst thing

    Not a whole lot to be honest can be tiring and repetive sometimes

    9.4

    Waitrose & Partners Employee, January 2022

  • Best thing

    Just the pay .

    Worst thing

    The management team are extremely rude . We don’t choose out breaks they are assigned to us before the shift even starts. The managers are too intrusive . They do not hand out the roles equally leading to some people feeling overworked whilst others do very little . Blatant favouritism. The customers speak to us as if we are stupid. The managers never defend partners against verbally abusive customers. They don’t really care about your physical or mental health , as long as they make enough money is what matters to them .

    4.2

    Waitrose & Partners Employee, January 2022

  • Best thing

    The people you work with

    Worst thing

    Rude Customers
    Lack of flexibility in what you do there

    8.4

    Waitrose & Partners Employee, January 2022

  • Best thing

    discounts and some of the other staff (because you always work the same shifts you get close with other people)

    Worst thing

    poor management, takes ages to get stuff sorted by the managers, some costumers can be really snobby and quite rude and have to book xmas and summer holidays months in advance

    5.8

    Waitrose & Partners Employee, January 2022

  • Best thing

    Lots of benefits and great pay, also able to do flexible hours

    Worst thing

    Some customers are rude but considerably less than i would have thought

    9.5

    Waitrose & Partners Employee, January 2022

  • Best thing

    John Lewis Discount

    Worst thing

    The managers are very rude and blame you for not completing their impossible tasks even though it’s because they are so understaffed, they will shout at you for speaking and make it an uncomfortable and unpleasant environment. Managers will give you warnings for doing things wrong even though you haven’t been trained on them in the first place.

    2.9

    Waitrose & Partners Employee, December 2021

  • Best thing

    super friendly co workers

    Worst thing

    can be boring and customers can be difficult/entitled

    8.3

    Waitrose & Partners Employee, December 2021

  • Best thing

    pay, hours, always lots of overtime to sign up for, co-workers

    Worst thing

    managers are grumpy sometimes, set tasks which aren’t possible in the timeframe given, managers don’t know how to do the jobs that they give you so if you ask for help they can’t really help you

    7.2

    Waitrose & Partners Employee, December 2021

  • Best thing

    Good pay
    Easy work

    Worst thing

    Un-organised management

    8.1

    Waitrose & Partners Employee, December 2021

  • Best thing

    Colleagues and customers.

    Worst thing

    Rude customers.

    10.0

    Waitrose & Partners Employee, December 2021

  • Best thing

    often lots of overtime shifts to pick up

    Worst thing

    no respect from mangers
    very little training
    no paid breaks
    often not paid for not leaving on time
    sometimes don’t get breaks

    2.1

    Waitrose & Partners Employee, December 2021

  • Best thing

    Benefits, lots of young people

    7.9

    Waitrose & Partners Employee, December 2021

  • Best thing

    Working with my friends

    Worst thing

    Managers
    Pay
    Jobs

    4.2

    Waitrose & Partners Employee, December 2021

  • Best thing

    the pay is good and the people i work with are lovely. it’s not challenging and it’s chill at times but even when it’s busy it’s not awful.

    Worst thing

    when you’re knew you’re kind of forgotten about, i’ve worked there for coming up to 2 months and i still haven’t had proper training in all areas and i don’t have a locker nor do i have a headset. the line manager is never in and i can never contact them with problems and i never got taught how to book days off etc, another partner i work with had to teach me. also my first payslip payed me significantly less than i was expecting and i have been unable to adjust that.

    5.3

    Waitrose & Partners Employee, December 2021

  • Best thing

    Pay, flexible hours

    Worst thing

    Unpaid breaks

    8.1

    Waitrose & Partners Employee, December 2021

  • Best thing

    Meet new customers

    Worst thing

    Managers are never around to observe how you work but will scrutinise you for things they have not witnessed

    4.9

    Waitrose & Partners Employee, December 2021

  • Best thing

    its an enjoyable job. lots of new jobs amd things to do and usually work with good people.

    Worst thing

    quite unsafe at current shop due to layout of delivery yard and lack of proper tools and equipment ie waterproof coats, gloves, cold weather gear for winter. head office really doesnt understand what we put up with and are seen by many to waste money on things that could.be better spent elsewhere

    6.0

    Waitrose & Partners Employee, December 2021

  • Worst thing

    Hard to train in other areas

    6.6

    Waitrose & Partners Employee, November 2021

  • Best thing

    The benefits and the people you meet there

    Worst thing

    The stress and the lack of staff and training

    4.3

    Waitrose & Partners Employee, November 2021

  • Best thing

    The team, the public, the area where I worked at and using the equipment.

    6.5

    Waitrose & Partners Employee, November 2021

  • Best thing

    Meeting the public and regular customers on a daily basis

    Worst thing

    Never get away on time after shift ends

    7.4

    Waitrose & Partners Employee, November 2021

  • Best thing

    We get a very good discount and paid sickness I work with nice people

    Worst thing

    It’s a very cold shop
    Customers can be very rude

    8.4

    Waitrose & Partners Employee, October 2021

  • Worst thing

    Doing the same thing all the time

    8.2

    Waitrose & Partners Employee, October 2021

  • Best thing

    I love my hours of work and what I do.

    Worst thing

    Picking up other workers’ mess!

    8.3

    Waitrose & Partners Employee, October 2021

  • Best thing

    Great friends and regular customers

    Worst thing

    Sometimes in one position for too long. Also not always finish work on time because no staff to cover shift.

    8.3

    Waitrose & Partners Employee, October 2021

  • Best thing

    Mixing with the public and enjoying my job

    Worst thing

    Sometimes can be in the same place for a long time without been swapped with a colleague.

    7.9

    Waitrose & Partners Employee, September 2021

  • Best thing

    Helping customers.

    Worst thing

    Customers can be very rude and mean to us. We are treated like we are nothing by some people.

    7.0

    Waitrose & Partners Employee, September 2021

  • Best thing

    If you are well trained the managers leave you to do what you need,
    if i need more hours I can ask

    Worst thing

    The managment is poor and does not care enough about the staff and dumps all responsibility on team leaders, make you feel guilty for taking sick days off and holiday has to be booked MONTHS in advance for summer.

    4.7

    Waitrose & Partners Employee, August 2021

  • Best thing

    Hours convenience people

    Worst thing

    Hard work money

    9.4

    Waitrose & Partners Employee, August 2021

  • Best thing

    Partner Discounts at Waitrose and John Lewis, Subsidised dining at workplace

    Worst thing

    Fixed rotas, unpaid breaks, poor work-life balance

    6.3

    Waitrose & Partners Employee, August 2021

  • Best thing

    The people I work with

    Worst thing

    Customers and management

    6.3

    Waitrose & Partners Employee, August 2021

  • Best thing

    Relatively guaranteed shifts.

    Worst thing

    Mismanagement, boredom, disrespected, bad culture, bullying, bad pay, bad communication, stress, abuse from customers.

    5.7

    Waitrose & Partners Employee, July 2021

  • Best thing

    People I work with

    Worst thing

    Under pressure not enough staff. Been told to work 110% never get to finish A job always getting told to go on tills then go on deli the. Get moaned out because stock isunt getting put on shelves

    4.6

    Waitrose & Partners Employee, July 2021

  • Best thing

    The people

    Worst thing

    Too much put on one person, taken for granted

    5.9

    Waitrose & Partners Employee, July 2021

  • Best thing

    No stress

    Worst thing

    Customer can be rude

    7.6

    Waitrose & Partners Employee, June 2021

  • Best thing

    Everyone is nice and it’s a friendly environment with lots of respect and trust and if your unsure of something anyone is approachable to ask for help.

    Worst thing

    Lack of resources and sometimes when they ask your to do something with in a time and it’s an impossible expectation.

    7.8

    Waitrose & Partners Employee, June 2021

  • Best thing

    Discount sick pay

    Worst thing

    Too many people thinking they are in charge when they are not

    5.8

    Waitrose & Partners Employee, May 2021

  • Best thing

    It's not far from home, pay is good, good work mates

    Worst thing

    The night shift hours

    8.5

    Waitrose & Partners Employee, May 2021

  • Best thing

    Nothing much.

    Worst thing

    No training. Poor management

    4.0

    Waitrose & Partners Employee, May 2021

  • Best thing

    Customer service.

    Worst thing

    Understaffed at times.

    7.8

    Waitrose & Partners Employee, May 2021

  • Best thing

    Some of the people working there

    Worst thing

    You get unfairly treated

    5.5

    Waitrose & Partners Employee, May 2021

  • Best thing

    Local some people

    Worst thing

    Treated differently

    6.4

    Waitrose & Partners Employee, April 2021

  • Best thing

    Working with friendly colleagues and serving pleasant customers

    Worst thing

    Lack of support by some members of the management team

    7.6

    Waitrose & Partners Employee, April 2021

  • Best thing

    The management really like to know if we have any problems and everyone is very nice

    9.2

    Waitrose & Partners Employee, April 2021

  • Best thing

    Regular hours, paid on time, partner discount.

    Worst thing

    Holiday/time off can be hard to get, unsympathetic managers, very strict sickness policy, abolition of annual bonus, managers can be quite intimidating/bullying at times (they have their favourites too who are treated better), lack of staff which means current staff are expected to work harder and faster. It used to be a good company to work for but unfortunately not any more.

    4.6

    Waitrose & Partners Sales assistant, April 2021

  • Best thing

    Some people within the team are really great to work with and can make a shift enjoyable if you are with the right people.

    Worst thing

    Some staff are so hard to work with and can sometimes make you hate your job. Management definitely have favourites and treat some people with absolutely no respect. Actually made me get diagnosed with depression due to how badly I was treated!

    3.1

    Waitrose & Partners Employee, April 2021

  • Best thing

    Great team of people to work with .

    Worst thing

    19 miles from home

    8.4

    Waitrose & Partners Shelf stacker, March 2021

  • Best thing

    Best things are my team

    Worst thing

    Staff shortages

    9.0

    Waitrose & Partners Sales assistant, March 2021

  • Best thing

    Decent rate of pay, decent discount, employee owned business

    5.8

    Waitrose & Partners Employee, March 2021

Latest vacancies for supermarket assistants at Waitrose & Partners

See all Waitrose & Partners supermarket assistant jobs

How Waitrose & Partners ranks

Waitrose & Partners ranks joint 11th to work for in retail or sales assistant employers

  1. 11= Ocado
    6.9
  2. 11= Waitrose & Partners
    6.9
  3. 18= Travis Perkins
    6.8