5.3

Wagamama

Front of house at Wagamama

People in this role may also be known as waiters and waitresses or team member.

9 workers in this role at Wagamama have taken the survey.

How much does Wagamama pay front of house?

Front of house at Wagamama
£8.17–8.91
Typical range
£4.62–9.01

Front of house employees at Wagamama are typically paid £8.17–8.91 an hour, based on data from 10 employees.

Compare pay rates at Wagamama

What is management like for front of house employees at Wagamama?

79 people shared what they think about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do front of house think Wagamama head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    78% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 9 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do front of house at Wagamama feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    86% of people say they’re treated with respect by their managers

    Based on information from 7 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

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What are the hours like for front of house employees at Wagamama?

79 people shared what they think about this job…

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Bad
  • Shifts get changed at short notice

    Do Wagamama managers change front of house shifts at short notice?

    Managers change people’s shifts at short notice

    How we know this

    78% of people say their manager changes their shifts at the last minute

    Based on information from 9 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Less than 4 weeks notice of shifts

    How much notice do front of house get of their shift pattern at Wagamama?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 80% report getting one week notice or less
    • 20% report getting two weeks notice
    • 0% report getting three weeks notice
    • 0% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 10 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Contracts don’t match the hours people work

    Do front of house work the same number they are contracted for at Wagamama?

    Only some people work the same number of hours they’re contracted for

    How we know this

    67% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 6 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • People don’t get proper breaks

    Do front of house at Wagamama get proper breaks?

    Most people don’t get proper breaks

    How we know this

    63% of people report that they don’t get to take proper breaks

    Based on information from 8 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Good
  • Easy to take sick leave

    How easy is it for front of house to take sick leave at Wagamama?

    Most people find it easy to take sick leave

    How we know this

    71% of people report that it’s easy to take time off if they are sick

    Based on information from 7 job reviews

  • Good choice of shifts

    Do front of house at Wagamama get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    70% report that their manager gives them enough choice over which shifts they work

    Based on information from 10 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • No unpaid extra work

    Do front of house at Wagamama do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    67% of people report that they don’t do extra unpaid work

    Based on information from 6 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do front of house at Wagamama worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    50% of people report they worry about getting enough hours

    Based on information from 10 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Easy to book holiday

    How easy is it for front of house to book a holiday at Wagamama?

    People find it easy to book holidays

    How we know this

    89% of people report it’s easy to book holidays

    Based on information from 9 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

Here’s a recent review that mentions hours:

  • Best thing

    Good pay and tips and never short of hours

    Worst thing

    Short notice for rota and last minute changes to rota without asking us

    5.5

    Employee, April 2021

Find out what other people are saying about working at Wagamama

What is career progression like for front of house at Wagamama?

79 people shared what they think about this job…

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Not great
  • No career progression

    Are front of house given support to progress at Wagamama?

    Only some people are given support to progress here

    How we know this

    In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 10 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Good
  • Enough training

    Do front of house get enough training when they start at Wagamama?

    Most people get enough training when they start

    How we know this

    60% of people report they got enough training when they started working here

    Based on information from 10 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from front of house at Wagamama

1 employee left their honest reviews of this employer…

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  • Best thing

    can take time off relatively easily

    Worst thing

    over worked, relied on too heavily, aren't paid well, understaffed constantly, rotas are given out 1-3 days before week starts every week but have to give two weeks notice to have a day off, HR ignores complaints about sexual harassment or other issues, no service charge included, managers are paid only 20p more than team members, given ridiculous shifts (sometimes 3 hour shifts or shifts with 3 hour splits, open/closes back to back), expected to work when sick, many people made redundant while directors are given huge cash bonuses, food is NOT fresh, mental health is not taking seriously, no recycling done, uses tons of single use plastic, etc

    2.1

    Employee, August 2021

Latest vacancies for front of house at Wagamama

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How Wagamama ranks

Wagamama ranks joint 5th to work for in waiter or waitress employers

  1. 5= Pizza Hut
    5.3
  2. 5= Wagamama
    5.3
  3. 8= Harvester
    5.2