Vocare

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Vocare provide urgent care services, including the NHS 111 service.

vocare.org.uk

Based on responses from 13 employees at Vocare.

About jobs at Vocare

Pay

    Okay
  • Only some people are paid a living wage

    Do Vocare pay a living wage?

    Some people are not paid a living wage.

    How we know this

    50% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 12 people who took the Breakroom Quiz between December 2020 and February 2022.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The new Living Wage rates were announced on Thursday 22 September 2022.

    The rates are now £10.90 per hour, and £11.95 per hour in London.

    Employers are expected to implement the rise as soon as possible but by the latest 14 May 2023.

    On the 14 May 2023, employers’ Breakroom scores will be updated to reflect this.

    Find out more in our explainer about the Real Living Wage.

  • Bad
  • Most people don’t get paid breaks

    Do workers at Vocare get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    100% of people say they don’t get paid breaks.

    Based on data from 13 people who took the Breakroom Quiz between December 2020 and February 2022.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Bad
  • Most people don’t get sick pay

    Do Vocare pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    75% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 12 people who took the Breakroom Quiz between April 2021 and February 2022.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do workers at Vocare do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    40% of people report that they do extra work that they don’t get paid for.

    Based on data from 10 people who took the Breakroom Quiz between December 2020 and February 2022.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Good
  • Most people don’t worry about their hours

    Do workers at Vocare worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    90% of people report they don’t worry about getting enough hours.

    Based on data from 10 people who took the Breakroom Quiz between December 2020 and February 2022.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Can be hard to book holiday

    How easy is it to book a holiday at Vocare?

    Some people find it hard to book holiday.

    How we know this

    42% of people report it’s hard to book holidays.

    Based on data from 12 people who took the Breakroom Quiz between December 2020 and February 2022.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Vocare?

    Some people find it hard to take sick leave.

    How we know this

    36% of people report that it’s hard to take time off if they are sick.

    Based on data from 11 people who took the Breakroom Quiz between December 2020 and February 2022.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do people at Vocare feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    73% of people say they’re treated with respect by their managers.

    Based on data from 11 people who took the Breakroom Quiz between December 2020 and February 2022.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do people at Vocare get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    54% of people report that they don’t get to take proper breaks.

    Based on data from 13 people who took the Breakroom Quiz between December 2020 and February 2022.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Bad
  • Most people are stressed

    Is it stressful to work at Vocare?

    Most people feel stressed here.

    How we know this

    77% of people say they often feel stressed at work.

    Based on data from 13 people who took the Breakroom Quiz between December 2020 and February 2022.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people recommend their team

    Do people at Vocare recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    62% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 13 people who took the Breakroom Quiz between December 2020 and February 2022.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do people get enough training when they start at Vocare?

    Most people got enough training when they started.

    How we know this

    77% of people report they got enough training when they started working here.

    Based on data from 13 people who took the Breakroom Quiz between December 2020 and February 2022.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Vocare?

    Only some people are given support to progress here.

    How we know this

    In the last year, 64% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 11 people who took the Breakroom Quiz between December 2020 and February 2022.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Bad
  • Head office doesn’t understand what’s happening

    Do people think Vocare head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 10 people who took the Breakroom Quiz between December 2020 and February 2022.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Bad
  • Most people don’t feel well informed by head office

    Do workers feel well informed about how Vocare is doing?

    Most people don’t feel well informed about how the company is doing.

    How we know this

    73% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 11 people who took the Breakroom Quiz between December 2020 and February 2022.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

How Vocare ranks

Vocare ranks joint 129th to work for out of healthcare providers.

  1. 127= Exemplar Health Care
    4.8
  2. 129= Vocare
    4.7
  3. 129= Bolton NHS Foundation Trust
    4.7

Rankings are based on Breakroom ratings for employers with 5 or more quiz responses, accurate as of 6 December 2022.

Vocare job reviews

  • Best thing

    The people I work with and job satisfaction

    Worst thing

    Lack of communication or support

    4.3

    Vocare Employee, June 2021

  • Best thing

    The team, making a difference

    Worst thing

    The stress, management dealing with situations, staff turn over/moral

    6.0

    Vocare Call handler, December 2020