Vision Express
Good news! Vision Express has claimed their Breakroom profile.
They care about what their frontline employees think and want to be a good employer.
DismissVision Express is an opticians company.
visionexpress.comVision Express job reviews
Showing 36 reviews
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Best thing
The people I work with
Worst thing
Being stressed constantly. Horrible entitled l customers
Vision Express Key holder, March 2024
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Best thing
The people
Worst thing
No flexibility when using company protocol
Vision Express Store manager, January 2024
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Best thing
Helping and chatting to patients
Worst thing
The manager
Vision Express Optical assistant, December 2023
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Best thing
Discount on certain frames
Worst thing
Long hours and travel and unpaid break stressed most of the time management useless head office useless
Vision Express Optical assistant, September 2023
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Best thing
the free pair of glasses and sight tests
Worst thing
The stress and pressure of having to sell payment plans and specific brands of glasses to customers
Vision Express Optical assistant, July 2023
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Best thing
Helping customers
Worst thing
Very busy short staffed
Vision Express Manager, June 2023
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Best thing
Customer interactions. 1 pair of free eyewear a year. New bonus scheme.
Worst thing
Stress levels, feeling underpaid for level of experience. Not recognised in the profession. Very difficult
To arrange time off even if a couple of months in advance(not even last minute).Vision Express Employee, May 2023
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Best thing
The people
Worst thing
The stress
Staff issuesVision Express Optical assistant, April 2023
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Worst thing
The lack of help you get from anyone, treated with no respect from anyone, made to do the job of 5 people with no breaks
Vision Express Optical assistant, March 2023
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Best thing
The people I work with.
Worst thing
The people I work with
Vision Express Optical assistant, February 2023
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Best thing
Not dirty, good team interesting
Worst thing
Mathematical and demanding
Vision Express Optical assistant, February 2023
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Best thing
The people, the perks,
Worst thing
White tower hierarchy
Vision Express Manager, January 2023
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Best thing
The customers
Worst thing
Certain team members
Vision Express Store manager, January 2023
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Best thing
Nice team
Worst thing
Management, pay, no training for knowledge
Vision Express Optical assistant, January 2023
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Best thing
Excellent management, clean and safe workplace environment, great friendly colleagues and nice benefits
Worst thing
Wish for better rate of of pay
Vision Express Optical assistant, August 2022
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Best thing
The work is varied and interesting. It's retail but you are actually making a difference
Worst thing
Unequality, unfair pay differences, extreme pressure. Company acts like they are desperate for money, we never do good enough. They prioritise profit over customer care and safety. Every member of staff is a number and 100% replaceable, the products are not going to last 5 mins. Anything non designer is literally going to fall apart.its rubbish and the lenses are white labeled and cheap. Appointments will be double booked on The assumption that someone in the day will no show. So multiple people turn up for the same appointment and are expected to see them both and get told off for running late. Staff bonus is set at unreachable levels and if we do achieve it the bonus gets canceled if we get a negative review from patients. (Any score below an 8 is considered negative and will take away our bonus)
Training is non existing as there is no time or staff to do it. So people don't know what they are doing and stumble from catastrophy to catastrophy. The most common thing you will be doing in this job is apologising.Vision Express Optical assistant, August 2022
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Best thing
The team I work with. Most customers are lovely. I enjoy the admin side to it all and being able to prescreen adds variety into the days
Worst thing
More training would be beneficial. When customers are awful there’s not much support from above. Don’t get much recognition for the hard work you do.
Vision Express Optical assistant, May 2022
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Best thing
The team members in store
Worst thing
Head office support and the under appreciation from the higher ups. When progress to higher roles in store such as a key holder or supervisor no extra pay
Vision Express Optical assistant, March 2022
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Best thing
Working with a great close team, daily chances to problem solve difficult situations, chance to constantly learn.
Worst thing
Lack of flexibility with shifts, difficult customers not dealt with correctly, managerial staff being two-faced
Vision Express Optical assistant, March 2022
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Best thing
I like the technical aspects of the work and it is rewarding to help people with their eyecare.
The training was pretty good as well.Worst thing
The role is essentially retail and there is a lot of pressure to sell. I am frequently quite stressed and we hardly ever have enough staff so I have been guilted into working a lot of overtime. On top of this the customer database software and phone system is a frequent source of frustration.
Vision Express Optical assistant, February 2022
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Best thing
Nice team
Worst thing
The pay in respect to what you need to know and your responsibilities
Vision Express Optical assistant, December 2021
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Best thing
The team and the hours
Worst thing
Pay is not worth what u do
Vision Express Optical assistant, December 2021
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Best thing
Helping customers choose there glssses
Worst thing
In store politics...
Vision Express Optical assistant, November 2021
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Best thing
Everyone is really nice and caring.
Great benefits.Worst thing
The equiptment we use is old fashioned.
The place is a bit small.Vision Express Optical assistant, October 2021
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Best thing
free glasses, discounts for friends&family, job itself is interesting
Worst thing
poorly managed, very short staff, managers are incompetent
Vision Express Optical assistant, July 2021
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Best thing
Being able to help people see better & look good in their glasses
Worst thing
Not enough staff, not enough recognition for hard work of frontline staff
Vision Express Optical assistant, July 2021
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Best thing
Colleagues
Worst thing
Feeling out of your depth due to inadequate training
Vision Express Optical assistant, July 2021
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Best thing
Meeting people and helping them
Worst thing
Been left to deal with difficulties and problems
Vision Express Sales assistant, July 2021
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Best thing
The company as a whole is really making positive strides to improving not just customer experience but also there employees
Worst thing
Understaffed
Vision Express Optical assistant, June 2021
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Best thing
Variety
Worst thing
No time to complete required tasks
Vision Express Optical Assistant, April 2021
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Best thing
The team
Worst thing
Admin and dated computer systems
Vision Express Optical assistant, March 2021
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Best thing
Collegues, specs at cost, most customers
Worst thing
Some customers
Vision Express Optical assistant, November 2020
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Best thing
Close to home
Worst thing
Head office eonly care about numbers
Vision Express Optical assistant, November 2020
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Best thing
Patients & it’s steady
Worst thing
Attitude s since COVID
Vision Express Optical assistant, October 2020
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Best thing
Autonomy to perform my role
Vision Express Store manager, August 2020
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Best thing
Love the variety of work
Worst thing
Working until 9pm
Vision Express Optical sales advisor, March 2020