Vision Express

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Vision Express is an opticians company.

visionexpress.com

Vision Express job reviews

Showing 36 reviews

  • Best thing

    The people I work with

    Worst thing

    Being stressed constantly. Horrible entitled l customers

    7.1

    Vision Express Key holder, March 2024

  • Best thing

    The people

    Worst thing

    No flexibility when using company protocol

    3.7

    Vision Express Store manager, January 2024

  • Best thing

    Helping and chatting to patients

    Worst thing

    The manager

    1.9

    Vision Express Optical assistant, December 2023

  • Best thing

    Discount on certain frames

    Worst thing

    Long hours and travel and unpaid break stressed most of the time management useless head office useless

    3.3

    Vision Express Optical assistant, September 2023

  • Best thing

    the free pair of glasses and sight tests

    Worst thing

    The stress and pressure of having to sell payment plans and specific brands of glasses to customers

    4.9

    Vision Express Optical assistant, July 2023

  • Best thing

    Helping customers

    Worst thing

    Very busy short staffed

    7.7

    Vision Express Manager, June 2023

  • Best thing

    Customer interactions. 1 pair of free eyewear a year. New bonus scheme.

    Worst thing

    Stress levels, feeling underpaid for level of experience. Not recognised in the profession. Very difficult
    To arrange time off even if a couple of months in advance(not even last minute).

    3.7

    Vision Express Employee, May 2023

  • Best thing

    The people

    Worst thing

    The stress
    Staff issues

    4.6

    Vision Express Optical assistant, April 2023

  • Worst thing

    The lack of help you get from anyone, treated with no respect from anyone, made to do the job of 5 people with no breaks

    1.2

    Vision Express Optical assistant, March 2023

  • Best thing

    The people I work with.

    Worst thing

    The people I work with

    8.5

    Vision Express Optical assistant, February 2023

  • Best thing

    Not dirty, good team interesting

    Worst thing

    Mathematical and demanding

    9.6

    Vision Express Optical assistant, February 2023

  • Best thing

    The people, the perks,

    Worst thing

    White tower hierarchy

    9.3

    Vision Express Manager, January 2023

  • Best thing

    The customers

    Worst thing

    Certain team members

    5.5

    Vision Express Store manager, January 2023

  • Best thing

    Nice team

    Worst thing

    Management, pay, no training for knowledge

    1.5

    Vision Express Optical assistant, January 2023

  • Best thing

    Excellent management, clean and safe workplace environment, great friendly colleagues and nice benefits

    Worst thing

    Wish for better rate of of pay

    9.4

    Vision Express Optical assistant, August 2022

  • Best thing

    The work is varied and interesting. It's retail but you are actually making a difference

    Worst thing

    Unequality, unfair pay differences, extreme pressure. Company acts like they are desperate for money, we never do good enough. They prioritise profit over customer care and safety. Every member of staff is a number and 100% replaceable, the products are not going to last 5 mins. Anything non designer is literally going to fall apart.its rubbish and the lenses are white labeled and cheap. Appointments will be double booked on The assumption that someone in the day will no show. So multiple people turn up for the same appointment and are expected to see them both and get told off for running late. Staff bonus is set at unreachable levels and if we do achieve it the bonus gets canceled if we get a negative review from patients. (Any score below an 8 is considered negative and will take away our bonus)
    Training is non existing as there is no time or staff to do it. So people don't know what they are doing and stumble from catastrophy to catastrophy. The most common thing you will be doing in this job is apologising.

    3.4

    Vision Express Optical assistant, August 2022

  • Best thing

    The team I work with. Most customers are lovely. I enjoy the admin side to it all and being able to prescreen adds variety into the days

    Worst thing

    More training would be beneficial. When customers are awful there’s not much support from above. Don’t get much recognition for the hard work you do.

    6.4

    Vision Express Optical assistant, May 2022

  • Best thing

    The team members in store

    Worst thing

    Head office support and the under appreciation from the higher ups. When progress to higher roles in store such as a key holder or supervisor no extra pay

    4.1

    Vision Express Optical assistant, March 2022

  • Best thing

    Working with a great close team, daily chances to problem solve difficult situations, chance to constantly learn.

    Worst thing

    Lack of flexibility with shifts, difficult customers not dealt with correctly, managerial staff being two-faced

    4.9

    Vision Express Optical assistant, March 2022

  • Best thing

    I like the technical aspects of the work and it is rewarding to help people with their eyecare.
    The training was pretty good as well.

    Worst thing

    The role is essentially retail and there is a lot of pressure to sell. I am frequently quite stressed and we hardly ever have enough staff so I have been guilted into working a lot of overtime. On top of this the customer database software and phone system is a frequent source of frustration.

    3.4

    Vision Express Optical assistant, February 2022

  • Best thing

    Nice team

    Worst thing

    The pay in respect to what you need to know and your responsibilities

    7.0

    Vision Express Optical assistant, December 2021

  • Best thing

    The team and the hours

    Worst thing

    Pay is not worth what u do

    6.0

    Vision Express Optical assistant, December 2021

  • Best thing

    Helping customers choose there glssses

    Worst thing

    In store politics...

    3.7

    Vision Express Optical assistant, November 2021

  • Best thing

    Everyone is really nice and caring.
    Great benefits.

    Worst thing

    The equiptment we use is old fashioned.
    The place is a bit small.

    9.4

    Vision Express Optical assistant, October 2021

  • Best thing

    free glasses, discounts for friends&family, job itself is interesting

    Worst thing

    poorly managed, very short staff, managers are incompetent

    2.1

    Vision Express Optical assistant, July 2021

  • Best thing

    Being able to help people see better & look good in their glasses

    Worst thing

    Not enough staff, not enough recognition for hard work of frontline staff

    2.0

    Vision Express Optical assistant, July 2021

  • Best thing

    Colleagues

    Worst thing

    Feeling out of your depth due to inadequate training

    1.8

    Vision Express Optical assistant, July 2021

  • Best thing

    Meeting people and helping them

    Worst thing

    Been left to deal with difficulties and problems

    3.0

    Vision Express Sales assistant, July 2021

  • Best thing

    The company as a whole is really making positive strides to improving not just customer experience but also there employees

    Worst thing

    Understaffed

    6.9

    Vision Express Optical assistant, June 2021

  • Best thing

    Variety

    Worst thing

    No time to complete required tasks

    4.5

    Vision Express Optical Assistant, April 2021

  • Best thing

    The team

    Worst thing

    Admin and dated computer systems

    5.5

    Vision Express Optical assistant, March 2021

  • Best thing

    Collegues, specs at cost, most customers

    Worst thing

    Some customers

    9.3

    Vision Express Optical assistant, November 2020

  • Best thing

    Close to home

    Worst thing

    Head office eonly care about numbers

    2.3

    Vision Express Optical assistant, November 2020

  • Best thing

    Patients & it’s steady

    Worst thing

    Attitude s since COVID

    1.2

    Vision Express Optical assistant, October 2020

  • Best thing

    Autonomy to perform my role

    9.2

    Vision Express Store manager, August 2020

  • Best thing

    Love the variety of work

    Worst thing

    Working until 9pm

    4.2

    Vision Express Optical sales advisor, March 2020