Virgin Money

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Virgin Money is a financial services provider.

uk.virginmoney.com

Virgin Money job reviews

Showing 11 reviews

  • Best thing

    The people
    Consistent hours

    Worst thing

    Lack of understanding from management

    8.5

    Virgin Money Customer advisor, September 2023

  • Best thing

    It isn’t hard

    Worst thing

    It’s very low paid

    9.0

    Virgin Money Employee, April 2023

  • Best thing

    Fully remote job, equipment provided, colleagues are lovely

    Worst thing

    Basically act as an intermediary, and have to ask other teams to follow things up because we don't have the systems. Trained to send customers online to do everything, but online doesn't work or tells them to call us: results in very frustrated customers and staff who can't help. Systems go down a lot, and no communication happens as to when it'll be fixed.

    7.5

    Virgin Money Employee, March 2023

  • Best thing

    The people

    Worst thing

    Same day everyday

    9.2

    Virgin Money Host, September 2022

  • Best thing

    Benefits are great holidays are great pension etc great

    Worst thing

    Management and communication in the teams, the pay doesnt reflect the amount of work you are expected to do

    4.8

    Virgin Money Employee, August 2022

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  • Best thing

    Perks and people

    Worst thing

    The job

    6.6

    Virgin Money Employee, June 2022

  • Best thing

    People I work with

    Worst thing

    Stress and customers

    6.4

    Virgin Money Employee, September 2021

  • Best thing

    Talking to people and helping them with their finances

    9.9

    Virgin Money Customer service assistant, May 2021

  • Worst thing

    Being on a temporary week by week contract and not having stability

    8.7

    Virgin Money Customer service assistant, February 2021

  • Best thing

    pay and conditions

    Worst thing

    unrealistic targets

    6.0

    Virgin Money archive assistant, January 2021

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  • Best thing

    The people and pay

    Worst thing

    Recent takeover

    10

    Virgin Money Banking associate, December 2020