Virgin Media
This employer has merged with Virgin Media O2
Virgin Media is a telecommunications company. They provide telephone, television and internet services.
virginmedia.comVirgin Media job reviews
Showing 28 reviews
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Best thing
Working by myself
Worst thing
Stress and time given for jobs
Virgin Media Field service engineer, January 2024
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Best thing
I don’t have to talk to customers on the phone
Worst thing
That the amount of work we do is the work of 2 people
Virgin Media Employee, September 2023
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Best thing
Work alone and fulfilling helping people out that’s it.
Worst thing
Job timings, being forced to do overtime ,being forced to work late,
Virgin Media Telecommunications engineer, September 2023
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Best thing
Easy Work
Chilled Hours
Safe/Clean Enviroment
Modern FacilitiesWorst thing
Progression is very hard
Virgin Media Employee, September 2023
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Best thing
Get quite a few days of
Worst thing
Long hours when working
Virgin Media Technician, August 2023
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Best thing
Local team do what they can to get make the customer happy
Worst thing
SLT have no direction
Virgin Media Employee, August 2023
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Best thing
Work life balance
Benefits
The job it self
Good field managersWorst thing
Useless area managers
Useless head office staff
Anti Union
Anti employee when making decisionsVirgin Media Employee, May 2023
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Best thing
Meeting new people and seeing happy customers
Worst thing
Certain jobs in the city are difficult
Virgin Media Employee, February 2023
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Best thing
Time structure end up working less than half the year the many benefits we receive staff get treated so well
Worst thing
Training and ideas being pushed forward with out thinking of outcome and how it would work in field
Virgin Media Field service engineer, January 2023
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Best thing
Great flexibility with work and my team are a great one
Worst thing
Too much work not enough staff, also don't feel I'm paid enough
Virgin Media Administrator, October 2022
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Best thing
Customer satisfaction
Worst thing
Drowning in unrealistic KPI'S.
Virgin Media Field service engineer, August 2022
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Best thing
Flexible hours
Worst thing
Pressure on sales and managers questioning over being sick
Virgin Media Call centre agent, July 2022
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Best thing
The management & team
Easy to book holidays
Paid extra for overtimeWorst thing
None stop call somedays
Virgin Media Customer advisor, February 2022
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Best thing
Good supportive team and manager. Have had to have time off for different things, but have been able to do make up time which is great. Everyone is really friendly. It is a great place to work.
Worst thing
Late shifts. I really hate them
Virgin Media Call centre agent, October 2021
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Best thing
The customer interaction
Worst thing
The training to fulfil the job to a great standard
Virgin Media Customer service assistant, October 2021
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Best thing
4 day week rota, 5 day long weekend every 3 weeks, discounted products.
Worst thing
Constant barrage of needing to get RAF (refer a friend scheme, getting sales from customers) even though we are install/ service technicians. Not sales men, and if we do not get sales (RAF) we get put on coaching plans, which can lead to dicaplinary actions. Also NPS, where we have to badger customers into giving a 9 or a 10 on a survey they might get, by telling them question 1 of the survey is about us, the engineer, but the question is about company as a whole. And if customer would recommend the company. Again if we do not meet targets we get put on coaching plans. Team managers, area managers and so on seem more interested in RAF and NPS than proper KPI's like, repeat 7 day fault rate, 28 day repeat fault rate, productivity. Many, many engineers have left because of this.
Virgin Media Service engineer, May 2021
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Best thing
The camaraderie
Worst thing
High pressure highly stressful you can’t go to the loo when needed or get a holiday for the days I need
Virgin Media Employee, April 2021
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Best thing
Job is different every day
Worst thing
Nothing
Virgin Media Principal engineer, March 2021
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Best thing
I get to work independently
Worst thing
I get blamed for things that are beyond my control
Virgin Media Field service engineer, March 2021
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Best thing
£
Worst thing
Hours, stress, pay scheme
Virgin Media Engineer, February 2021
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Best thing
Rota, deals, holidays
Worst thing
Long days, too many jobs
Virgin Media Engineer, January 2021
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Best thing
Rota
Manage yourself to certain extent
Every job is differentWorst thing
Stock shortage
Late finishes
Field technicians forgotten part of the businessVirgin Media Field technician, November 2020
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Best thing
meeting new people
Worst thing
late hours baf management
Virgin Media Service engineer, August 2020
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Best thing
Free van and get left alone
Worst thing
Have to upsell on every job
Virgin Media Field technician, June 2020
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Best thing
Tv phone and bb offers
Worst thing
Stress to many clicks have to know the right ppl to get anywhere
Virgin Media Customer relations advisor, May 2020
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Best thing
Working hours
Worst thing
Working with customers
Virgin Media Field technician, January 2020
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Best thing
Different every day
Worst thing
The weather
Virgin Media Engineer, November 2019
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Best thing
Meeting new people
Worst thing
Work load
Virgin Media Installation technician, November 2019