Virgin Media

This employer has merged with Virgin Media O2

Virgin Media is a telecommunications company. They provide telephone, television and internet services.

virginmedia.com

Virgin Media job reviews

Showing 28 reviews

  • Best thing

    Working by myself

    Worst thing

    Stress and time given for jobs

    5.0

    Virgin Media Field service engineer, January 2024

  • Best thing

    I don’t have to talk to customers on the phone

    Worst thing

    That the amount of work we do is the work of 2 people

    8.2

    Virgin Media Employee, September 2023

  • Best thing

    Work alone and fulfilling helping people out that’s it.

    Worst thing

    Job timings, being forced to do overtime ,being forced to work late,

    4.6

    Virgin Media Telecommunications engineer, September 2023

  • Best thing

    Easy Work
    Chilled Hours
    Safe/Clean Enviroment
    Modern Facilities

    Worst thing

    Progression is very hard

    9.2

    Virgin Media Employee, September 2023

  • Best thing

    Get quite a few days of

    Worst thing

    Long hours when working

    9.6

    Virgin Media Technician, August 2023

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  • Best thing

    Local team do what they can to get make the customer happy

    Worst thing

    SLT have no direction

    9.7

    Virgin Media Employee, August 2023

  • Best thing

    Work life balance
    Benefits
    The job it self
    Good field managers

    Worst thing

    Useless area managers
    Useless head office staff
    Anti Union
    Anti employee when making decisions

    7.3

    Virgin Media Employee, May 2023

  • Best thing

    Meeting new people and seeing happy customers

    Worst thing

    Certain jobs in the city are difficult

    9.4

    Virgin Media Employee, February 2023

  • Best thing

    Time structure end up working less than half the year the many benefits we receive staff get treated so well

    Worst thing

    Training and ideas being pushed forward with out thinking of outcome and how it would work in field

    9.2

    Virgin Media Field service engineer, January 2023

  • Best thing

    Great flexibility with work and my team are a great one

    Worst thing

    Too much work not enough staff, also don't feel I'm paid enough

    8.9

    Virgin Media Administrator, October 2022

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  • Best thing

    Customer satisfaction

    Worst thing

    Drowning in unrealistic KPI'S.

    2.4

    Virgin Media Field service engineer, August 2022

  • Best thing

    Flexible hours

    Worst thing

    Pressure on sales and managers questioning over being sick

    7.8

    Virgin Media Call centre agent, July 2022

  • Best thing

    The management & team
    Easy to book holidays
    Paid extra for overtime

    Worst thing

    None stop call somedays

    9.9

    Virgin Media Customer advisor, February 2022

  • Best thing

    Good supportive team and manager. Have had to have time off for different things, but have been able to do make up time which is great. Everyone is really friendly. It is a great place to work.

    Worst thing

    Late shifts. I really hate them

    9.9

    Virgin Media Call centre agent, October 2021

  • Best thing

    The customer interaction

    Worst thing

    The training to fulfil the job to a great standard

    3.9

    Virgin Media Customer service assistant, October 2021

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  • Best thing

    4 day week rota, 5 day long weekend every 3 weeks, discounted products.

    Worst thing

    Constant barrage of needing to get RAF (refer a friend scheme, getting sales from customers) even though we are install/ service technicians. Not sales men, and if we do not get sales (RAF) we get put on coaching plans, which can lead to dicaplinary actions. Also NPS, where we have to badger customers into giving a 9 or a 10 on a survey they might get, by telling them question 1 of the survey is about us, the engineer, but the question is about company as a whole. And if customer would recommend the company. Again if we do not meet targets we get put on coaching plans. Team managers, area managers and so on seem more interested in RAF and NPS than proper KPI's like, repeat 7 day fault rate, 28 day repeat fault rate, productivity. Many, many engineers have left because of this.

    4.8

    Virgin Media Service engineer, May 2021

  • Best thing

    The camaraderie

    Worst thing

    High pressure highly stressful you can’t go to the loo when needed or get a holiday for the days I need

    1.3

    Virgin Media Employee, April 2021

  • Best thing

    Job is different every day

    Worst thing

    Nothing

    9.9

    Virgin Media Principal engineer, March 2021

  • Best thing

    I get to work independently

    Worst thing

    I get blamed for things that are beyond my control

    7.0

    Virgin Media Field service engineer, March 2021

  • Best thing

    £

    Worst thing

    Hours, stress, pay scheme

    8.3

    Virgin Media Engineer, February 2021

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  • Best thing

    Rota, deals, holidays

    Worst thing

    Long days, too many jobs

    4.1

    Virgin Media Engineer, January 2021

  • Best thing

    Rota
    Manage yourself to certain extent
    Every job is different

    Worst thing

    Stock shortage
    Late finishes
    Field technicians forgotten part of the business

    6.7

    Virgin Media Field technician, November 2020

  • Best thing

    meeting new people

    Worst thing

    late hours baf management

    2.8

    Virgin Media Service engineer, August 2020

  • Best thing

    Free van and get left alone

    Worst thing

    Have to upsell on every job

    5.5

    Virgin Media Field technician, June 2020

  • Best thing

    Tv phone and bb offers

    Worst thing

    Stress to many clicks have to know the right ppl to get anywhere

    5.5

    Virgin Media Customer relations advisor, May 2020

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  • Best thing

    Working hours

    Worst thing

    Working with customers

    9.0

    Virgin Media Field technician, January 2020

  • Best thing

    Different every day

    Worst thing

    The weather

    9.3

    Virgin Media Engineer, November 2019

  • Best thing

    Meeting new people

    Worst thing

    Work load

    7.3

    Virgin Media Installation technician, November 2019