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Virgin Media job reviews

Showing 13 reviews from:

  • Best thing

    4 day week rota, 5 day long weekend every 3 weeks, discounted products.

    Worst thing

    Constant barrage of needing to get RAF (refer a friend scheme, getting sales from customers) even though we are install/ service technicians. Not sales men, and if we do not get sales (RAF) we get put on coaching plans, which can lead to dicaplinary actions. Also NPS, where we have to badger customers into giving a 9 or a 10 on a survey they might get, by telling them question 1 of the survey is about us, the engineer, but the question is about company as a whole. And if customer would recommend the company. Again if we do not meet targets we get put on coaching plans. Team managers, area managers and so on seem more interested in RAF and NPS than proper KPI's like, repeat 7 day fault rate, 28 day repeat fault rate, productivity. Many, many engineers have left because of this.

    5.2

    Employee, May 2021

  • Best thing

    The camaraderie

    Worst thing

    High pressure highly stressful you can’t go to the loo when needed or get a holiday for the days I need

    1.6

    Employee, April 2021

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  • Best thing

    Job is different every day

    Worst thing

    Nothing

    9.5

    Principal engineer, March 2021

  • Best thing

    I get to work independently

    Worst thing

    I get blamed for things that are beyond my control

    6.3

    Field service engineer, March 2021

  • Best thing

    £

    Worst thing

    Hours, stress, pay scheme

    7.2

    Engineer, February 2021

  • Best thing

    Rota, deals, holidays

    Worst thing

    Long days, too many jobs

    4.8

    Engineer, January 2021

  • Best thing

    Rota
    Manage yourself to certain extent
    Every job is different

    Worst thing

    Stock shortage
    Late finishes
    Field technicians forgotten part of the business

    6.1

    Field technician, November 2020

  • Best thing

    meeting new people

    Worst thing

    late hours baf management

    3.8

    Service engineer, August 2020

  • Best thing

    Free van and get left alone

    Worst thing

    Have to upsell on every job

    5.5

    Field technician, June 2020

  • Best thing

    Tv phone and bb offers

    Worst thing

    Stress to many clicks have to know the right ppl to get anywhere

    5.8

    Customer relations advisor, May 2020

  • Best thing

    Working hours

    Worst thing

    Working with customers

    8.1

    Field technician, January 2020

  • Best thing

    Different every day

    Worst thing

    The weather

    8.3

    Engineer, November 2019

  • Best thing

    Meeting new people

    Worst thing

    Work load

    6.8

    Installation technician, November 2019