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Virgin Care
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DismissVirgin Care is a healthcare, social care and community service provider. They work on behalf of the NHS and local authorities.
virgincare.co.ukBased on responses from 22 employees at Virgin Care.
About jobs at Virgin Care
Pay
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Good
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Most people are paid a living wage
Do Virgin Care pay a living wage?
Most people are paid a living wage.
How we know this
90% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 21 people who took the Breakroom Quiz between October 2020 and November 2021.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living. It is currently £9.90 per hour, and £11.05 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Virgin Care pay market rates?
Only some people are paid above average for their job.
How we know this
36% of people are paid below the average pay for the type of work they do.Based on data from 14 people who took the Breakroom Quiz between October 2020 and September 2021.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Bad
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Most people don’t get paid breaks
Do workers at Virgin Care get paid breaks?
No. Most people don’t get paid breaks.
How we know this
77% of people say they don’t get paid breaks.Based on data from 22 people who took the Breakroom Quiz between October 2020 and November 2021.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do Virgin Care pay sick pay?
Yes. Most people get proper sick pay.
How we know this
95% of people say they would get paid if they were sick but scheduled to work.Based on data from 22 people who took the Breakroom Quiz between October 2020 and November 2021.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Virgin Care do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
71% of people report that they don’t do extra unpaid work.Based on data from 14 people who took the Breakroom Quiz between October 2020 and September 2021.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Bad
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Virgin Care?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 0% of people with changing schedules report getting one week notice or less.
- 62% of people with changing schedules report getting two weeks notice.
- 8% of people with changing schedules report getting three weeks notice.
- 31% of people with changing schedules report getting four weeks notice or more.
Based on data from 13 people who took the Breakroom Quiz between October 2020 and November 2021.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do workers at Virgin Care worry about hours?
Some people worry about getting enough hours.
How we know this
36% of people report they worry about getting enough hours.Based on data from 11 people who took the Breakroom Quiz between October 2020 and July 2021.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Virgin Care workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
38% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 13 people who took the Breakroom Quiz between October 2020 and November 2021.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to book holiday
How easy is it to book a holiday at Virgin Care?
Most people find it easy to book holiday.
How we know this
90% of people report it’s easy to book holidays.Based on data from 21 people who took the Breakroom Quiz between October 2020 and November 2021.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Virgin Care managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
53% of people say their manager changes their shifts at the last minute.Based on data from 15 people who took the Breakroom Quiz between October 2020 and November 2021.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Virgin Care?
Most people find it easy to take sick leave.
How we know this
89% of people report that it’s easy to take time off if they are sick.Based on data from 19 people who took the Breakroom Quiz between October 2020 and November 2021.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at Virgin Care feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
72% of people say they’re treated with respect by their managers.Based on data from 18 people who took the Breakroom Quiz between October 2020 and November 2021.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Virgin Care get proper breaks?
Some people don’t get proper breaks.
How we know this
57% of people report that they don’t get to take proper breaks.Based on data from 21 people who took the Breakroom Quiz between October 2020 and November 2021.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at Virgin Care?
Some people feel stressed here.
How we know this
62% of people say they often feel stressed at work.Based on data from 21 people who took the Breakroom Quiz between October 2020 and November 2021.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Bad
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Most people don’t recommend their team
Do people at Virgin Care recommend working with their team?
Not many people recommend working with their team.
How we know this
73% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 22 people who took the Breakroom Quiz between October 2020 and November 2021.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Virgin Care?
Most people got enough training when they started.
How we know this
85% of people report they got enough training when they started working here.Based on data from 20 people who took the Breakroom Quiz between October 2020 and November 2021.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Virgin Care?
Only some people are given support to progress here.
How we know this
In the last year, 50% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 16 people who took the Breakroom Quiz between October 2020 and June 2021.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Bad
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Head office doesn’t understand what’s happening
Do people think Virgin Care head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 21 people who took the Breakroom Quiz between October 2020 and September 2021.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Virgin Care is doing?
Only some people feel well informed about how the company is doing.
How we know this
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 16 people who took the Breakroom Quiz between October 2020 and September 2021.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
How Virgin Care ranks
Virgin Care ranks joint 18th to work for out of healthcare providers.
- 18= NHS Scotland
- 18= Virgin Care
- 18= Nuffield Health
Rankings are based on Breakroom ratings for employers with 5 or more quiz responses, accurate as of 7 October 2022.
Virgin Care job reviews
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Best thing
Working with my work mates
Worst thing
Too many manager meetings concerning staff and not keeping them up to date with what's happening, then they moan because of the rumors,if they kept the staff informed then there would be none.
Virgin Care Employee, July 2021
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Best thing
Knowing the job, doing the job well, making a difference to my families, managing my workload myself on the whole. Having a work laptop,
Worst thing
Increasing work and expectations, isolation from working from home, always chasing my tail and never getting everything done.
Virgin Care Health visitor, December 2020
Handy to know
What contracts are people on?
Based on 10 Virgin Care employees
Based on 22 Virgin Care employees
How much notice do people get of their shifts?
Based on 13 Virgin Care employees