Virgin Active job reviews

Showing 9 reviews

• Best thing

  The team I supervise are nice

  Worst thing

  Training at my place is hard to come by (management training)

  3.0

  Virgin Active Lifeguard, January 2023

• Best thing

  the vibe amongst the majority staff is amazing, laid back but still professional.

  Worst thing

  some staff can be very difficult, a lot of micromanagement, new rules on a monthly basis, no consistency, was sometimes told to do contradicting things.

  7.3

  Virgin Active Front of house, December 2022

• Best thing

  Free gym membership

  Worst thing

  Practically a cleaner whilst being a LG
  Always under paid
  Management say this isn't to the highest standard when its not are Job to clean upstairs

  3.4

  Virgin Active Lifeguard, August 2022

• Best thing

  The membership and meeting interesting people

  Worst thing

  The hours and pay

  1.1

  Virgin Active Employee, July 2022

• Best thing

  There isn’t all too much to do other than supervise the pool and a few extra tasks on top of heat breaks.

  Worst thing

  Shifts can feel very long and boring, and enjoyment can vary based on which other lifeguards are present.

  9.5

  Virgin Active Lifeguard, May 2022

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• Best thing

  Free membership
  Few (very few) regular nice customers

  Worst thing

  Rudeness from customers for the smallest things. (Threatening you daily min). Anyone above you even just as them being there longer bullying those below. No care when comes to employees health. No sick pay and if want a day off sick get punished for it even if hospital stay. Holiday is a nightmare to book as never say you’ve got it at all and even if given them two to three months notice and no one else booked that day still schedule you for that day then you get punished. Had a out disciplinary left and right for smallest things. Breaks aren’t paid for and are to small. By law have to have a 15 minute break to eat and relax before heading back to pool side. They don’t give have to go upstairs to clean the gym for an hour no breaks and if they catch you having a small break as tiered get told off. If you call support for anything first aide or a customer trying to attack you. It’s you fault. If you get sick or feel unwell, how could you or prevented that even if it’s a sickness bug. The smallest complaint from a customer even if it’s you’ve had a bad day and look ever so slightly moody they have to drag you into a one to one even if the complaints higher up and worse. Most facilities are falling apart or broken all the time. No support when need it but ask you every day do you want it but when you say yes get nothing. No care for mental health or how you feel. Even if you go by the book and go by the rules of the club you will be the one to get told off is the customer isn’t happy with them or breaks them after you’ve told them multiple times. Continuously changing there minds on the rules changing them weekly or to fit which ever customer pays the most or is higher up.

  1.9

  Virgin Active Lifeguard, February 2022

• Best thing

  People I work with.
  Being able to have treatments done.

  Worst thing

  Management not looking out for us.
  Rude customers.
  Having to do multiple jobs at once, treatments, payments, bookings, cleaning.

  3.2

  Virgin Active Employee, February 2022

• Best thing

  Low level staff

  Worst thing

  The lack of respect an common decency

  1.1

  Virgin Active Lifeguard, March 2021

• Best thing

  Free gym membership

  Worst thing

  The hours, no chair, they don’t listen to you, there’s a hierarchy and if your not a manger or in with one then you are at the back of the pecking order.

  1.4

  Virgin Active Receptionist, September 2020