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Village Hotels

Village Hotels is a hotel operator.

village-hotels.co.uk

Breakroom Rating

4.3

Rating based on 196 employees who took the Breakroom Quiz

About Village Hotels, in their own words:

Working for Village gives you so much more than just a job! My village cares about me. My village is giving back to the community. My village is being part of team. My village is fun. My villages rewards me. Work, grow and play the Village way!

Career stories from our team

‘’I've made lifelong friends, best friends, I've celebrated Weddings, Births and at times comforted friends through sadness, on a few occasions my own difficult times and just the understanding and love from so many meant so much. You don't get that with every employer or colleagues, so I'm very thankful at Village we do. Thank you Village for 20 years. I would say here's to the next 20 but I do really hope to be retired by then!’’ Jill, IT employee - Central Support Office

‘’I am so pleased to have stayed within the hospitality industry. Over the past four years I have learnt so much and have had such a great team and support system who have all played a part in building my career. I'm excited to see what my future at Village holds.’’ Arizona, Starbucks employee - Swindon

‘’The General Manager (Village Hyde - 2001), was so supportive of me and I learnt a lot from him to be successful. What an 18 months since I returned to Village Hotels! We have built the most amazing team and I am proud to be back and working again with the company that took a chance on me all those years ago!’’ Kelly, Revenue Director - Central Support Centre

‘’In my 13 years with Village I have never been so lost for words! Such thoughtfulness and effort really went a long way and makes me proud to be a part of the Village team.’’ Stephen, Leisure employee - Bury

Read more

What Village Hotels say

Perks of working at Village Hotels from Village Hotels

  • 👟 2 Complimentary Leisure Club Memberships worth £1500 per year
  • 🏠 Overnight stays at Village Hotels starting from £35
  • 🍔 50% OFF Food and Drink on or off shift at any Village Hotel
  • 😎 Exciting training platform with gamified learning
  • 💷 Discounts and cashback offers on many High Street Brands
  • 👍 A range of Well-being and Healthcare benefits
  • 🧠 Mental Health days and support
  • 💰 Financial wellbeing support
  • 😍 Flexible working hours
  • 🥳 Regular team events with our BIG People days monthly
  • 🤑 Excellent Reward and Recognition Incentive schemes
  • 🏆 Anniversary rewards for key milestones of service
  • 🏝️ Holiday Purchase scheme
  • 🎂 Birthday day off
  • 🌱 Electric car salary sacrifice scheme
  • 👪 Family friendly benefits
  • 🤰 Enhanced maternity and paternity pay

What Village Hotels employees say

196 Village Hotels employees have taken the Breakroom Quiz and told us what it’s really like to work there. Here’s everything they have told us:

Breakroom Rating for Village Hotels

4.3

Village Hotels

Based on 196 employees from Village Hotels who took the Breakroom Quiz

5.2

Hotels average

Based on 12,607 employees from hotels who took the Breakroom Quiz

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Village Hotels pay a living wage?

    Most people are not paid a living wage.

    How we know this

    74% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 61 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people are paid below market rates

    Do Village Hotels pay market rates?

    Most people are paid less than average for their job.

    How we know this

    68% of people are paid below average for the type of work they do.

    Based on data from 44 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Under 21s get paid less than everyone else

    Do Village Hotels pay the same regardless of age?

    No, people under the age of 21 get paid less than those above 21.

    See what Village Hotels pays different age groups

    How we know this

    The average pay of under 21s is less than those who are over 21.

    Based on data from 110 people who took the Breakroom Quiz between February 2022 and March 2024.

  • Needs improving
  • Most people don’t get paid breaks

    Do workers at Village Hotels get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    89% of people say they don’t get paid breaks.

    Based on data from 63 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Village Hotels pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    98% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 59 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do workers at Village Hotels do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    33% of people report that they do extra work that they don’t get paid for.

    Based on data from 57 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Village Hotels?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 77% of people with changing schedules report getting one week notice or less.
    • 9% of people with changing schedules report getting two weeks notice.
    • 6% of people with changing schedules report getting three weeks notice.
    • 8% of people with changing schedules report getting four weeks notice or more.

    Based on data from 65 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do workers at Village Hotels worry about hours?

    Some people worry about getting enough hours.

    How we know this

    43% of people report they worry about getting enough hours.

    Based on data from 56 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Village Hotels workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    41% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 56 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for Village Hotels workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    57% of people report that it’s hard to change shifts if they need to.

    Based on data from 49 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Village Hotels?

    Most people find it easy to book holiday.

    How we know this

    72% of people report it’s easy to book holidays.

    Based on data from 58 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Village Hotels managers change shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    40% of people say their manager changes their shifts at the last minute.

    Based on data from 63 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Village Hotels?

    Some people find it hard to take sick leave.

    How we know this

    46% of people report that it’s hard to take time off if they are sick.

    Based on data from 56 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is a Village Hotels job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    67% of students report this is a good place to work if you’re studying.

    Based on data from 36 people who took the Breakroom Quiz between February 2022 and January 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Okay
  • Only some parents say it’s good

    Is working at Village Hotels good if you’re a parent or carer?

    Only some parents and carer say this is a good place to work.

    How we know this

    63% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 16 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Okay
  • Only some people feel treated with respect

    Do people at Village Hotels feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    34% of people say they’re not treated with respect by their managers.

    Based on data from 62 people who took the Breakroom Quiz between April 2023 and March 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do people at Village Hotels get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    57% of people report that they don’t get to take proper breaks.

    Based on data from 63 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful to work at Village Hotels?

    Most people feel stressed here.

    How we know this

    84% of people say they often feel stressed at work.

    Based on data from 67 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do people at Village Hotels enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    51% of people report they don’t enjoy their job.

    Based on data from 53 people who took the Breakroom Quiz between March 2023 and March 2024.

  • Okay
  • Only some people recommend their team

    Do people at Village Hotels recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    59% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 68 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at Village Hotels?

    Some people did’t get enough training when they started.

    How we know this

    65% of people report they didn’t get enough training when they started working here.

    Based on data from 60 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Village Hotels?

    Only some people are given support to progress here.

    How we know this

    In the last year, 53% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 60 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Village Hotels head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    89% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 61 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Village Hotels is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    66% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 64 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Village Hotels job reviews

  • Best thing

    Free gym membership and 50% off food and drinks

    Worst thing

    Very little organisation. Staff are very gossipy and treat you rudely if you don't fit their clique. Rumors are spread about you, which aren't true. Chefs talk down to you. Management speak down to you and take their stress out on you.

    2.0

    Village Hotels Employee, December 2023

  • Best thing

    Short hours, within walking distance from the town centre

    Worst thing

    Being made to work in areas that I'm slow at and then getting moaned at for being slow, which then results in panic attacks and breakdowns midshift

    5.5

    Village Hotels Housekeeper, July 2021

More about hotels

Village Hotels ranks joint 70th to work for out of hotels.

  1. 70= Galgorm
    4.3
  2. 70= Village Hotels
    4.3
  3. 70= Mercure
    4.3

Rankings are based on Breakroom Ratings for employers with 20 or more Breakroom Quiz responses, accurate as of 29 March 2024.