Universally Speaking
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DismissUniversally Speaking is a specialist provider for the global gaming industry. They provide a complete end-to-end QA service solution.
usspeaking.comRating based on 16 employees who took the Breakroom Quiz
About jobs at Universally Speaking
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Universally Speaking pay a living wage?
Most people are not paid a living wage.
How we know this
73% of people say they are paid below the Real Living Wage for where they live.Based on data from 11 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people don’t get sick pay
Do Universally Speaking pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
92% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 12 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Hours and flexibility
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Good
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Easy to book holiday
How easy is it to book a holiday at Universally Speaking?
Most people find it easy to book holiday.
How we know this
67% of people report it’s easy to book holidays.Based on data from 12 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Universally Speaking?
Some people find it hard to take sick leave.
How we know this
36% of people report that it’s hard to take time off if they are sick.Based on data from 11 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Universally Speaking feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
50% of people say they’re not treated with respect by their managers.Based on data from 10 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Universally Speaking get proper breaks?
Most people get proper breaks.
How we know this
92% of people report that they get to take proper breaks.Based on data from 12 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Universally Speaking?
Most people feel stressed here.
How we know this
85% of people say they often feel stressed at work.Based on data from 13 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Needs improving
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Most people don’t recommend their team
Do people at Universally Speaking recommend working with their team?
Not many people recommend working with their team.
How we know this
77% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 13 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Needs improving
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Most people don’t get enough training
Do people get enough training when they start at Universally Speaking?
Most people didn’t get enough training when they started.
How we know this
100% of people report they didn’t get enough training when they started working here.Based on data from 12 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Universally Speaking?
Only some people are given support to progress here.
How we know this
In the last year, 62% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 13 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Universally Speaking head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
100% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 12 people who took the Breakroom Quiz between June 2023 and January 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do workers feel well informed about how Universally Speaking is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
83% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 12 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
How Universally Speaking ranks
Universally Speaking ranks 100th to work for out of IT service providers.
- 99 Team Knowhow
- 100 Universally Speaking
- 101 Barron Mccann
Rankings are based on Breakroom Ratings for employers with 5 or more Breakroom Quiz responses, accurate as of 22 May 2025.
Pay ranges at Universally Speaking
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ÂŁ10.42-11.44 per hour
Universally Speaking job reviews
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Best thing
For the most part, the competent people I work with.
Worst thing
- Poor management from SLT.
- Little to no vetting procedure when taking on staff.
- A near pathological need from the SLT to prevent the sales team from doing their job.
- Poor hygiene of staff members, and an unwillingness to enforce hygiene standards.QA technician at Universally Speaking, January 2025
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Best thing
Some of the people that I work with are great
Worst thing
Management as a whole is a joke, they have no idea what they are doing, they are very inconsistent and should be better trained/understand their own company better. The pay isn't good enough. Projects are few and far between on nights. People who have just started get put on better projects then people who have been here for a lot longer. Probably loads more I'm not thinking of.
QA technician at Universally Speaking, January 2025