Tim Hortons
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DismissTim Hortons is a coffee shop company. They serve Canadian-style coffee.
timhortons.co.ukRating based on 144 employees who took the Breakroom Quiz
About jobs at Tim Hortons
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Tim Hortons pay a living wage?
Most people are not paid a living wage.
How we know this
85% of people say they are paid below the Real Living Wage for where they live.Based on data from 34 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Tim Hortons pay market rates?
Most people are paid less than average for their job.
How we know this
74% of people are paid below average for the type of work they do.Based on data from 39 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 21s get paid less than everyone else
Do Tim Hortons pay the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Tim Hortons pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 35 people who took the Breakroom Quiz between March 2023 and April 2025.
Needs improving
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Most people don’t get paid breaks
Do workers at Tim Hortons get paid breaks?
No. Most people don’t get paid breaks.
How we know this
97% of people say they don’t get paid breaks.Based on data from 38 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Tim Hortons pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
97% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 34 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Tim Hortons do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
33% of people report that they do extra work that they don’t get paid for.Based on data from 33 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Tim Hortons?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 74% of people with changing schedules report getting one week notice or less.
- 26% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 39 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do workers at Tim Hortons worry about hours?
Some people worry about getting enough hours.
How we know this
50% of people report they worry about getting enough hours.Based on data from 36 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Tim Hortons workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
53% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 38 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Tim Hortons workers to change shifts?
Some people find it hard to change shifts.
How we know this
67% of people report that it’s hard to change shifts if they need to.Based on data from 30 people who took the Breakroom Quiz between July 2023 and May 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at Tim Hortons?
Some people find it hard to book holiday.
How we know this
56% of people report it’s hard to book holidays.Based on data from 34 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Needs improving
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Shifts get changed at short notice
Do Tim Hortons managers change shifts at short notice?
Most managers change people’s shifts at short notice.
How we know this
69% of people say their manager changes their shifts at the last minute.Based on data from 29 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Tim Hortons?
Some people find it hard to take sick leave.
How we know this
53% of people report that it’s hard to take time off if they are sick.Based on data from 30 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do people work the same number they are contracted for at Tim Hortons?
Most people work a lot more hours than their contact..
How we know this
78% of people report working 8 hours or more than their contract.Based on data from 27 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Needs improving
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Most students say it’s bad
Is a Tim Hortons job good for students?
Most students say this is a bad place to work if you’re studying.
How we know this
75% of students report this isn’t a good place to work if you’re studying.Based on data from 16 people who took the Breakroom Quiz between September 2023 and April 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Tim Hortons feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
39% of people say they’re not treated with respect by their managers.Based on data from 31 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Tim Hortons get proper breaks?
Some people don’t get proper breaks.
How we know this
50% of people report that they don’t get to take proper breaks.Based on data from 34 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Tim Hortons?
Most people feel stressed here.
How we know this
81% of people say they often feel stressed at work.Based on data from 37 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Tim Hortons enjoy their jobs?
Only some people enjoy their job.
How we know this
67% of people report they don’t enjoy their job.Based on data from 27 people who took the Breakroom Quiz between June 2023 and May 2025.
Needs improving
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Most people don’t recommend their team
Do people at Tim Hortons recommend working with their team?
Not many people recommend working with their team.
How we know this
74% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 39 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Tim Hortons?
Some people didn’t get enough training when they started.
How we know this
51% of people report they didn’t get enough training when they started working here.Based on data from 37 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are people given support to progress at Tim Hortons?
Most people aren’t given support to progress here.
How we know this
In the last year, 74% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 34 people who took the Breakroom Quiz between July 2023 and May 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Tim Hortons head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 30 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Tim Hortons is doing?
Only some people feel well informed about how the company is doing.
How we know this
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 36 people who took the Breakroom Quiz between June 2023 and May 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
How Tim Hortons ranks
Tim Hortons ranks joint 37th to work for out of cafés.
- 37= Bob & Berts
- 37= Tim Hortons
- 39 Muffin Break
Rankings are based on Breakroom Ratings for employers with 30 or more Breakroom Quiz responses, accurate as of 22 May 2025.
Tim Hortons job reviews
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Best thing
Easy to work as a team and you will make good friends. Get one free meal a day and 50% discount when off shift. Get to work on any station that you want.
Worst thing
Managers will change the rota last minute without informing you. Managers blame team members for their own mistakes. If managers notice that you and another team member are becoming friends they will try to keep you separated as much as they can.
Team member at Tim Hortons, December 2024
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Best thing
relatively easy work and plenty of cigarette breaks
Worst thing
managers constantly on their phones not doing work and getting mad at the 16 year olds for 'slacking off' when they are the only ones doing anything, poor store hygiene, terrible pay, rude managers treating staff like vermin, no training given whatsoever yet you're expected to know everything by day 2, shifts get changed the day before with no notice, holiday isn't paid and you only get 10 days per year, underpaid staff forced to do manager jobs while managers all just sit and chat then blame staff and make them stay after closing when work isnt finished
Front of house staff at Tim Hortons, November 2022
Jobs by location
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3 job openings
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1 job opening
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3 job openings
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2 job openings
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1 job opening
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1 job opening
Handy to know
How are people paid?
Based on 39 Tim Hortons employees
How much notice do people get of their shifts?
Based on 39 Tim Hortons employees
What contracts are people on?
Based on 36 Tim Hortons employees