The Works

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The Works is a retailer. They sell books, stationery, toys, and art and craft materials.

theworks.co.uk

The Works job reviews

Showing 33 reviews

  • Best thing

    Staff

    Worst thing

    Over worked given too much responsibility

    2.8

    The Works Employee, January 2023

  • Best thing

    50% off Christmas bonus

    Worst thing

    After contract they pay me less for helping them so if I travel 250 miles to help open a store I get paid £1 less that I do on my contract

    4.2

    The Works Supervisor, January 2023

  • Best thing

    Getting to work in my favourite place & offering great products

    Worst thing

    Location (too far from eating places) poor management team & not enough work.

    3.0

    The Works Sales assistant, December 2022

  • Best thing

    Seems like a fun place from the outside. Great if you are a person that does a lot of arts and crafts.

    Worst thing

    1. No security
    2. Not allowed to use enough staff to cover the shifts properly for safety of staff and stock.
    3. Area manager never listened, store probably still has the same locks on even through the management have been told repeatedly.
    4. No lunch breaks because of being short staffed.
    5. No way to get rid of old stock. It sits in store until you sell it for 10p or it rots away.
    6. Head office don't listen to staff or management.
    7. Using old redundant ways of working rather than updating systems. It cheaper to stay paper based but makes an actual nightmare for staff to get through the day.

    3.7

    The Works Store manager, December 2022

  • Best thing

    Challenging, emphasis on progression

    Worst thing

    Pay, only 2 staff working at once at all times

    3.0

    The Works Supervisor, November 2022

  • Best thing

    The people i get to work with

    Worst thing

    We haven't had a manager since july (october now)

    7.0

    The Works Sales assistant, October 2022

  • Best thing

    The team is so friendly and always happy to help me when I'm unsure

    9.0

    The Works Sales assistant, September 2022

  • Best thing

    The friendly staff

    Worst thing

    The pay

    7.3

    The Works Sales assistant, September 2022

  • Best thing

    Seeing regular customers, we are all one big family, great support system.

    Worst thing

    Rotas can change last minute, manager is a little anxious which makes us all feel anxious.

    3.9

    The Works Supervisor, September 2022

  • Best thing

    The store team and meeting new people

    Worst thing

    The pay

    7.3

    The Works Sales assistant, August 2022

  • Best thing

    25% staff discount, at certain times throught the year, we get 50% staff discount, if you have to cover another store you get paid for the travel and parking expenses.

    Worst thing

    Certain things I want from the store are excluded from the 50% staff discount event

    6.1

    The Works Supervisor, August 2022

  • Best thing

    Secure job, everyone has can do loveing attitude.

    Worst thing

    Poor pay, understaffed head office don’t realistically know how much time jobs take.

    2.3

    The Works Manager, August 2022

  • Best thing

    Can be fun at times but it varies between every store

    Worst thing

    Complete lack of respect and understanding of what we do

    1.6

    The Works Assistant manager, July 2022

  • Best thing

    the people i work with

    Worst thing

    busy hours. sat sun and holidays

    4.9

    The Works Waitress, July 2022

  • Best thing

    The staff are great, and we sell a huge range of products.

    Worst thing

    The job itself is great but some shops need updating to help staff work more efficiently

    8.9

    The Works Retail assistant, July 2022

  • Best thing

    Fun work colleagues, great product

    Worst thing

    Pay

    4.8

    The Works Manager, June 2022

  • Best thing

    The shop team are really nice and understanding

    Worst thing

    The higher ups don’t care about you just care about money

    3.9

    The Works Supervisor, March 2022

  • Best thing

    Working with good colleagues and when you have happy customers

    Worst thing

    Customer that treat you with respect

    9.6

    The Works Sales assistant, January 2022

  • Best thing

    I work with a good team. There is job security at the moment

    Worst thing

    Hours model has recently changed, leaving very tight on staffing. Having to work far more full weekends than I used to

    8.0

    The Works Store manager, July 2021

  • Best thing

    My co-workers and I have a good dynamic

    Worst thing

    Travel, no reimbursement, unclear instructions

    2.6

    The Works Sales assistant, June 2021

  • Best thing

    Close to home
    Caters to many different retail sectors

    Worst thing

    Constantly moving the shop to keep up with head office request

    8.7

    The Works Manager, May 2021

  • Best thing

    The people I work with

    Worst thing

    Dealing with angry customers

    6.4

    The Works Sales assistant, April 2021

  • Best thing

    Guaranteed hours

    Worst thing

    Head office set tasks on top of the general tasks needed

    7.6

    The Works Assistant manager, April 2021

  • Best thing

    I am allowed to get on with my job.
    I am respected and well thought of.
    My team value each other

    Worst thing

    Taking in delivery can be hard work

    9.9

    The Works Store manager, February 2021

  • Best thing

    Not far to travel and can travel the country coveting stores

    Worst thing

    Constantly changing lay out and not enough time to give promotion a chance to work

    7.6

    The Works Assistant manager, January 2021

  • Best thing

    Fits around school

    Worst thing

    The company is so focused on money they forget staff are human beings

    2.4

    The Works Sales assistant, December 2020

  • Best thing

    Team, lots of holiday
    can put a personal touch to store

    Worst thing

    Expectations vs salary
    Pay as a whole

    7.6

    The Works Store manager, November 2020

  • Best thing

    Meeting customers

    Worst thing

    Pressure for add on sales, reward cards, shoplifters, no proper staff room.

    5.5

    The Works Sales assistant, August 2020

  • Best thing

    People, customers and Processing deliveries and counting stock

    Worst thing

    workload and micromanagment from asm and head office

    2.4

    The Works Supervisor, July 2020

  • Best thing

    Great perks and great team. Friendly managers and shifts go fast.

    Worst thing

    Low pay and hours.

    6.0

    The Works Sales assistant, July 2020

  • Best thing

    Fairly easy going

    Worst thing

    The terrible pay

    1.1

    The Works Assistant manager, July 2020

  • Best thing

    the discount

    Worst thing

    poor management, poor communication. Feeling unsafe

    1.5

    The Works Sales assistant, July 2020

  • Best thing

    The team members.

    Worst thing

    The stress of being customer facing and the size of our store.

    6.2

    The Works Shop assistant, December 2019