The Works

Claimed profile

Good news! The Works has claimed their Breakroom profile.

They care about what their frontline employees think and want to be a good employer.


The Works is a retailer. They sell books, stationery, toys, and art and craft materials.

Do The Works pay breaks?

No. Most people don’t get paid breaks at The Works.

Retailers who pay breaks include Wayfair, Canon and Numatic International.

Last updated 27 May 2024

How we know this

Based on data from 76 people who took the Breakroom Quiz between May 2023 and May 2024.

97% of people say they don’t get paid breaks.

Why this matters

A good job should have paid breaks.

You should be paid for all your time at work, whether you’re on a break or not.

Which retailers pay breaks?

Jobs at The Works

See more jobs at The Works

Jobs where breaks are paid

What people are saying about sick pay at The Works

  • Best thing

    Seems like a fun place from the outside. Great if you are a person that does a lot of arts and crafts.

    Worst thing

    1. No security
    2. Not allowed to use enough staff to cover the shifts properly for safety of staff and stock.
    3. Area manager never listened, store probably still has the same locks on even through the management have been told repeatedly.
    4. No lunch breaks because of being short staffed.
    5. No way to get rid of old stock. It sits in store until you sell it for 10p or it rots away.
    6. Head office don't listen to staff or management.
    7. Using old redundant ways of working rather than updating systems. It cheaper to stay paper based but makes an actual nightmare for staff to get through the day.


    The Works Store manager, December 2022

    1. Reply from People Services Manager at The Works, July 2023

      Hey. Thanks for taking the time to leave your review and we're sorry that you didn't enjoy working with us. To deal with some of your specific points in turn: 1. We have introduced personal safety alarms into all stores and we're currently undertaking a proof of concept trial for body worn video camera's. 2. We believe that the hours provided to stores are sufficient, but it's difficult to respond fully based on the limited information available. 3. We're unable to respond fully due to the limited information, so please contact us via to provide further information. 4. As per 3. 5. We've been investing in our Buying and Merchandising teams and changing the way they work together, as well introducing a new stock system to improve insight and help us improve what stock is delivered to each store and when, which we believe will resolve this problem. 6. Please provide further feedback on this to so that we can look into it for you and provide you with a response. 7. We're investing in our systems - we recognise that there is work to do. We're in the process of rolling out new EPOS software, we've recently introduced a new stock system as mentioned above and we're also aiming to introduce a new Time & Attendance system in 2024. Thanks, The Works Team.

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