The Contact Company
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DismissThe Contact Company offer telecommunications services for businesses. They run customer contact centres.
thecontactcompany.co.ukThe Contact Company job reviews
Showing 7 reviews
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Best thing
The job is easy enough.
Worst thing
3 chats and TLs haven't got a clue
The Contact Company Customer service assistant, October 2024
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Best thing
Every weekend off
Worst thing
The Training is poor, the software I use to complete my jobs doesn't work. Constantly have to call it support to resolve the issue myself yet the IT département don't seem to know how its done
The Contact Company Customer service advisor, August 2022
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Best thing
The people I work with
Worst thing
The pay is poor and the shifts can be all over the the place
The Contact Company Customer advisor, July 2022
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Best thing
Money
Worst thing
No life work balance
The Contact Company Call handler, February 2022
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Best thing
People you work with.
Medicash benefitWorst thing
Abusive customers
FAR too much red tape procedures dealing with customers
Have to ask a lot to get something sorted e.g holidays
People walk out after two weeks as there's just too many calls,they can't keep the staff due to how awful it can be,particularly dealing either rude karen customers,we're often reminded "it's part of the job" no its not. Abuse is never OK.The Contact Company Call centre agent, November 2021
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Worst thing
Getting shouted at on the phone
High stress
Unreasonable hoursThe Contact Company Customer advisor, September 2021
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Best thing
Easy to get a job
Worst thing
Awful pay, too much labour, poor staffing levels, harsh management, unclear morals, staff feelings and concerns ignored, nepotism
The Contact Company Customer service advisor, August 2021