The Contact Company

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The Contact Company offer telecommunications services for businesses. They run customer contact centres.

thecontactcompany.co.uk

The Contact Company job reviews

Showing 6 reviews

  • Best thing

    Every weekend off

    Worst thing

    The Training is poor, the software I use to complete my jobs doesn't work. Constantly have to call it support to resolve the issue myself yet the IT département don't seem to know how its done

    7.5

    The Contact Company Customer service advisor, August 2022

  • Best thing

    The people I work with

    Worst thing

    The pay is poor and the shifts can be all over the the place

    2.4

    The Contact Company Customer advisor, July 2022

  • Best thing

    Money

    Worst thing

    No life work balance

    2.1

    The Contact Company Call handler, February 2022

  • Best thing

    People you work with.
    Medicash benefit

    Worst thing

    Abusive customers
    FAR too much red tape procedures dealing with customers
    Have to ask a lot to get something sorted e.g holidays
    People walk out after two weeks as there's just too many calls,they can't keep the staff due to how awful it can be,particularly dealing either rude karen customers,we're often reminded "it's part of the job" no its not. Abuse is never OK.

    2.8

    The Contact Company Call centre agent, November 2021

  • Worst thing

    Getting shouted at on the phone
    High stress
    Unreasonable hours

    1.1

    The Contact Company Customer advisor, September 2021

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  • Best thing

    Easy to get a job

    Worst thing

    Awful pay, too much labour, poor staffing levels, harsh management, unclear morals, staff feelings and concerns ignored, nepotism

    3.7

    The Contact Company Customer service advisor, August 2021