3.9

The Contact Company

What it’s like working at The Contact Company

5 employees told us the worst thing about this employer…

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Bad
  • Not easy to change shifts

    How easy is it for The Contact Company workers to change shifts?

    People find it hard to change shifts

    How we know this

    80% of people report that it’s hard to change shifts if they need to

    Based on information from 5 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • People feel stressed

    Is it stressful to work at The Contact Company?

    People feel stressed here

    How we know this

    100% of people say they often feel stressed at work

    Based on information from 5 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Breaks aren’t paid

    Do workers at The Contact Company get paid breaks?

    No. People don’t get paid breaks

    How we know this

    100% of people say they don’t get paid breaks

    Based on information from 5 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are not paid enough to live on

    Does The Contact Company pay enough to live on?

    People are not paid enough to live on

    How we know this

    100% of people say they are paid below the Real Living Wage for where they live

    Based on information from 5 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid below market rates

    Does The Contact Company pay market rates?

    People are not paid market rates

    How we know this

    80% of people are paid below the typical pay for the type of work they do

    Based on information from 5 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • No career progression

    Are people given support to progress at The Contact Company?

    People aren’t given support to progress here

    How we know this

    In the last year, 100% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 5 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t recommend their team

    Do people at The Contact Company recommend working with their team?

    Very few people recommend working with their team

    How we know this

    100% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 5 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at The Contact Company?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 0% report getting one week notice or less
    • 40% report getting two weeks notice
    • 60% report getting three weeks notice
    • 0% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 5 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does The Contact Company pay sick pay?

    No. People don’t get proper sick pay

    How we know this

    100% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 5 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Uninformed about head office

    Do workers feel well informed about how The Contact Company is doing?

    People don’t feel well informed about how the company is doing

    How we know this

    80% of people feel that they aren’t kept well informed about how the company is doing as a whole

    Based on information from 5 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Not great
  • Not easy to book holiday

    How easy is it to book a holiday at The Contact Company?

    Most people find it hard to book holidays

    How we know this

    60% of people report it’s hard to book holidays

    Based on information from 5 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Hard to choose shifts

    Do The Contact Company workers get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    60% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 5 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Managers aren’t respectful

    Do people at The Contact Company feel treated by respect by their managers?

    Most people don’t feel treated with respect by their managers

    How we know this

    60% of people say they’re not treated with respect by their managers

    Based on information from 5 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Good
  • Easy to take sick leave

    How easy is it to take sick leave at The Contact Company?

    Most people find it easy to take sick leave

    How we know this

    60% of people report that it’s easy to take time off if they are sick

    Based on information from 5 job reviews

  • People don’t worry about getting enough hours

    Do workers at The Contact Company worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    60% of people report they don’t worry about getting enough hours

    Based on information from 5 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • People get proper breaks

    Do people at The Contact Company get proper breaks?

    People get proper breaks

    How we know this

    80% of people report that they get to take proper breaks

    Based on information from 5 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

The Contact Company Q+A

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How The Contact Company ranks

The Contact Company ranks 48th to work for in call centre jobs

  1. 46 Teleperformance
    4.6
  2. 47 Thrifty
    4.1
  3. 48 The Contact Company
    3.9

About

The Contact Company offer telecommunications services for businesses. They run customer contact centres.

thecontactcompany.co.uk

Jobs by location

  1. 6 job openings

Handy to know

How much notice do people get of their shifts?

40%
2 weeks
60%
3 weeks

Based on 5 employees

How are people paid?

By the hour 100% of people report they get paid by the hour

Based on 5 employees

Thinking of working at The Contact Company?

Join Breakroom to unlock insights about The Contact Company and thousands of other employers.

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