The AA
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DismissThe AA is a membership organisation for drivers. They provide vehicle breakdown, insurance services and roadside assistance.
theaa.comThe AA job reviews
Showing 32 reviews
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Best thing
Empowered to make own decisions
Worst thing
Can be micro managed
Recovery driver at The AA, October 2024
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Best thing
Pay
Worst thing
The extra overtime we have to work.
Recovery driver at The AA, July 2024
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Best thing
The people I work with
Worst thing
the hours
Customer service advisor at The AA, May 2024
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Best thing
I get to do what I love, helping people
Worst thing
Picking up customers that moan about how long they’ve been waiting
Recovery driver at The AA, May 2024
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Best thing
Engaging and helping customers in vulnerable situations
Worst thing
Work load and delays
Customer service advisor at The AA, February 2024
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Worst thing
Poor wage
Staff treated poorly
OverworkedClaims handler at The AA, February 2024
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Best thing
Diversity
Worst thing
Long hours, not enough breaks, stressful situations
HGV driver at The AA, January 2024
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Best thing
Work Environment
Worst thing
Work life balance
Technical support at The AA, November 2023
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Best thing
We have good work set every day, we are treated fairly and we have regular catch up meetings
Worst thing
Not paid well, lack of staff, have too much work sometimes
Claims handler at The AA, July 2023
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Best thing
The people and lower management
Worst thing
Pay is not competitive and staff are undervalued.
Insurance advisor at The AA, July 2023
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Best thing
Team mates are good.
Worst thing
Everything else.
Customer service advisor at The AA, May 2023
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Best thing
Job satisfaction
Worst thing
No sense of what we need at the roadside from indoor staff/ upper management
Employee at The AA, March 2023
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Best thing
The people I work with
Worst thing
The people who change how we operate have never done our job so they just make things more difficult than they need to be
Customer advisor at The AA, November 2022
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Best thing
The people
Worst thing
Pay, long hours, constantly monitored and micromanaged
Call handler at The AA, August 2022
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Best thing
Most members of staff are lovely
Worst thing
The constant abuse from customers
No career progression
SSP after 7 days absence
The stress and anxiety this job has given meCustomer service at The AA, August 2022
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Best thing
Home working
Worst thing
Stress, poor pay
Customer advisor at The AA, June 2022
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Best thing
Pay
Worst thing
Long shifts 11 hours
Patrolman at The AA, January 2022
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Best thing
Helping people.
Worst thing
Pressured by performance monitoring. Dangers on the road, bad drivers and terrible cyclists.
Patrolman at The AA, September 2021
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Best thing
Being at home
Worst thing
Stress. Lack of communication. Treated unfairly.
Customer advisor at The AA, August 2021
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Best thing
Pay
Seeing different parts of the countryWorst thing
Management ethos towards staff
Lack of work/life balance
Pressure from managementRoadside patrol at The AA, June 2021
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Best thing
Regular work, paid holidays
Worst thing
Not enough support. No weekends or bank holidays off. Find it difficult to book time off if needed
Customer service at The AA, May 2021
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Best thing
Customers
Worst thing
Hours to long for such disruptive working times
Not family friendlyMechanic at The AA, April 2021
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Best thing
Mobile working and meeting intrsting peolle
Worst thing
Management have no idea how dangerous our job really is and do not care we are just a number
Roadside patrol at The AA, March 2021
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Best thing
Own boss, good pay, simple jobs if you have enoigh experience
Worst thing
Motorways and fast roads can be dangerous.
Patrolman at The AA, December 2020
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Best thing
Choose own hours
Worst thing
Nothing it’s a great job
Quality assessor at The AA, December 2020
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Best thing
Social aspect and pay is okay
Worst thing
Late and some long shift
Work every other weekendCustomer service advisor at The AA, December 2020
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Best thing
People and environment
Worst thing
Customers rude at times
Employee at The AA, October 2020
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Best thing
Flexibility, improving others
Worst thing
Demands on time
Performance leader at The AA, August 2020
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Best thing
I enjoy my job delivering and excellent customer service to customers
Customer advisor at The AA, August 2020
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Best thing
Very friendly, very focused, good pay and perks, good training and development
Worst thing
Working the shift pattern which includes nights and all over Christmas and New Year
Customer advisor at The AA, July 2020
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Best thing
Making own decisions
Worst thing
Last job a shift
Patrol at The AA, July 2020
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Best thing
My own boss most of the time.
Worst thing
Difficult to get direction quickly when something unusual occurs. The office don’t understand the complexities of the job.
Patrolman recovery operations at The AA, April 2020