The AA

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The AA is a membership organisation for drivers. They provide vehicle breakdown, insurance services and roadside assistance.

theaa.com

The AA job reviews

Showing 29 reviews

  • Best thing

    I get to do what I love, helping people

    Worst thing

    Picking up customers that moan about how long they’ve been waiting

    9.1

    The AA Recovery driver, May 2024

  • Best thing

    Engaging and helping customers in vulnerable situations

    Worst thing

    Work load and delays

    9.2

    The AA Customer service advisor, February 2024

  • Worst thing

    Poor wage
    Staff treated poorly
    Overworked

    3.3

    The AA Claims handler, February 2024

  • Best thing

    Diversity

    Worst thing

    Long hours, not enough breaks, stressful situations

    6.2

    The AA HGV driver, January 2024

  • Best thing

    Work Environment

    Worst thing

    Work life balance

    7.0

    The AA Employee, November 2023

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  • Best thing

    We have good work set every day, we are treated fairly and we have regular catch up meetings

    Worst thing

    Not paid well, lack of staff, have too much work sometimes

    6.7

    The AA Claims handler, July 2023

  • Best thing

    The people and lower management

    Worst thing

    Pay is not competitive and staff are undervalued.

    7.1

    The AA Employee, July 2023

  • Best thing

    Team mates are good.

    Worst thing

    Everything else.

    3.0

    The AA Customer service advisor, May 2023

  • Best thing

    Job satisfaction

    Worst thing

    No sense of what we need at the roadside from indoor staff/ upper management

    7.0

    The AA Employee, March 2023

  • Best thing

    The people I work with

    Worst thing

    The people who change how we operate have never done our job so they just make things more difficult than they need to be

    5.5

    The AA Customer advisor, November 2022

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  • Best thing

    The people

    Worst thing

    Pay, long hours, constantly monitored and micromanaged

    2.6

    The AA Call handler, August 2022

  • Best thing

    Most members of staff are lovely

    Worst thing

    The constant abuse from customers
    No career progression
    SSP after 7 days absence
    The stress and anxiety this job has given me

    2.3

    The AA Customer service, August 2022

  • Best thing

    Home working

    Worst thing

    Stress, poor pay

    4.5

    The AA Customer advisor, June 2022

  • Best thing

    Pay

    Worst thing

    Long shifts 11 hours

    6.4

    The AA Employee, January 2022

  • Best thing

    Helping people.

    Worst thing

    Pressured by performance monitoring. Dangers on the road, bad drivers and terrible cyclists.

    3.0

    The AA Employee, September 2021

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  • Best thing

    Being at home

    Worst thing

    Stress. Lack of communication. Treated unfairly.

    5.0

    The AA Customer advisor, August 2021

  • Best thing

    Pay
    Seeing different parts of the country

    Worst thing

    Management ethos towards staff
    Lack of work/life balance
    Pressure from management

    1.5

    The AA Employee, June 2021

  • Best thing

    Regular work, paid holidays

    Worst thing

    Not enough support. No weekends or bank holidays off. Find it difficult to book time off if needed

    4.6

    The AA Customer service, May 2021

  • Best thing

    Customers

    Worst thing

    Hours to long for such disruptive working times
    Not family friendly

    6.0

    The AA Mechanic, April 2021

  • Best thing

    Mobile working and meeting intrsting peolle

    Worst thing

    Management have no idea how dangerous our job really is and do not care we are just a number

    1.5

    The AA Roadside patrol, March 2021

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  • Best thing

    Own boss, good pay, simple jobs if you have enoigh experience

    Worst thing

    Motorways and fast roads can be dangerous.

    8.2

    The AA Patrolman, December 2020

  • Best thing

    Choose own hours

    Worst thing

    Nothing it’s a great job

    9.8

    The AA Quality assessor, December 2020

  • Best thing

    Social aspect and pay is okay

    Worst thing

    Late and some long shift
    Work every other weekend

    7.3

    The AA Customer service advisor, December 2020

  • Best thing

    People and environment

    Worst thing

    Customers rude at times

    9.8

    The AA Retenions, October 2020

  • Best thing

    Flexibility, improving others

    Worst thing

    Demands on time

    9.1

    The AA Performance leader, August 2020

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  • Best thing

    I enjoy my job delivering and excellent customer service to customers

    10

    The AA Customer advisor, August 2020

  • Best thing

    Very friendly, very focused, good pay and perks, good training and development

    Worst thing

    Working the shift pattern which includes nights and all over Christmas and New Year

    9.9

    The AA Customer advisor, July 2020

  • Best thing

    Making own decisions

    Worst thing

    Last job a shift

    9.1

    The AA Patrol, July 2020

  • Best thing

    My own boss most of the time.

    Worst thing

    Difficult to get direction quickly when something unusual occurs. The office don’t understand the complexities of the job.

    8.9

    The AA Patrolman recovery operations, April 2020