The AA
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DismissThe AA is a membership organisation for drivers. They provide vehicle breakdown, insurance services and roadside assistance.
theaa.comThe AA job reviews
Showing 23 reviews
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Best thing
We have good work set every day, we are treated fairly and we have regular catch up meetings
Worst thing
Not paid well, lack of staff, have too much work sometimes
The AA Claims handler, July 2023
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Best thing
The people and lower management
Worst thing
Pay is not competitive and staff are undervalued.
The AA Employee, July 2023
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Best thing
Team mates are good.
Worst thing
Everything else.
The AA Customer service advisor, May 2023
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Best thing
Job satisfaction
Worst thing
No sense of what we need at the roadside from indoor staff/ upper management
The AA Employee, March 2023
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Best thing
The people I work with
Worst thing
The people who change how we operate have never done our job so they just make things more difficult than they need to be
The AA Customer advisor, November 2022
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Best thing
The people
Worst thing
Pay, long hours, constantly monitored and micromanaged
The AA Call handler, August 2022
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Best thing
Most members of staff are lovely
Worst thing
The constant abuse from customers
No career progression
SSP after 7 days absence
The stress and anxiety this job has given meThe AA Customer service, August 2022
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Best thing
Home working
Worst thing
Stress, poor pay
The AA Customer advisor, June 2022
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Best thing
Pay
Worst thing
Long shifts 11 hours
The AA Employee, January 2022
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Best thing
Helping people.
Worst thing
Pressured by performance monitoring. Dangers on the road, bad drivers and terrible cyclists.
The AA Employee, September 2021
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Best thing
Being at home
Worst thing
Stress. Lack of communication. Treated unfairly.
The AA Customer advisor, August 2021
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Best thing
Pay
Seeing different parts of the countryWorst thing
Management ethos towards staff
Lack of work/life balance
Pressure from managementThe AA Employee, June 2021
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Best thing
Regular work, paid holidays
Worst thing
Not enough support. No weekends or bank holidays off. Find it difficult to book time off if needed
The AA Customer service, May 2021
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Best thing
Customers
Worst thing
Hours to long for such disruptive working times
Not family friendlyThe AA Mechanic, April 2021
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Best thing
Mobile working and meeting intrsting peolle
Worst thing
Management have no idea how dangerous our job really is and do not care we are just a number
The AA Roadside patrol, March 2021
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Best thing
Own boss, good pay, simple jobs if you have enoigh experience
Worst thing
Motorways and fast roads can be dangerous.
The AA Patrolman, December 2020
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Best thing
Choose own hours
Worst thing
Nothing it’s a great job
The AA Quality assessor, December 2020
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Best thing
Social aspect and pay is okay
Worst thing
Late and some long shift
Work every other weekendThe AA Customer service advisor, December 2020
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Best thing
People and environment
Worst thing
Customers rude at times
The AA Retenions, October 2020
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Best thing
Flexibility, improving others
Worst thing
Demands on time
The AA Performance leader, August 2020
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Best thing
Very friendly, very focused, good pay and perks, good training and development
Worst thing
Working the shift pattern which includes nights and all over Christmas and New Year
The AA Customer advisor, July 2020
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Best thing
Making own decisions
Worst thing
Last job a shift
The AA Patrol, July 2020
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Best thing
My own boss most of the time.
Worst thing
Difficult to get direction quickly when something unusual occurs. The office don’t understand the complexities of the job.
The AA Patrolman recovery operations, April 2020