The AA job reviews

Showing 32 reviews

• Best thing

  Empowered to make own decisions

  Worst thing

  Can be micro managed

  6.1

  Recovery driver at The AA, October 2024

• Best thing

  Pay

  Worst thing

  The extra overtime we have to work.

  8.6

  Recovery driver at The AA, July 2024

• Best thing

  The people I work with

  Worst thing

  the hours

  7.8

  Customer service advisor at The AA, May 2024

• Best thing

  I get to do what I love, helping people

  Worst thing

  Picking up customers that moan about how long they’ve been waiting

  9.1

  Recovery driver at The AA, May 2024

• Best thing

  Engaging and helping customers in vulnerable situations

  Worst thing

  Work load and delays

  9.2

  Customer service advisor at The AA, February 2024

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• Worst thing

  Poor wage
  Staff treated poorly
  Overworked

  3.3

  Claims handler at The AA, February 2024

• Best thing

  Diversity

  Worst thing

  Long hours, not enough breaks, stressful situations

  6.2

  HGV driver at The AA, January 2024

• Best thing

  Work Environment

  Worst thing

  Work life balance

  7.0

  Technical support at The AA, November 2023

• Best thing

  We have good work set every day, we are treated fairly and we have regular catch up meetings

  Worst thing

  Not paid well, lack of staff, have too much work sometimes

  6.7

  Claims handler at The AA, July 2023

• Best thing

  The people and lower management

  Worst thing

  Pay is not competitive and staff are undervalued.

  7.1

  Insurance advisor at The AA, July 2023

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• Best thing

  Team mates are good.

  Worst thing

  Everything else.

  3.0

  Customer service advisor at The AA, May 2023

• Best thing

  Job satisfaction

  Worst thing

  No sense of what we need at the roadside from indoor staff/ upper management

  7.0

  Employee at The AA, March 2023

• Best thing

  The people I work with

  Worst thing

  The people who change how we operate have never done our job so they just make things more difficult than they need to be

  5.5

  Customer advisor at The AA, November 2022

• Best thing

  The people

  Worst thing

  Pay, long hours, constantly monitored and micromanaged

  2.6

  Call handler at The AA, August 2022

• Best thing

  Most members of staff are lovely

  Worst thing

  The constant abuse from customers
  No career progression
  SSP after 7 days absence
  The stress and anxiety this job has given me

  2.3

  Customer service at The AA, August 2022

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• Best thing

  Home working

  Worst thing

  Stress, poor pay

  4.5

  Customer advisor at The AA, June 2022

• Best thing

  Pay

  Worst thing

  Long shifts 11 hours

  6.4

  Patrolman at The AA, January 2022

• Best thing

  Helping people.

  Worst thing

  Pressured by performance monitoring. Dangers on the road, bad drivers and terrible cyclists.

  3.0

  Patrolman at The AA, September 2021

• Best thing

  Being at home

  Worst thing

  Stress. Lack of communication. Treated unfairly.

  5.0

  Customer advisor at The AA, August 2021

• Best thing

  Pay
  Seeing different parts of the country

  Worst thing

  Management ethos towards staff
  Lack of work/life balance
  Pressure from management

  1.5

  Roadside patrol at The AA, June 2021

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• Best thing

  Regular work, paid holidays

  Worst thing

  Not enough support. No weekends or bank holidays off. Find it difficult to book time off if needed

  4.6

  Customer service at The AA, May 2021

• Best thing

  Customers

  Worst thing

  Hours to long for such disruptive working times
  Not family friendly

  6.0

  Mechanic at The AA, April 2021

• Best thing

  Mobile working and meeting intrsting peolle

  Worst thing

  Management have no idea how dangerous our job really is and do not care we are just a number

  1.5

  Roadside patrol at The AA, March 2021

• Best thing

  Own boss, good pay, simple jobs if you have enoigh experience

  Worst thing

  Motorways and fast roads can be dangerous.

  8.2

  Patrolman at The AA, December 2020

• Best thing

  Choose own hours

  Worst thing

  Nothing it’s a great job

  9.8

  Quality assessor at The AA, December 2020

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• Best thing

  Social aspect and pay is okay

  Worst thing

  Late and some long shift
  Work every other weekend

  7.3

  Customer service advisor at The AA, December 2020

• Best thing

  People and environment

  Worst thing

  Customers rude at times

  9.8

  Employee at The AA, October 2020

• Best thing

  Flexibility, improving others

  Worst thing

  Demands on time

  9.1

  Performance leader at The AA, August 2020

• Best thing

  I enjoy my job delivering and excellent customer service to customers

  10

  Customer advisor at The AA, August 2020

• Best thing

  Very friendly, very focused, good pay and perks, good training and development

  Worst thing

  Working the shift pattern which includes nights and all over Christmas and New Year

  9.9

  Customer advisor at The AA, July 2020

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• Best thing

  Making own decisions

  Worst thing

  Last job a shift

  9.1

  Patrol at The AA, July 2020

• Best thing

  My own boss most of the time.

  Worst thing

  Difficult to get direction quickly when something unusual occurs. The office don’t understand the complexities of the job.

  8.9

  Patrolman recovery operations at The AA, April 2020