The AA
The AA is a membership organisation for drivers. They provide vehicle breakdown, insurance services and roadside assistance.
theaa.comThe AA job reviews
Showing 36 reviews
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Best thing
Flexibility. Always going to new places
Worst thing
Long shifts
Report this reviewRecovery driver at The AA, April 2026
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Best thing
No two jobs are the same great place to work friendly and people focus focused
Worst thing
Having to book holiday so far in advance if you take time off, there’s nowhere else to do your job so you just need to catch up when you get back
Report this reviewEmployee at The AA, January 2026
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Best thing
The freedom, money , easy work
Worst thing
Motorcycle Recovery,
Report this reviewRoadside patrol at The AA, August 2025
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Best thing
The people who deal with the day to day
Worst thing
Pay
FlexibilityReport this reviewClaims handler at The AA, June 2025
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Best thing
Empowered to make own decisions
Worst thing
Can be micro managed
Report this reviewRecovery driver at The AA, October 2024
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Best thing
Pay
Worst thing
The extra overtime we have to work.
Report this reviewRecovery driver at The AA, July 2024
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Best thing
The people I work with
Worst thing
the hours
Report this reviewCustomer service advisor at The AA, May 2024
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Best thing
I get to do what I love, helping people
Worst thing
Picking up customers that moan about how long they’ve been waiting
Report this reviewRecovery driver at The AA, May 2024
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Best thing
Engaging and helping customers in vulnerable situations
Worst thing
Work load and delays
Report this reviewCustomer service advisor at The AA, February 2024
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Worst thing
Poor wage
Staff treated poorly
OverworkedReport this reviewClaims handler at The AA, February 2024
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Best thing
Diversity
Worst thing
Long hours, not enough breaks, stressful situations
Report this reviewHGV driver at The AA, January 2024
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Best thing
Work Environment
Worst thing
Work life balance
Report this reviewTechnical support at The AA, November 2023
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Best thing
We have good work set every day, we are treated fairly and we have regular catch up meetings
Worst thing
Not paid well, lack of staff, have too much work sometimes
Report this reviewClaims handler at The AA, July 2023
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Best thing
The people and lower management
Worst thing
Pay is not competitive and staff are undervalued.
Report this reviewInsurance advisor at The AA, July 2023
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Best thing
Team mates are good.
Worst thing
Everything else.
Report this reviewCustomer service advisor at The AA, May 2023
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Best thing
Job satisfaction
Worst thing
No sense of what we need at the roadside from indoor staff/ upper management
Report this reviewEmployee at The AA, March 2023
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Best thing
The people I work with
Worst thing
The people who change how we operate have never done our job so they just make things more difficult than they need to be
Report this reviewCustomer advisor at The AA, November 2022
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Best thing
The people
Worst thing
Pay, long hours, constantly monitored and micromanaged
Report this reviewCall handler at The AA, August 2022
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Best thing
Most members of staff are lovely
Worst thing
The constant abuse from customers
No career progression
SSP after 7 days absence
The stress and anxiety this job has given meReport this reviewCustomer service at The AA, August 2022
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Best thing
Home working
Worst thing
Stress, poor pay
Report this reviewCustomer advisor at The AA, June 2022
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Best thing
Pay
Worst thing
Long shifts 11 hours
Report this reviewPatrolman at The AA, January 2022
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Best thing
Helping people.
Worst thing
Pressured by performance monitoring. Dangers on the road, bad drivers and terrible cyclists.
Report this reviewPatrolman at The AA, September 2021
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Best thing
Being at home
Worst thing
Stress. Lack of communication. Treated unfairly.
Report this reviewCustomer advisor at The AA, August 2021
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Best thing
Pay
Seeing different parts of the countryWorst thing
Management ethos towards staff
Lack of work/life balance
Pressure from managementReport this reviewRoadside patrol at The AA, June 2021
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Best thing
Regular work, paid holidays
Worst thing
Not enough support. No weekends or bank holidays off. Find it difficult to book time off if needed
Report this reviewCustomer service at The AA, May 2021
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Best thing
Customers
Worst thing
Hours to long for such disruptive working times
Not family friendlyReport this reviewMechanic at The AA, April 2021
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Best thing
Mobile working and meeting intrsting peolle
Worst thing
Management have no idea how dangerous our job really is and do not care we are just a number
Report this reviewRoadside patrol at The AA, March 2021
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Best thing
Own boss, good pay, simple jobs if you have enoigh experience
Worst thing
Motorways and fast roads can be dangerous.
Report this reviewPatrolman at The AA, December 2020
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Best thing
Choose own hours
Worst thing
Nothing it’s a great job
Report this reviewEmployee at The AA, December 2020
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Best thing
Social aspect and pay is okay
Worst thing
Late and some long shift
Work every other weekendReport this reviewCustomer service advisor at The AA, December 2020
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Best thing
People and environment
Worst thing
Customers rude at times
Report this reviewEmployee at The AA, October 2020
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Best thing
Flexibility, improving others
Worst thing
Demands on time
Report this reviewEmployee at The AA, August 2020
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Best thing
I enjoy my job delivering and excellent customer service to customers
Report this reviewCustomer advisor at The AA, August 2020
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Best thing
Very friendly, very focused, good pay and perks, good training and development
Worst thing
Working the shift pattern which includes nights and all over Christmas and New Year
Report this reviewCustomer advisor at The AA, July 2020
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Best thing
Making own decisions
Worst thing
Last job a shift
Report this reviewEmployee at The AA, July 2020
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Best thing
My own boss most of the time.
Worst thing
Difficult to get direction quickly when something unusual occurs. The office don’t understand the complexities of the job.
Report this reviewEmployee at The AA, April 2020