Transport for London

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Transport for London is a transport operator. They run buses, trains and underground services.

tfl.gov.uk

Transport for London job reviews

Showing 76 reviews

  • Best thing

    I love going to work

    Worst thing

    It’s permanent night shift so can take its toll on your social life

    10

    Inspector at Transport for London, May 2025

  • Best thing

    Salary and pension

    Worst thing

    Night shifts

    9.8

    Supervisor at Transport for London, October 2024

  • Best thing

    Great perks, good collaboration

    Worst thing

    Too many higher ups tryna bullshit you and too busy stroking their ego's to give a damn what we do, also they won't listen that somethings going to go wrong

    8.0

    Customer service representative at Transport for London, September 2024

  • Best thing

    Team I work in
    Tow of work

    Worst thing

    Nothing

    10

    Manager at Transport for London, September 2024

  • Best thing

    Syndicate allows you to choose shifts which suit your lifestyle

    Worst thing

    Pressure of continuous concentration for 4hrs or more

    8.9

    Train driver at Transport for London, September 2024

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  • Best thing

    Flexibility with opportunities, range of working environments, seeing your work make a difference to the everyday lives of Londoners

    7.0

    Employee at Transport for London, August 2024

  • Best thing

    My colleagues are the best thing about my job.

    Worst thing

    At times it's not safe to be alone, especially with aggressive people using the underground system.

    7.8

    Train driver at Transport for London, August 2024

  • Best thing

    Seeing people and engaging with them

    Worst thing

    The risk of getting into an accident

    9.1

    Coach driver at Transport for London, August 2024

  • Best thing

    Moving from area to area, big team

    Worst thing

    Dangerous job dealing with the public

    7.8

    Employee at Transport for London, May 2024

  • Best thing

    Nothing to say, but there is a whole lot of unnecessary politics

    Worst thing

    A lot of unnecessary politics and favouritism

    8.2

    Duty manager at Transport for London, May 2024

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  • Best thing

    No work taken home

    Worst thing

    Working underground and progression

    8.0

    Train driver at Transport for London, May 2024

  • Best thing

    Everything plus great pay

    Worst thing

    Shiftwork

    10

    Customer service assistant at Transport for London, February 2024

  • Best thing

    Always learning something new.

    Worst thing

    Some of the management

    6.2

    Admin assistant at Transport for London, February 2024

  • Best thing

    A lot of annual leave. Free travel. Work isn't too stressful.

    Worst thing

    The general public. Heavy moving machinery, which is old. Safety critical activities.

    8.7

    Train driver at Transport for London, December 2023

  • Best thing

    Meeting new people. Colleagues

    Worst thing

    Shift work, fatigue

    9.4

    Train driver at Transport for London, October 2023

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  • Best thing

    Pay
    Employee support

    Worst thing

    Unsociable hours

    8.4

    Train driver at Transport for London, October 2023

  • Best thing

    The time off and money, really good overtime rate and 30% bonus onto all basic pay as it’s shift work

    Worst thing

    Not we’ll trained, no recognised union to support staff so management can push any new agendas they want unchellenged.

    8.4

    Maintenance technician at Transport for London, October 2023

  • Best thing

    Colleagues, pay and annual leave

    Worst thing

    The passengers and shift work

    7.5

    Customer service assistant at Transport for London, October 2023

  • Best thing

    Benefits

    Worst thing

    Rosters
    Not enough staffing in stations

    7.0

    Customer service assistant at Transport for London, September 2023

  • Best thing

    Holiday

    Worst thing

    Stress and bad
    Managers

    2.6

    Finance assistant at Transport for London, September 2023

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  • Best thing

    salary, time off, stress free

    Worst thing

    nothing

    10

    Train driver at Transport for London, August 2023

  • Best thing

    38 days holiday

    Worst thing

    Understaffed and trained

    9.8

    Service delivery manager at Transport for London, August 2023

  • Best thing

    Pay and the people

    Worst thing

    Shift work and not having enough weekends off

    8.2

    Station supervisor at Transport for London, July 2023

  • Best thing

    The pay

    Worst thing

    Job is excruciatingly boring!

    9.6

    Train driver at Transport for London, July 2023

  • Best thing

    Free travel

    Worst thing

    Getting assaulted verbally every day, the threat of it happening physically always on your mind

    3.4

    Customer service assistant at Transport for London, July 2023

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  • Best thing

    Excellent salary for the type of work, 7 weeks annual leave and I only work 15 hours per week, free travel on TfL services, discounts on Eurostar, final salary pension

    Worst thing

    Dealing with difficult customers, customer aggression at times, long periods of standing

    9.4

    Customer service assistant at Transport for London, May 2023

  • Best thing

    Getting paid at the end of each week.

    Worst thing

    Management are failing workers and TfL Customer Contact Centres are not disability friendly. Known to discriminate against those with additional needs or support.

    2.3

    Customer service advisor at Transport for London, March 2023

  • Best thing

    Holiday, job satisfaction and pay

    Worst thing

    Shifts

    7.8

    Controller at Transport for London, February 2023

  • Best thing

    Money & holiday

    Worst thing

    Shift work
    Lond working

    7.8

    Train driver at Transport for London, January 2023

  • Best thing

    Helping customers and the many perks!

    Worst thing

    Shift work

    10

    Customer service at Transport for London, January 2023

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  • Best thing

    Pay and holiday

    Worst thing

    Shift work

    6.8

    Customer assistant at Transport for London, January 2023

  • Best thing

    Decent pay, good benefits

    Worst thing

    Shift patterns are terrible, leave you with practically no life.

    6.1

    Customer service assistant at Transport for London, January 2023

  • Best thing

    Helping people

    Worst thing

    Standing on your feet all day

    9.9

    Security officer at Transport for London, November 2022

  • Best thing

    Salary
    Pension
    Benefits
    All day shifts

    Worst thing

    Shift work
    Night work
    Weekend work
    Working alone
    Getting bored/tired easily

    9.8

    Train driver at Transport for London, November 2022

  • Best thing

    My work colleagues

    Worst thing

    Shifts and management

    5.0

    Customer service at Transport for London, October 2022

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  • Best thing

    The people I work with

    Worst thing

    Management

    3.5

    Employee at Transport for London, September 2022

  • Best thing

    Career prosperity

    Worst thing

    Lack of communication and lies

    8.3

    Customer service supervisor at Transport for London, September 2022

  • Best thing

    Free travel and holidaya

    Worst thing

    Shift work, incompetent management and lack of opportunities to progress

    7.5

    Customer service at Transport for London, July 2022

  • Best thing

    Pay and conditions

    Worst thing

    Working hours unsociable

    9.4

    Train driver at Transport for London, July 2022

  • Best thing

    I love what I do

    Worst thing

    The shifts, day and nights and not having enough time at home

    8.2

    Control room operator at Transport for London, July 2022

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  • Best thing

    Great opportunity to try new things. You are encouraged to progress within the company. You have the chance of earning a great salary at the end if you are successful. You get free travel for you and someone at your address. You get a discount on eurostar and season ticket.

    Worst thing

    You are underpaid considering the responsibility you have. Underpaid considering your health is deteriorating due to shift work and dangerous air pollution on the underground. Not supported with your degree. You have less holiday and less pay than the people you manage. You are not trained to the same standard as your colleagues which means you could lose your job if you make a mistake. Apprentices and Graduates have a bad reputation around the Underground, largely due to previous incompetence as a result of poor training - this means it is hard to gain people's trust in a new team and some people will never take you seriously.

    3.5

    Apprentice at Transport for London, June 2022

  • Best thing

    the passengers

    Worst thing

    no communication just blame

    2.3

    Bus driver at Transport for London, April 2022

  • Best thing

    Early finish

    Worst thing

    Not enough shifts a week and no uniform

    4.2

    Customer assistant at Transport for London, February 2022

  • Best thing

    Free travel, good pay and good annual leave

    Worst thing

    Management and HR don’t follow their own policies and procedures. Managers and HR constantly braking the law. Management and HR target individuals and lie about employees to the media

    3.5

    Instructor train driver at Transport for London, February 2022

  • Best thing

    10 weeks holiday free travel
    £100.000 a year salary

    Worst thing

    Shift work, could do with more money

    8.6

    Signaller at Transport for London, November 2021

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  • Best thing

    Free travel across London

    Worst thing

    Stress on the roads, bad backaches, shoulder pain, Management pile in hours in your shifts.

    1.9

    Bus driver at Transport for London, August 2021

  • Best thing

    working as a team. is great.i love working as a
    team. I like working with the public.

    Worst thing

    coming back to fuel up. if there is a queue in
    front. but it has to b done

    8.5

    Lorry driver at Transport for London, June 2021

  • Best thing

    Good pay, good holiday, good pensions

    Worst thing

    Shifts

    9.0

    Supervisor at Transport for London, May 2021

  • Best thing

    The salary and benefits.

    Worst thing

    The shifts.

    9.5

    Customer service supervisor at Transport for London, May 2021

  • Best thing

    Pay benefits Union etc

    Worst thing

    Customers

    9.4

    Customer service assistant at Transport for London, May 2021