Transport for London
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DismissTransport for London is a transport operator. They run buses, trains and underground services.
tfl.gov.ukWhat’s the average pay for a customer service assistant at Transport for London?
The average pay for a customer service assistant at Transport for London is between £25.8k and £44.1k per year.
The top paying employers for customer service assistants are Transport for London, Avanti West Coast and Barclays.
Last updated 5 December 2025
What is the Real Living Wage?
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
| Location | Real Living Wage |
|---|---|
| London | £13.85 |
| Rest of the UK | £12.60 |
What is the legal minimum wage?
The minimum wage is the legal minimum you must be paid per hour.
| Age group | Legal minimum wage |
|---|---|
| 21 or older | £12.21 |
| 18-20 | £10.00 |
| Under 18 | £7.55 |
| Apprentices | £7.55 |
More about pay at Transport for London
Who pays customer service assistants the most?
- Transport for London Pay £25.8k-44.1k per year
- Avanti West Coast Pay £14.89-17.06 per hour
- Barclays Pay £23.3k-33.0k per year
- Natwest Group Pay £23.5k-31.3k per year
- Lloyds Bank Pay £18.3k-28.8k per year
- HMRC Pay £24.7k-29.6k per year
- HSBC Pay £22.8k-27.7k per year
- DHL Pay £11.76-14.64 per hour
- Santander Pay £21.3k-28.3k per year
- Lidl Pay £12.41-13.99 per hour
What are customer service assistants saying about pay at Transport for London?
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Best thing
Being able to be flexible about working, the organisation of the job etc
Worst thing
Don't get paid for bank holidays and sick pay
Licence administrator at Transport for London, July 2025
-
Best thing
Everything plus great pay
Worst thing
Shiftwork
Customer service assistant at Transport for London, February 2024
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Best thing
Pay
Employee supportWorst thing
Unsociable hours
Train driver at Transport for London, October 2023
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Best thing
The time off and money, really good overtime rate and 30% bonus onto all basic pay as it’s shift work
Worst thing
Not we’ll trained, no recognised union to support staff so management can push any new agendas they want unchellenged.
Maintenance technician at Transport for London, October 2023
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Best thing
Colleagues, pay and annual leave
Worst thing
The passengers and shift work
Customer service assistant at Transport for London, October 2023