6.0

Tesco

Customer assistant at Tesco

People in this role may also be known as retail and sales assistants.

1,973 workers in this role at Tesco have taken the survey.

How much does Tesco pay customer assistants?

Customer assistant at Tesco
£8.90–9.98
Typical range
£7.25–10.00

Customer assistant employees at Tesco are typically paid £8.90–9.98 an hour, based on data from 1,968 employees.

Compare pay rates at Tesco

What is management like for customer assistant employees at Tesco?

3,971 people shared what they think about this job…

Join Breakroom and get the inside scoop.

Join Breakroom
Bad
  • Head office doesn’t understand the frontline

    Do customer assistants think Tesco head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    84% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 1,688 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    Do customer assistants at Tesco feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    66% of people say they’re treated with respect by their managers

    Based on information from 1,670 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    Many students so you make friends easily
    Everyone’s really chill
    Can book overtime in any department as long as you train
    Get paid more when you train in different departments
    Manager and team leaders are really nice

    Worst thing

    Just make sure you’re flexible with your hours- you don’t need to work so many days a week, it can be weekends. They’ll ask you to do overtime but you’re not obliged to remember.
    Don’t feel like you’ll get fired or they’ll hate you if you don’t flex up to do overtime- learn how to say no it’s fine

    9.0

    Employee, December 2021

Find out what other people are saying about working at Tesco

Thinking of working at Tesco?

Join Breakroom to unlock insights about Tesco and thousands of other employers.

Join Breakroom

What are the hours like for customer assistant employees at Tesco?

3,971 people shared what they think about this job…

Join Breakroom and get the inside scoop.

Join Breakroom
Not great
  • Less than 4 weeks notice of shifts

    How much notice do customer assistants get of their shift pattern at Tesco?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 33% report getting one week notice or less
    • 14% report getting two weeks notice
    • 6% report getting three weeks notice
    • 12% report getting four weeks notice or more
    • 34% report having a fixed rota

    Based on information from 1,937 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Easy to book holiday

    How easy is it for customer assistants to book a holiday at Tesco?

    Most people find it easy to book holidays

    How we know this

    69% of people report it’s easy to book holidays

    Based on information from 1,704 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for customer assistants to take sick leave at Tesco?

    Most people find it easy to take sick leave

    How we know this

    67% of people report that it’s easy to take time off if they are sick

    Based on information from 1,529 job reviews

  • Good choice of shifts

    Do customer assistants at Tesco get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    64% report that their manager gives them enough choice over which shifts they work

    Based on information from 1,783 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • No short notice shift changes

    Do Tesco managers change customer assistants shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    72% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 1,832 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People don’t worry about getting enough hours

    Do customer assistants at Tesco worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    72% of people report they don’t worry about getting enough hours

    Based on information from 1,932 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • People get proper breaks

    Do customer assistants at Tesco get proper breaks?

    People get proper breaks

    How we know this

    86% of people report that they get to take proper breaks

    Based on information from 1,745 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    Do customer assistants at Tesco do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    80% of people report that they don’t do extra unpaid work

    Based on information from 1,686 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Here’s a recent review that mentions hours:

  • Best thing

    It's a very relaxed environment once you've gotten the hang of everything you're doing and the people you work with. The work is pretty good for the pay you get, especially if you do Sundays or nights. Hours are very flexible and the mangers can be great banter which makes you feel much more comfortable.

    Worst thing

    I was extremely ill for a week and half and had taken time off after almost passing out during a shift when trying to work despite my illness, this time off lead to my mangers decision to let me go but played it off to me as them feeling that I just wasn't a great fit for the company despite my known fast working pace. There was also an unreal about of drama and gossip made up about colleges including myself and it could cause large rifts in the workplace. I've heard this is very common at Tesco.

    6.1

    Employee, December 2021

Find out what other people are saying about working at Tesco

What is career progression like for customer assistants at Tesco?

3,971 people shared what they think about this job…

Join Breakroom and get the inside scoop.

Join Breakroom
Not great
  • No career progression

    Are customer assistants given support to progress at Tesco?

    Only some people are given support to progress here

    How we know this

    In the last year, 58% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 1,689 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Good
  • Enough training

    Do customer assistants get enough training when they start at Tesco?

    Most people get enough training when they start

    How we know this

    66% of people report they got enough training when they started working here

    Based on information from 1,854 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from customer assistants at Tesco

578 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

Join Breakroom
  • Best thing

    It's a very relaxed environment once you've gotten the hang of everything you're doing and the people you work with. The work is pretty good for the pay you get, especially if you do Sundays or nights. Hours are very flexible and the mangers can be great banter which makes you feel much more comfortable.

    Worst thing

    I was extremely ill for a week and half and had taken time off after almost passing out during a shift when trying to work despite my illness, this time off lead to my mangers decision to let me go but played it off to me as them feeling that I just wasn't a great fit for the company despite my known fast working pace. There was also an unreal about of drama and gossip made up about colleges including myself and it could cause large rifts in the workplace. I've heard this is very common at Tesco.

    6.1

    Employee, December 2021

  • Best thing

    Many students so you make friends easily
    Everyone’s really chill
    Can book overtime in any department as long as you train
    Get paid more when you train in different departments
    Manager and team leaders are really nice

    Worst thing

    Just make sure you’re flexible with your hours- you don’t need to work so many days a week, it can be weekends. They’ll ask you to do overtime but you’re not obliged to remember.
    Don’t feel like you’ll get fired or they’ll hate you if you don’t flex up to do overtime- learn how to say no it’s fine

    9.0

    Employee, December 2021

  • Best thing

    Good discount
    Partly flexible

    Worst thing

    Management don’t care about staff
    Management have no respect for regular staff
    Expected to drop everything to stay past your shift when they are busy
    Wages department often make errors on payslips, and it takes months to get any money they owe you back

    4.7

    Employee, December 2021

  • Best thing

    Can be very rewarding hitting targets and making a customers visit enjoyable

    Worst thing

    When staff sickness and holiday leaves you with a skeleton crew and your job becomes unachievable due to lack of staff

    4.7

    Employee, November 2021

  • Worst thing

    Bad pay tesco is turning in to Amzon with out the pay .
    Work load is unmanageable.
    All the general assistant who work at tesco are stressed due to lack of staff bad communication from managers and companie who rely on Facebook to keep staff updated with company news .
    No rewards for hard work.
    You do get a bonus but it doesn't reflect your hard work and time .
    There is no real way to progress in the company.

    2.4

    Employee, November 2021

  • Best thing

    The people who I work with and the customer

    3.7

    Employee, November 2021

  • Best thing

    Working with a good team

    8.9

    Employee, November 2021

  • Best thing

    Flexible hours

    Worst thing

    Can be quite stressful at times

    7.9

    Employee, November 2021

  • Best thing

    It's extremely close to home.

    Worst thing

    Although on a flexi contract there is nothing flexible about it!

    2.1

    Employee, November 2021

  • Best thing

    The people I work with

    Worst thing

    Cheeky customers

    8.1

    Employee, November 2021

  • Best thing

    Hours, staff, and the job

    Worst thing

    Things not being done right before me

    7.4

    Employee, November 2021

  • Best thing

    The staff discount and getting to connect with customers

    Worst thing

    The fact that we always have to rush, most times there is no time for proper quality service.

    5.8

    Employee, November 2021

  • Best thing

    Meeting people

    Worst thing

    Having to get up early

    7.4

    Employee, November 2021

  • Best thing

    90% of the customers.

    Worst thing

    The other 10% of the customers.

    7.8

    Employee, November 2021

  • Best thing

    customer service and colleague interaction.

    8.5

    Employee, November 2021

  • Best thing

    The people I work with and the satisfaction of doing a good job

    Worst thing

    Being pressured into doing 2-3 people's job just because I'm good at mine

    2.9

    Employee, November 2021

  • Best thing

    Customers and staff are mostly friendly

    Worst thing

    Certain customers and shop lifter's

    6.3

    Employee, October 2021

  • Best thing

    Pay is good compared to other supermarkets

    Worst thing

    Very bullying atmosphere. Team leaders suck up to managers and treat customer assistants very badly. Also managers don't try to help staff at all, nor give us rotas more than 24hrs in advance so you can't plan anything

    1.0

    Employee, October 2021

  • Best thing

    People in my shop are great

    Worst thing

    No staff doing the work of 3 people

    3.8

    Employee, October 2021

  • Best thing

    Local

    Worst thing

    Early starts and late finishes

    4.9

    Employee, October 2021

  • Best thing

    Lifetime stable job.

    Worst thing

    Stress, work so hard then take advantaged of then others don’t work hard . Under-appreciated the list goes on.

    3.8

    Employee, October 2021

  • Best thing

    Some people are lovely

    Worst thing

    Been left alone, no team work,

    4.2

    Employee, October 2021

  • Best thing

    Hours to suit family life

    Worst thing

    Work load increasing without consultation
    Lack of communication and finding out that time and a half was being cut to time and a quarter for Sunday’s through a newspaper article!

    5.5

    Employee, October 2021

  • Best thing

    People I work with

    Worst thing

    Management

    5.5

    Employee, October 2021

  • Best thing

    The Wednesday customers, the people I work with

    Worst thing

    The managers

    3.5

    Employee, October 2021

  • Best thing

    Meeting a variety of different people

    Worst thing

    No respect from managers and they don’t listen to issues we have

    4.7

    Employee, October 2021

  • Best thing

    Working with some great people, and not having to commute far for work.

    Worst thing

    Always short staffed, and the work expected of you seems to get more and more constantly. Head office obviously don't care about the shop floor staff. For example, they got rid of cleaners in the height of the pandemic. The pay isn't great for whats expected of you.

    4.0

    Employee, October 2021

  • Best thing

    Convenient location
    Easy work

    Worst thing

    Its boring
    No opportunity to advance
    Not a mixed cultural environment

    6.1

    Employee, October 2021

  • Best thing

    The team

    Worst thing

    Lack of hours

    3.8

    Employee, September 2021

  • Best thing

    Other colleagues doing the same role

    Worst thing

    Management and customers

    3.4

    Employee, September 2021

  • Best thing

    It’s easy, fits in with my home/work balance, get to meet people.

    Worst thing

    Some of the customers are very rude!
    Also we don’t have the correct equipment, and the equipment we do have is not maintained

    8.2

    Employee, September 2021

  • Best thing

    Flexibility

    Worst thing

    Lack of communication from management

    4.5

    Employee, September 2021

  • Best thing

    The team I work with

    Worst thing

    The level of responsibility
    No sick pay for first 3 days

    4.9

    Employee, September 2021

  • Best thing

    There is some flexibility if you need to do a shift change and they will try to accommodate if they can.

    Worst thing

    The rudeness of customers

    6.5

    Employee, September 2021

  • Best thing

    The discounts

    Worst thing

    The hours i work

    2.3

    Employee, September 2021

  • Best thing

    Friendly employees

    Worst thing

    Customers, management, hours

    6.3

    Employee, September 2021

  • Best thing

    The people i work with

    2.5

    Employee, August 2021

  • Best thing

    Suits me as near home & is nights

    Worst thing

    No respect for staff & pushed too hard

    2.6

    Employee, August 2021

  • Best thing

    Discounts and working around family

    Worst thing

    Working weekends

    6.6

    Employee, August 2021

  • Best thing

    The people I work with.

    Worst thing

    Rude people.

    6.5

    Employee, August 2021

  • Worst thing

    They don't pay you on time

    2.5

    Employee, August 2021

  • Worst thing

    Not enough staff too stressfull sorry

    6.4

    Employee, August 2021

  • Best thing

    Working within a team

    Worst thing

    Customers !

    7.4

    Employee, August 2021

  • Best thing

    My workmates

    Worst thing

    Feeling not appreciated

    6.8

    Employee, August 2021

  • Best thing

    I enjoy what I do which makes going to work easier

    Worst thing

    The work load has just got heavier recently

    6.3

    Employee, August 2021

  • Best thing

    people

    Worst thing

    too much work load

    5.2

    Employee, August 2021

  • Best thing

    People I work with . Talking to my regular customers

    Worst thing

    No staff overworked stress not giving customers full customer service

    5.8

    Employee, August 2021

  • Best thing

    Meeting helping customers

    Worst thing

    Sometimes being judged

    8.7

    Employee, August 2021

  • Best thing

    The pay
    Colleagues

    Worst thing

    Managers
    How you are treated

    5.2

    Employee, August 2021

  • Worst thing

    Managers have no respect and there is a bullying culture and inappropriate behaviour

    3.5

    Employee, August 2021

Latest vacancies for customer assistants at Tesco

See all Tesco customer assistant jobs

How Tesco ranks

Tesco ranks joint 65th to work for in retail or sales assistant employers

  1. 65= H Samuel
    6.0
  2. 65= Tesco
    6.0