6.0

Tesco

Customer service at Tesco

People in this role may also be known as call and contact centre staff.

13 workers in this role at Tesco have taken the survey.

How much does Tesco pay customer service?

Customer service at Tesco
£9.68–14.87
Typical range
£8.72–12.67

Customer service employees at Tesco are typically paid £9.68–14.87 an hour, based on data from 13 employees.

Compare pay rates at Tesco

What is management like for customer service employees at Tesco?

3,971 people shared what they think about this job…

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Not great
  • Head office doesn’t understand the frontline

    Do customer service think Tesco head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    75% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 12 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do customer service at Tesco feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    83% of people say they’re treated with respect by their managers

    Based on information from 12 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    Many students so you make friends easily
    Everyone’s really chill
    Can book overtime in any department as long as you train
    Get paid more when you train in different departments
    Manager and team leaders are really nice

    Worst thing

    Just make sure you’re flexible with your hours- you don’t need to work so many days a week, it can be weekends. They’ll ask you to do overtime but you’re not obliged to remember.
    Don’t feel like you’ll get fired or they’ll hate you if you don’t flex up to do overtime- learn how to say no it’s fine

    9.0

    Employee, December 2021

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What are the hours like for customer service employees at Tesco?

3,971 people shared what they think about this job…

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Not great
  • Hard to choose shifts

    Do customer service at Tesco get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    71% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 7 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Good
  • Easy to book holiday

    How easy is it for customer service to book a holiday at Tesco?

    Most people find it easy to book holidays

    How we know this

    73% of people report it’s easy to book holidays

    Based on information from 11 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for customer service to take sick leave at Tesco?

    Most people find it easy to take sick leave

    How we know this

    73% of people report that it’s easy to take time off if they are sick

    Based on information from 11 job reviews

  • 4+ weeks notice of shifts

    How much notice do customer service get of their shift pattern at Tesco?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 13% report getting one week notice or less
    • 13% report getting two weeks notice
    • 13% report getting three weeks notice
    • 38% report getting four weeks notice or more
    • 25% report having a fixed rota

    Based on information from 8 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Excellent
  • No short notice shift changes

    Do Tesco managers change customer service shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    88% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 8 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do customer service at Tesco get proper breaks?

    People get proper breaks

    How we know this

    92% of people report that they get to take proper breaks

    Based on information from 12 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    Do customer service at Tesco do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    100% of people report that they don’t do extra unpaid work

    Based on information from 7 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do customer service at Tesco worry about hours?

    People don’t worry about getting enough hours

    How we know this

    100% of people report they don’t worry about getting enough hours

    Based on information from 8 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    It's a very relaxed environment once you've gotten the hang of everything you're doing and the people you work with. The work is pretty good for the pay you get, especially if you do Sundays or nights. Hours are very flexible and the mangers can be great banter which makes you feel much more comfortable.

    Worst thing

    I was extremely ill for a week and half and had taken time off after almost passing out during a shift when trying to work despite my illness, this time off lead to my mangers decision to let me go but played it off to me as them feeling that I just wasn't a great fit for the company despite my known fast working pace. There was also an unreal about of drama and gossip made up about colleges including myself and it could cause large rifts in the workplace. I've heard this is very common at Tesco.

    6.1

    Employee, December 2021

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What is career progression like for customer service at Tesco?

3,971 people shared what they think about this job…

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Good
  • Opportunities to progress

    Are customer service given support to progress at Tesco?

    Most people are given support to progress here

    How we know this

    In the last year, 58% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 12 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Excellent
  • Enough training

    Do customer service get enough training when they start at Tesco?

    People get enough training when they start

    How we know this

    77% of people report they got enough training when they started working here

    Based on information from 13 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from customer service at Tesco

1 employee left their honest reviews of this employer…

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  • Best thing

    The hours and locality

    Worst thing

    Couple of members of staff

    7.9

    Customer service, March 2021

Latest vacancies for customer service at Tesco

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How Tesco ranks

Tesco ranks joint 43rd to work for in call and contact centre staff employers

  1. 43= Co-op Food
    6.0
  2. 43= Tesco
    6.0
  3. 45= Centrica
    5.9