Tesco Bank job reviews

Showing 15 reviews

• Best thing

  Working from home

  Worst thing

  The customers

  9.8

  Employee at Tesco Bank, February 2026

• Best thing

  Changes daily its interesting

  Worst thing

  Not enough staff

  9.8

  Investigator at Tesco Bank, January 2026

• Best thing

  The job has many options to advance in your career if you're willing to put in the work, the place is very inclusive and the staff and fellow colleagues are very welcoming.

  Worst thing

  Not much, the nature of the job means you have to work with aggressive customers but there are protocols in place. The hours can be long if you take a compressed shift but that shift pattern is optional as there are multiple shift patterns. Lastly training can sometimes be overwhelming with the sheer amount of knowledge needed but help is always nearby.

  9.7

  Customer service representative at Tesco Bank, August 2025

• Best thing

  Working from home the majority of the time
  Compressed shifts so 3 day weekends
  Availability of annual leave
  Kind, sympathetic and supportive managers
  Great team camaraderie
  Career progression if you want it

  Worst thing

  Having to go to office once a month
  Years of below inflation parishes
  Ever increasing complexity of role
  Cross skilling on multiple products
  System issues
  Inability to purchase more than 1 weeks annual leave

  9.8

  Customer advisor at Tesco Bank, February 2025

• Best thing

  Love talking to people, flexible schedule, only work three and half days a week as I do three long days. Managers are great

  Worst thing

  Repetitive nature of customer service, mean customers who are rude can ruin your day

  9.9

  Customer service representative at Tesco Bank, August 2024

• Best thing

  Friends

  Worst thing

  Difficult calls and no support

  5.5

  Customer service representative at Tesco Bank, October 2023

• Best thing

  Colleagues that you meet

  Worst thing

  Micromanagement

  1.8

  Customer service at Tesco Bank, September 2023

• Best thing

  Helping people, employee discount

  Worst thing

  Constantly monitored, high workload, limited career progression, underpaid and undervalued

  4.6

  Customer service representative at Tesco Bank, August 2023

• Best thing

  Pays decently well, good benefits, different departments have better shifts (disputes is good if you want a 9 to 5)

  Worst thing

  Weekend working, regular 10 hour shifts, activity is constantly monitored, no leniency for absences even for disabled and chronically ill people, customer facing positions can be brutal

  5.0

  Customer service representative at Tesco Bank, January 2023

• Best thing

  The people

  Worst thing

  Our computer system

  7.3

  Team manager at Tesco Bank, November 2022

• Best thing

  Going home

  Worst thing

  Culture of Mistrust
  Awful Management
  Too many backstabbing snakes
  Sickness policy
  Toothless Union

  3.7

  Customer service assistant at Tesco Bank, September 2022

• Best thing

  Working from home

  Worst thing

  Call volumes

  8.9

  Customer service at Tesco Bank, April 2022

• Best thing

  Team helps each other, can take ownership of a file

  Worst thing

  Pay is lacking for role

  8.0

  Claims handler at Tesco Bank, April 2021

• Best thing

  Good shifts,good pay for type of job

  Worst thing

  Repetitive,can be boring and scripted

  9.9

  Customer advisor at Tesco Bank, April 2021

• Best thing

  Friendly staff (colleagues)

  Worst thing

  Management structure isn't great.

  6.1

  Customer advisor at Tesco Bank, January 2021