Tesco Bank

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Tesco Bank is a supermarket bank. They provide personal financial services.

tescobank.com

Tesco Bank job reviews

Showing 12 reviews

  • Best thing

    Working from home the majority of the time
    Compressed shifts so 3 day weekends
    Availability of annual leave
    Kind, sympathetic and supportive managers
    Great team camaraderie
    Career progression if you want it

    Worst thing

    Having to go to office once a month
    Years of below inflation parishes
    Ever increasing complexity of role
    Cross skilling on multiple products
    System issues
    Inability to purchase more than 1 weeks annual leave

    9.8

    Customer advisor at Tesco Bank, February 2025

  • Best thing

    Love talking to people, flexible schedule, only work three and half days a week as I do three long days. Managers are great

    Worst thing

    Repetitive nature of customer service, mean customers who are rude can ruin your day

    9.9

    Customer service representative at Tesco Bank, August 2024

  • Best thing

    Friends

    Worst thing

    Difficult calls and no support

    5.5

    Customer service representative at Tesco Bank, October 2023

  • Best thing

    Colleagues that you meet

    Worst thing

    Micromanagement

    1.8

    Customer service at Tesco Bank, September 2023

  • Best thing

    Helping people, employee discount

    Worst thing

    Constantly monitored, high workload, limited career progression, underpaid and undervalued

    4.6

    Customer service representative at Tesco Bank, August 2023

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  • Best thing

    Pays decently well, good benefits, different departments have better shifts (disputes is good if you want a 9 to 5)

    Worst thing

    Weekend working, regular 10 hour shifts, activity is constantly monitored, no leniency for absences even for disabled and chronically ill people, customer facing positions can be brutal

    5.0

    Customer service representative at Tesco Bank, January 2023

  • Best thing

    The people

    Worst thing

    Our computer system

    7.3

    Team manager at Tesco Bank, November 2022

  • Best thing

    Going home

    Worst thing

    Culture of Mistrust
    Awful Management
    Too many backstabbing snakes
    Sickness policy
    Toothless Union

    3.7

    Customer service assistant at Tesco Bank, September 2022

  • Best thing

    Working from home

    Worst thing

    Call volumes

    8.9

    Customer service at Tesco Bank, April 2022

  • Best thing

    Team helps each other, can take ownership of a file

    Worst thing

    Pay is lacking for role

    8.0

    Claims handler at Tesco Bank, April 2021

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  • Best thing

    Good shifts,good pay for type of job

    Worst thing

    Repetitive,can be boring and scripted

    9.9

    Customer advisor at Tesco Bank, April 2021

  • Best thing

    Friendly staff (colleagues)

    Worst thing

    Management structure isn't great.

    6.1

    Customer advisor at Tesco Bank, January 2021