Tenpin job reviews

Showing 28 reviews

• Best thing

  Staff are lovely

  Worst thing

  The long hours

  4.1

  Customer service assistant at Tenpin, January 2025

• Best thing

  Free food
  Staff
  Some managers are OK and easy to approach

  Worst thing

  Other managers are difficult to talk to
  Some staff do not approve of student work
  Large amount of stress when on shift

  1.9

  Customer service assistant at Tenpin, November 2024

• Best thing

  The free bowling is probably the best part as well as the co-workers you work with being some of the most friendly and lovely people on earth.

  Worst thing

  The place is horrible it is the equivalent of essentially torturing yourself as the managers squeeze the bookings to the point that you're constantly running over booking times leading to you being the subject of being shouted out by customers. The managers also lack the ability to help you during situations like this and instead always anoint the customers with either a discounted rate or a free game rather than side with their employees regardless if they were just the right thing or not. Furthermore, you are NOT a customer service assistant you will be doing every task that you possibly can be doing, which is then rewarded with unpaid breaks that are only 30 minutes by the way and free meals that only occur if you on a 6-hour shift to add salt to the wound they even start pushing up your shifts later to round about when the kitchen closes that when you actually have a break you can't even get the free food you expected for that 6 hour shift. In conclusion, DO NOT WORK HERE! YOU ARE WORTH SO MUCH MORE THAN THIS JOB!

  1.2

  Customer service assistant at Tenpin, September 2024

• Best thing

  the team are all really close and nice, you get free food on your breaks (only certain things on the menu though), paid overtime

  Worst thing

  way more hours than scheduled, closing shifts say they’ll finish at 1am but ALWAYS finish between 3-4am, really hard to book holiday, favouritism (some people never have to do closing shifts while others have to do 4+ a week)

  1.3

  Customer service assistant at Tenpin, May 2024

• Best thing

  Free food

  Worst thing

  Poor management
  Bad pay
  Stress
  Favrotism

  3.0

  Customer assistant at Tenpin, February 2024

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• Best thing

  My co-workers

  Worst thing

  Managers don’t listen to my availability

  2.4

  Customer service assistant at Tenpin, January 2024

• Best thing

  Birthday parties

  Worst thing

  There are alot of rude customers and we are often understaffed

  5.5

  Employee at Tenpin, August 2023

• Best thing

  the team

  Worst thing

  shifts get changed with no notice sometimes even the day before

  3.4

  Customer service assistant at Tenpin, July 2023

• Best thing

  My fellow co workers

  Worst thing

  Customers dont know how to behave

  1.6

  CSA at Tenpin, July 2023

• Best thing

  free bowling, and easy to make friends with co-workers

  Worst thing

  so stressful, asked to do the impossible, customers yell at you, expected to do unreasonable hours

  3.2

  Customer service assistant at Tenpin, March 2023

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• Best thing

  Staff meals and free games, also when it’s hometime

  Worst thing

  •No support from Managers
  •There is a clear divide between Management and staff
  •Supervisors have got attitude and is not properly trained, it shows in their work and also their attitude to the rest of the workers
  Management use their ‘power’ to much and think they can treat you and speak to you how they like
  •Its not a fun place to work anymore, all head office and Management care is about the £ signs and not the welfare of the staff

  1.2

  Bartender at Tenpin, January 2023

• Best thing

  The team, we all keep each other going…

  Worst thing

  No support from management, also any non management is seen lower and less respected

  1.2

  CSA at Tenpin, January 2023

• Best thing

  The team, the people who work there make it worth staying despite the pay

  Worst thing

  low wages
  rude manager

  2.8

  Customer service assistant at Tenpin, November 2022

• Best thing

  Making children happy

  Worst thing

  The long stressful hours

  1.1

  Customer assistant at Tenpin, November 2022

• Best thing

  The other staff members are very friendly and helpful

  Worst thing

  There can be some nasty members of the public

  9.7

  Customer service assistant at Tenpin, September 2022

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• Best thing

  Leaving and the staff

  Worst thing

  Not being trusted

  2.0

  Customer assistant at Tenpin, September 2022

• Best thing

  the staff are lovely and you bond through trauma

  Worst thing

  A certain manager who doesn’t treat you with respect, shouts at you for doing something wrong when you are still learning and overall speaks to you like you’re nothing. Customers are also very rude.

  1.7

  Customer service assistant at Tenpin, September 2022

• Best thing

  the friends you make while working there and the flexibility around university/placement

  Worst thing

  it would be nice for everyone to be on the same pay, it’s unfair i get double the pay as the under 18s who do the same job as me

  8.8

  CSA at Tenpin, September 2022

• Best thing

  The staff that work there and some of the customers

  Worst thing

  The hours, some managers, being very understaffed in most shifts and having to stay behind atleast an extra 30 mins because of it.

  2.4

  CSA at Tenpin, September 2022

• Best thing

  Sometimes can be a fun place

  Worst thing

  Very stressful during peak shifts

  3.0

  CSA at Tenpin, August 2022

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• Best thing

  The team

  Worst thing

  Stressful. Understaffed. A lot of hours. No work/life balance. Poor pay. Little understanding of the role from those higher up. High pressure environment. Rude customers

  1.7

  Customer service assistant at Tenpin, February 2022

• Best thing

  The people that you work with and the quiet days

  Worst thing

  It gets really busy, majority of the customers think they are entitled and will speak to you rudely and you can’t answer back because some managers don’t want to deal with complaints.

  2.5

  Customer service assistant at Tenpin, February 2022

• Best thing

  Working with people I like

  Worst thing

  How busy and rude people can be

  1.5

  Customer assistant at Tenpin, December 2021

• Best thing

  My team

  Worst thing

  Understaffed - rude customers - rude managers telling other staff members their needs need to be forgotten about

  1.6

  Customer assistant at Tenpin, December 2021

• Best thing

  The people I work with, the family vibe we share and making our customers have a great time

  Worst thing

  Only been there for a month and being expected to know everything and pick it all up with in the first few shifts - they speed you through training and don't give you time to sit down and finish the training booklets but proceeds to put you on a station where you fully havent been trained, you've just been told how to do it really quickly. And then anxiety kicks in because you don't want to mess up, like they know I'm dyslexic and I'm not good with money but proceed to put me on the tills, I'm better at serving drinks and cleaning lanes

  4.6

  CSA at Tenpin, July 2021

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• Best thing

  The team

  Worst thing

  The customers, the stress, the heat, how busy it is

  3.2

  Deputy manager at Tenpin, July 2021

• Best thing

  The staff

  Worst thing

  When its to busy

  1.9

  Customer service assistant at Tenpin, August 2020

• Best thing

  Relaxed atmosphere

  Worst thing

  Can get busy

  7.5

  Customer service assistant at Tenpin, August 2020