5.3

Tenpin

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What it’s like working at Tenpin

14 employees told us the worst thing about this employer…

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Bad
  • People are not paid enough to live on

    Does Tenpin pay enough to live on?

    People are not paid enough to live on

    How we know this

    79% of people say they are paid below the Real Living Wage for where they live

    Based on information from 14 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Tenpin?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 93% report getting one week notice or less
    • 7% report getting two weeks notice
    • 0% report getting three weeks notice
    • 0% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 14 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does Tenpin pay sick pay?

    No. People don’t get proper sick pay

    How we know this

    91% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 11 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Contracts don’t match the hours people work

    Do people work the same number they are contracted for at Tenpin?

    Only some people work the same number of hours they’re contracted for

    How we know this

    55% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 11 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Not easy to change shifts

    How easy is it for Tenpin workers to change shifts?

    Most people find it hard to change shifts

    How we know this

    55% of people report that it’s hard to change shifts if they need to

    Based on information from 11 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Head office doesn’t understand the frontline

    Do people think Tenpin head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    64% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 11 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Not enough training

    Do people get enough training when they start at Tenpin?

    Most people don’t get enough training when they start

    How we know this

    54% of people report they didn’t get enough training when they started working here

    Based on information from 13 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People feel stressed

    Is it stressful to work at Tenpin?

    Most people feel stressed here

    How we know this

    70% of people say they often feel stressed at work

    Based on information from 10 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Shifts get changed at short notice

    Do Tenpin managers change shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    73% of people say their manager changes their shifts at the last minute

    Based on information from 11 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Breaks aren’t paid

    Do workers at Tenpin get paid breaks?

    Not always. Most people don’t get paid breaks

    How we know this

    69% of people say they don’t get paid breaks

    Based on information from 13 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are paid below market rates

    Does Tenpin pay market rates?

    Most people are not paid market rates

    How we know this

    73% of people are paid below the typical pay for the type of work they do

    Based on information from 11 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People worry about getting enough hours

    Do workers at Tenpin worry about hours?

    Most people worry about getting enough hours

    How we know this

    58% of people report they worry about getting enough hours

    Based on information from 12 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Good
  • Easy to book holiday

    How easy is it to book a holiday at Tenpin?

    Most people find it easy to book holidays

    How we know this

    69% of people report it’s easy to book holidays

    Based on information from 13 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it to take sick leave at Tenpin?

    Most people find it easy to take sick leave

    How we know this

    70% of people report that it’s easy to take time off if they are sick

    Based on information from 10 job reviews

  • People enjoy their job

    Do people at Tenpin enjoy their jobs?

    Most people enjoy their job

    How we know this

    50% of people report they enjoy their job

    Based on information from 6 job reviews

  • Good choice of shifts

    Do Tenpin workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    54% report that their manager gives them enough choice over which shifts they work

    Based on information from 13 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Opportunities to progress

    Are people given support to progress at Tenpin?

    Most people are given support to progress here

    How we know this

    In the last year, 50% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 10 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People get proper breaks

    Do people at Tenpin get proper breaks?

    Most people get proper breaks

    How we know this

    54% of people report that they get to take proper breaks

    Based on information from 13 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People recommend their team

    Do people at Tenpin recommend working with their team?

    Most people recommend working with their team

    How we know this

    57% of people report that they would recommend working with their immediate team to a friend

    Based on information from 14 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • No unpaid extra work

    Do workers at Tenpin do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    58% of people report that they don’t do extra unpaid work

    Based on information from 12 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Well informed about head office

    Do workers feel well informed about how Tenpin is doing?

    Most people feel well informed about how the company is doing

    How we know this

    54% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 13 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • Good for students

    Is a Tenpin job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    83% of students report this is a good place to work if you’re studying

    Based on information from 6 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Managers are respectful

    Do people at Tenpin feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    100% of people say they’re treated with respect by their managers

    Based on information from 11 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Ask someone at Tenpin

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How Tenpin ranks

Tenpin ranks joint 14th to work for in entertainment company employers

  1. 14= Merlin Entertainments
    5.3
  2. 14= Tenpin
    5.3
  3. 16 Odeon Cinemas
    5.2

Pay ranges at Tenpin

  1. £8.15–8.75 per hour

Tenpin job reviews

  • Best thing

    The people I work with, the family vibe we share and making our customers have a great time

    Worst thing

    Only been there for a month and being expected to know everything and pick it all up with in the first few shifts - they speed you through training and don't give you time to sit down and finish the training booklets but proceeds to put you on a station where you fully havent been trained, you've just been told how to do it really quickly. And then anxiety kicks in because you don't want to mess up, like they know I'm dyslexic and I'm not good with money but proceed to put me on the tills, I'm better at serving drinks and cleaning lanes

    5.0

    Employee, July 2021

  • Best thing

    The team

    Worst thing

    The customers, the stress, the heat, how busy it is

    4.2

    Employee, July 2021

About

Tenpin is a bowling venue company.

tenpin.co.uk

Jobs by location

  1. 7 job openings

  2. 6 job openings

  3. 5 job openings

  4. 4 job openings

  5. 4 job openings

  6. 3 job openings

  7. 3 job openings

  8. 3 job openings

  9. 3 job openings

  10. 2 job openings

  11. 2 job openings

  12. 2 job openings

  13. 2 job openings

  14. 2 job openings

  15. 2 job openings

  16. 2 job openings

  17. 1 job opening

  18. 1 job opening

Handy to know

How much notice do people get of their shifts?

1 week or less 93% report getting one week notice or less

Based on 14 employees

What contracts are people on?

8% report having zero hours contracts
58% report having low hours contracts (less than 16 hours)
25% report having part time contracts (16-35 hours)
8% report having full time contracts (more than 35 hours)

Based on 12 employees

How are people paid?

By the hour 86% of people report they get paid by the hour

Based on 14 employees

Thinking of working at Tenpin?

Join Breakroom to unlock insights about Tenpin and thousands of other employers.

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