What it’s like working at Tenpin
14 employees told us the worst thing about this employer…
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People are not paid enough to live on
Does Tenpin pay enough to live on?
People are not paid enough to live on
How we know this
79% of people say they are paid below the Real Living Wage for where they liveBased on information from 14 job reviews
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Tenpin?
People don’t get 4 weeks notice of when they’re working
How we know this
- 93% report getting one week notice or less
- 7% report getting two weeks notice
- 0% report getting three weeks notice
- 0% report getting four weeks notice or more
- 0% report having a fixed rota
Based on information from 14 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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People don’t get sick pay
Does Tenpin pay sick pay?
No. People don’t get proper sick pay
How we know this
91% of people say they wouldn’t get paid if they were sick but scheduled to workBased on information from 11 job reviews
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
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Contracts don’t match the hours people work
Do people work the same number they are contracted for at Tenpin?
Only some people work the same number of hours they’re contracted for
How we know this
55% of people report working 8 hours or more than they’re contracted for each weekBased on information from 11 job reviews
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
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Not easy to change shifts
How easy is it for Tenpin workers to change shifts?
Most people find it hard to change shifts
How we know this
55% of people report that it’s hard to change shifts if they need toBased on information from 11 job reviews
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
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Head office doesn’t understand the frontline
Do people think Tenpin head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work
How we know this
64% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they workBased on information from 11 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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Not enough training
Do people get enough training when they start at Tenpin?
Most people don’t get enough training when they start
How we know this
54% of people report they didn’t get enough training when they started working hereBased on information from 13 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
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People feel stressed
Is it stressful to work at Tenpin?
Most people feel stressed here
How we know this
70% of people say they often feel stressed at workBased on information from 10 job reviews
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
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Shifts get changed at short notice
Do Tenpin managers change shifts at short notice?
Most managers change people’s shifts at short notice
How we know this
73% of people say their manager changes their shifts at the last minuteBased on information from 11 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
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Breaks aren’t paid
Do workers at Tenpin get paid breaks?
Not always. Most people don’t get paid breaks
How we know this
69% of people say they don’t get paid breaksBased on information from 13 job reviews
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
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People are paid below market rates
Does Tenpin pay market rates?
Most people are not paid market rates
How we know this
73% of people are paid below the typical pay for the type of work they doBased on information from 11 job reviews
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
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People worry about getting enough hours
Do workers at Tenpin worry about hours?
Most people worry about getting enough hours
How we know this
58% of people report they worry about getting enough hoursBased on information from 12 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
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Easy to book holiday
How easy is it to book a holiday at Tenpin?
Most people find it easy to book holidays
How we know this
69% of people report it’s easy to book holidaysBased on information from 13 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
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Easy to take sick leave
How easy is it to take sick leave at Tenpin?
Most people find it easy to take sick leave
How we know this
70% of people report that it’s easy to take time off if they are sickBased on information from 10 job reviews
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People enjoy their job
Do people at Tenpin enjoy their jobs?
Most people enjoy their job
How we know this
50% of people report they enjoy their jobBased on information from 6 job reviews
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Good choice of shifts
Do Tenpin workers get to choose the shifts they work?
Most people get enough choice over which shifts they work
How we know this
54% report that their manager gives them enough choice over which shifts they workBased on information from 13 job reviews
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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Opportunities to progress
Are people given support to progress at Tenpin?
Most people are given support to progress here
How we know this
In the last year, 50% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 10 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
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People get proper breaks
Do people at Tenpin get proper breaks?
Most people get proper breaks
How we know this
54% of people report that they get to take proper breaksBased on information from 13 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
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People recommend their team
Do people at Tenpin recommend working with their team?
Most people recommend working with their team
How we know this
57% of people report that they would recommend working with their immediate team to a friendBased on information from 14 job reviews
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
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No unpaid extra work
Do workers at Tenpin do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work
How we know this
58% of people report that they don’t do extra unpaid workBased on information from 12 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
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Well informed about head office
Do workers feel well informed about how Tenpin is doing?
Most people feel well informed about how the company is doing
How we know this
54% of people feel that they are kept well informed about how the company is doing as a wholeBased on information from 13 job reviews
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
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Good for students
Is a Tenpin job good for students?
Students say this is a good place to work if you’re studying
How we know this
83% of students report this is a good place to work if you’re studyingBased on information from 6 job reviews
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
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Managers are respectful
Do people at Tenpin feel treated by respect by their managers?
People feel treated with respect by their managers
How we know this
100% of people say they’re treated with respect by their managersBased on information from 11 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Ask someone at Tenpin
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Join BreakroomHow Tenpin ranks
Tenpin ranks joint 14th to work for in entertainment company employers
- 14= Merlin Entertainments
- 14= Tenpin
- 16 Odeon Cinemas
Pay ranges at Tenpin
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£8.15–8.75 per hour
Tenpin job reviews
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Best thing
The people I work with, the family vibe we share and making our customers have a great time
Worst thing
Only been there for a month and being expected to know everything and pick it all up with in the first few shifts - they speed you through training and don't give you time to sit down and finish the training booklets but proceeds to put you on a station where you fully havent been trained, you've just been told how to do it really quickly. And then anxiety kicks in because you don't want to mess up, like they know I'm dyslexic and I'm not good with money but proceed to put me on the tills, I'm better at serving drinks and cleaning lanes
Employee, July 2021
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Best thing
The team
Worst thing
The customers, the stress, the heat, how busy it is
Employee, July 2021
About
Tenpin is a bowling venue company.
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Handy to know
How much notice do people get of their shifts?
Based on 14 employees
What contracts are people on?
Based on 12 employees
How are people paid?
Based on 14 employees
Thinking of working at Tenpin?
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