Teleperformance
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DismissTeleperformance is an outsourcing company. They provide debt collection, customer care and technical support services.
uk.www.teleperformance.com/en-usTeleperformance job reviews
Showing 38 reviews
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Best thing
I have meet some great people who I have worked with.
Worst thing
Pay and lack of support from management
Teleperformance Customer service advisor, March 2024
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Best thing
Work from home
Team cooperation
Problem solvingTeleperformance Customer service advisor, February 2024
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Best thing
I can work part time
Worst thing
Can be stressful, breaks are short and pay isn’t great
Teleperformance Customer service advisor, January 2024
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Best thing
Nothing
Worst thing
No communication no organisation rude managers and just not good enough
Teleperformance Customer advisor, November 2023
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Best thing
Wfh
Worst thing
Everything else. Micro managed
Teleperformance Customer service advisor, October 2023
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Best thing
Travelling
Worst thing
Been up skilled and not getting paid more. Constant switching between tasks, No communication with management
Teleperformance Customer advisor, August 2023
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Best thing
Solving problems
Worst thing
Sitting too long and rude customers
Teleperformance Customer advisor, June 2023
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Best thing
My training group mates
Worst thing
Lack of support within mental health and team leaders not checking their emails when important information has been sent to them. They are too quick to underpay or not pay at all for no reason but lack of communication on their end. Faulty computers and poor training. Rubbish pay and stupid breaks/lunch breaks. Don’t get me started on the no support when you are stressed out after being abused by customers or dealing with suicidal calls. If you are sick and end up quitting you have to pay them…. If you send sick notes in just know they will act like they didn’t get them and then pay you nothing as they say you was AWOL so it’s unpaid sick. There’s no real climb in career and they pay you what they feel to. If you do overtime don’t bother as you don’t get paid for it. Don’t listen to what they tell you this company is horrendous to be apart of and it’s ruined my health and mental state.
Teleperformance Customer advisor, April 2023
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Best thing
Working from home
Worst thing
Lack of communication with colleagues
Teleperformance Customer advisor, April 2023
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Best thing
Helping people
Worst thing
Not being paid enough to take abuse from claimants and not enough personal time
Teleperformance Customer advisor, March 2023
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Best thing
Nothing
Worst thing
Constant anxiety from answering calls from rude customers
Teleperformance Customer service advisor, March 2023
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Best thing
Work from Home
Worst thing
The type of job
Teleperformance Customer service advisor, February 2023
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Best thing
Working from home.
Worst thing
Unpaid breaks
Teleperformance Customer service representative, February 2023
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Best thing
O er worked and under paid has never been more true than this place.
The sellers tell companies we will do this n that, but have no experience of actually doing the job.
Worst thing
The KPIs, the statements
Teleperformance Call handler, February 2023
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Worst thing
The payroll department cannot do their job to save themselves!!
Teleperformance Call handler, January 2023
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Best thing
Colleges
Worst thing
Treated like just a number :)
Teleperformance Customer advisor, January 2023
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Best thing
You work from home
They are affiliated to Perks at WorkWorst thing
Treated poorly
Management issues
Lack of communication
Kept under strict control and have no independence over workTeleperformance Customer service advisor, December 2022
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Best thing
Work from home
Worst thing
The bullying culture
Teleperformance Customer service advisor, December 2022
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Best thing
Work for home, great staff, great system
Worst thing
Busy days haha
Teleperformance Customer advisor, October 2022
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Best thing
Good job, great for parents
Worst thing
Salary
Teleperformance Customer advisor, August 2022
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Best thing
Training and management support
Worst thing
Unrealistic expectations and poor systems
Teleperformance Call centre agent, June 2022
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Best thing
My work friends
Worst thing
Massive workload
Teleperformance Team leader, May 2022
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Worst thing
Worst management ever. Will tell you off like you’re a school kid. No help. Think they’re gods gift to mankind
Teleperformance Call centre agent, April 2022
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Best thing
Loads of holiday easy to take, working from home super helpful
Worst thing
Not fair pay, loads of phone abuse, no support from managers, learn more of other employers than off training and not enough training for my department in teleperformance
Teleperformance Customer service assistant, February 2022
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Best thing
Working from home was okay until they gave us webcams that were controllable via remote link at any time by IT
Worst thing
Management do not listen to requests about systems, schedules or your own personal life. You are just a number here.
Teleperformance Customer service assistant, February 2022
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Best thing
Work at Home
Worst thing
No social life
Teleperformance Customer service advisor, September 2021
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Best thing
Management and team.
Worst thing
Technical issues and stress.
Teleperformance Customer service, August 2021
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Best thing
most callers appreciate the help you give and that makes you feel appreciated and acknowledges that you are providing a great service
Worst thing
I can be put on another campaign with little notice, inadequate training and have to change my shifts ( days and hours )from between hours of 7am until 11pm. Also in some instances you are unable to help callers and this is frustrating.
Teleperformance Customer advisor, July 2021
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Best thing
Finishing time
Worst thing
Abusive customers and its allowed
Teleperformance Customer advisor, July 2021
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Best thing
The people you work with. There is a canteen you can buy food at.
Worst thing
The customers, team managers dont take mental health or stress seriously
Teleperformance Customer service advisor, June 2021
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Best thing
Easy, mindless work. You do your hours, and then go home - never any forced overtime.
Worst thing
It's so boring, lack of training, and hard to swap shifts.
Teleperformance Customer service advisor, June 2021
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Best thing
Customers
Worst thing
Team leaders and other staff talk to you as though you are a computer, aggressive messages. Zero respect. Dehumanising experience with Teleperformance.
Teleperformance Customer service advisor, June 2021
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Best thing
Interaction
Worst thing
Picking up what others push around
Teleperformance Customer service advisor, June 2021
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Best thing
Secure employment
Worst thing
Psychological stress and verbally abusive customers
Teleperformance Call centre agent, May 2021
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Best thing
Very little work for good pay, not many calls in a day etc.
Worst thing
Terrible communication, management a joke, not enough training.
Teleperformance Call centre agent, December 2020
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Best thing
We are currently working from home
Worst thing
Everything else management mainly no care for staff
Teleperformance Call handler, July 2020
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Best thing
It’s easy once you’re in the swing of it.
Worst thing
The repetitive nature of it.
Teleperformance Customer service agent, June 2020
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Best thing
Atmosphere, friends, job role, hours.
Worst thing
Pay, managers,
Teleperformance Customer service representative, April 2020