Teleperformance

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Teleperformance is an outsourcing company. They provide debt collection, customer care and technical support services.

uk.www.teleperformance.com/en-us

Teleperformance job reviews

Showing 38 reviews

  • Best thing

    I have meet some great people who I have worked with.

    Worst thing

    Pay and lack of support from management

    1.2

    Teleperformance Customer service advisor, March 2024

  • Best thing

    Work from home
    Team cooperation
    Problem solving

    9.9

    Teleperformance Customer service advisor, February 2024

  • Best thing

    I can work part time

    Worst thing

    Can be stressful, breaks are short and pay isn’t great

    6.1

    Teleperformance Customer service advisor, January 2024

  • Best thing

    Nothing

    Worst thing

    No communication no organisation rude managers and just not good enough

    2.0

    Teleperformance Customer advisor, November 2023

  • Best thing

    Wfh

    Worst thing

    Everything else. Micro managed

    1.2

    Teleperformance Customer service advisor, October 2023

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  • Best thing

    Travelling

    Worst thing

    Been up skilled and not getting paid more. Constant switching between tasks, No communication with management

    4.5

    Teleperformance Customer advisor, August 2023

  • Best thing

    Solving problems

    Worst thing

    Sitting too long and rude customers

    6.6

    Teleperformance Customer advisor, June 2023

  • Best thing

    My training group mates

    Worst thing

    Lack of support within mental health and team leaders not checking their emails when important information has been sent to them. They are too quick to underpay or not pay at all for no reason but lack of communication on their end. Faulty computers and poor training. Rubbish pay and stupid breaks/lunch breaks. Don’t get me started on the no support when you are stressed out after being abused by customers or dealing with suicidal calls. If you are sick and end up quitting you have to pay them…. If you send sick notes in just know they will act like they didn’t get them and then pay you nothing as they say you was AWOL so it’s unpaid sick. There’s no real climb in career and they pay you what they feel to. If you do overtime don’t bother as you don’t get paid for it. Don’t listen to what they tell you this company is horrendous to be apart of and it’s ruined my health and mental state.

    2.3

    Teleperformance Customer advisor, April 2023

  • Best thing

    Working from home

    Worst thing

    Lack of communication with colleagues

    6.1

    Teleperformance Customer advisor, April 2023

  • Best thing

    Helping people

    Worst thing

    Not being paid enough to take abuse from claimants and not enough personal time

    6.0

    Teleperformance Customer advisor, March 2023

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  • Best thing

    Nothing

    Worst thing

    Constant anxiety from answering calls from rude customers

    1.7

    Teleperformance Customer service advisor, March 2023

  • Best thing

    Work from Home

    Worst thing

    The type of job

    8.7

    Teleperformance Customer service advisor, February 2023

  • Best thing

    Working from home.

    Worst thing

    Unpaid breaks

    9.1

    Teleperformance Customer service representative, February 2023

  • Best thing

    O er worked and under paid has never been more true than this place.

    The sellers tell companies we will do this n that, but have no experience of actually doing the job.

    Worst thing

    The KPIs, the statements

    3.0

    Teleperformance Call handler, February 2023

  • Worst thing

    The payroll department cannot do their job to save themselves!!

    4.7

    Teleperformance Call handler, January 2023

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  • Best thing

    Colleges

    Worst thing

    Treated like just a number :)

    3.2

    Teleperformance Customer advisor, January 2023

  • Best thing

    You work from home
    They are affiliated to Perks at Work

    Worst thing

    Treated poorly
    Management issues
    Lack of communication
    Kept under strict control and have no independence over work

    2.0

    Teleperformance Customer service advisor, December 2022

  • Best thing

    Work from home

    Worst thing

    The bullying culture

    1.6

    Teleperformance Customer service advisor, December 2022

  • Best thing

    Work for home, great staff, great system

    Worst thing

    Busy days haha

    8.2

    Teleperformance Customer advisor, October 2022

  • Best thing

    Good job, great for parents

    Worst thing

    Salary

    7.3

    Teleperformance Customer advisor, August 2022

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  • Best thing

    Training and management support

    Worst thing

    Unrealistic expectations and poor systems

    3.0

    Teleperformance Call centre agent, June 2022

  • Best thing

    My work friends

    Worst thing

    Massive workload

    7.8

    Teleperformance Team leader, May 2022

  • Worst thing

    Worst management ever. Will tell you off like you’re a school kid. No help. Think they’re gods gift to mankind

    2.3

    Teleperformance Call centre agent, April 2022

  • Best thing

    Loads of holiday easy to take, working from home super helpful

    Worst thing

    Not fair pay, loads of phone abuse, no support from managers, learn more of other employers than off training and not enough training for my department in teleperformance

    7.3

    Teleperformance Customer service assistant, February 2022

  • Best thing

    Working from home was okay until they gave us webcams that were controllable via remote link at any time by IT

    Worst thing

    Management do not listen to requests about systems, schedules or your own personal life. You are just a number here.

    1.5

    Teleperformance Customer service assistant, February 2022

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  • Best thing

    Work at Home

    Worst thing

    No social life

    7.8

    Teleperformance Customer service advisor, September 2021

  • Best thing

    Management and team.

    Worst thing

    Technical issues and stress.

    3.5

    Teleperformance Customer service, August 2021

  • Best thing

    most callers appreciate the help you give and that makes you feel appreciated and acknowledges that you are providing a great service

    Worst thing

    I can be put on another campaign with little notice, inadequate training and have to change my shifts ( days and hours )from between hours of 7am until 11pm. Also in some instances you are unable to help callers and this is frustrating.

    4.1

    Teleperformance Customer advisor, July 2021

  • Best thing

    Finishing time

    Worst thing

    Abusive customers and its allowed

    3.4

    Teleperformance Customer advisor, July 2021

  • Best thing

    The people you work with. There is a canteen you can buy food at.

    Worst thing

    The customers, team managers dont take mental health or stress seriously

    3.5

    Teleperformance Customer service advisor, June 2021

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  • Best thing

    Easy, mindless work. You do your hours, and then go home - never any forced overtime.

    Worst thing

    It's so boring, lack of training, and hard to swap shifts.

    3.5

    Teleperformance Customer service advisor, June 2021

  • Best thing

    Customers

    Worst thing

    Team leaders and other staff talk to you as though you are a computer, aggressive messages. Zero respect. Dehumanising experience with Teleperformance.

    2.0

    Teleperformance Customer service advisor, June 2021

  • Best thing

    Interaction

    Worst thing

    Picking up what others push around

    1.0

    Teleperformance Customer service advisor, June 2021

  • Best thing

    Secure employment

    Worst thing

    Psychological stress and verbally abusive customers

    2.6

    Teleperformance Call centre agent, May 2021

  • Best thing

    Very little work for good pay, not many calls in a day etc.

    Worst thing

    Terrible communication, management a joke, not enough training.

    2.7

    Teleperformance Call centre agent, December 2020

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  • Best thing

    We are currently working from home

    Worst thing

    Everything else management mainly no care for staff

    1.5

    Teleperformance Call handler, July 2020

  • Best thing

    It’s easy once you’re in the swing of it.

    Worst thing

    The repetitive nature of it.

    8.5

    Teleperformance Customer service agent, June 2020

  • Best thing

    Atmosphere, friends, job role, hours.

    Worst thing

    Pay, managers,

    5.5

    Teleperformance Customer service representative, April 2020