Teleperformance

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Teleperformance is an outsourcing company. They provide debt collection, customer care and technical support services.

uk.www.teleperformance.com/en-us

What's the average pay for a customer advisor at Teleperformance?

The average pay for a customer service advisor at Teleperformance is between £9.50 and £11.00 per hour.

The top paying employers for call and contact centre staff are Legal & General, Royal Mail and Barclays.

Last updated 18 March 2024

What is the Real Living Wage?

The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

Location Real Living Wage
London £13.15
Rest of the UK £12.00

What is the legal minimum wage?

The minimum wage is the legal minimum you must be paid per hour.

Age group Legal minimum wage
23 or older £10.42
21-22 £10.18
18-20 £7.49
Under 18 £5.28
Apprentices £5.28

How we know this

Based on data from 66 people who took the Breakroom Quiz between March 2023 and March 2024.

Who pays call and contact centre staff the most?

Jobs at Teleperformance

See more jobs at Teleperformance

What are call and contact centre staff saying about pay at Teleperformance?

  • Best thing

    I have meet some great people who I have worked with.

    Worst thing

    Pay and lack of support from management

    1.2

    Teleperformance Customer service advisor, March 2024

  • Best thing

    I can work part time

    Worst thing

    Can be stressful, breaks are short and pay isn’t great

    6.1

    Teleperformance Customer service advisor, January 2024

  • Best thing

    My training group mates

    Worst thing

    Lack of support within mental health and team leaders not checking their emails when important information has been sent to them. They are too quick to underpay or not pay at all for no reason but lack of communication on their end. Faulty computers and poor training. Rubbish pay and stupid breaks/lunch breaks. Don’t get me started on the no support when you are stressed out after being abused by customers or dealing with suicidal calls. If you are sick and end up quitting you have to pay them…. If you send sick notes in just know they will act like they didn’t get them and then pay you nothing as they say you was AWOL so it’s unpaid sick. There’s no real climb in career and they pay you what they feel to. If you do overtime don’t bother as you don’t get paid for it. Don’t listen to what they tell you this company is horrendous to be apart of and it’s ruined my health and mental state.

    2.3

    Teleperformance Customer advisor, April 2023

  • Best thing

    Loads of holiday easy to take, working from home super helpful

    Worst thing

    Not fair pay, loads of phone abuse, no support from managers, learn more of other employers than off training and not enough training for my department in teleperformance

    7.3

    Teleperformance Customer service assistant, February 2022

  • Best thing

    Very little work for good pay, not many calls in a day etc.

    Worst thing

    Terrible communication, management a joke, not enough training.

    2.7

    Teleperformance Call centre agent, December 2020

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