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Swissport
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DismissSwissport is an aviation services company. This includes de-icing and cleaning.
swissport.comBased on responses from 92 employees at Swissport.
Pay
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Only some people are paid a living wage
Do Swissport pay a living wage?
Some people are not paid a living wage.
How we know this
46% of people say they are paid below the Real Living Wage for where they live.Based on data from 37 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living. It is currently £9.90 per hour, and £11.05 per hour in London.
Find out more in our explainer about the Real Living Wage.
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Only some people are paid market rates
Do Swissport pay market rates?
Only some people are paid above average for their job.
How we know this
63% of people are paid below the average pay for the type of work they do.Based on data from 16 people who took the Breakroom Quiz between December 2019 and August 2022.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
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Most people don’t get paid breaks
Do workers at Swissport get paid breaks?
No. Most people don’t get paid breaks.
How we know this
90% of people say they don’t get paid breaks.Based on data from 42 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
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Most people don’t get sick pay
Do Swissport pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
79% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 42 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
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Some people do unpaid extra work
Do workers at Swissport do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
42% of people report that they do extra work that they don’t get paid for.Based on data from 43 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Bad
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Swissport?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 57% of people with changing schedules report getting one week notice or less.
- 26% of people with changing schedules report getting two weeks notice.
- 7% of people with changing schedules report getting three weeks notice.
- 11% of people with changing schedules report getting four weeks notice or more.
Based on data from 46 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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Most people don’t worry about their hours
Do workers at Swissport worry about hours?
Most people don’t worry about getting enough hours.
How we know this
89% of people report they don’t worry about getting enough hours.Based on data from 44 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
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Most people don’t get any choice of shifts
Do Swissport workers get to choose the shifts they work?
Most people don’t get enough choice over which shifts they work.
How we know this
78% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 46 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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Hard to change shifts
How easy is it for Swissport workers to change shifts?
Most people find it hard to change shifts.
How we know this
75% of people report that it’s hard to change shifts if they need to.Based on data from 36 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
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Can be hard to book holiday
How easy is it to book a holiday at Swissport?
Some people find it hard to book holiday.
How we know this
59% of people report it’s hard to book holidays.Based on data from 41 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
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Shifts can get changed at short notice
Do Swissport managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
57% of people say their manager changes their shifts at the last minute.Based on data from 44 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
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Some people find it hard to take sick leave
How easy is it to take sick leave at Swissport?
Some people find it hard to take sick leave.
How we know this
45% of people report that it’s hard to take time off if they are sick.Based on data from 38 people who took the Breakroom Quiz between October 2021 and August 2022.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
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Most parents say it’s bad
Is working at Swissport good if you’re a parent or carer?
Most parents and carer say this is a bad place to work.
How we know this
85% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 20 people who took the Breakroom Quiz between February 2020 and August 2022.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Only some people feel treated with respect
Do people at Swissport feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
51% of people say they’re not treated with respect by their managers.Based on data from 39 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
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Only some people get proper breaks
Do people at Swissport get proper breaks?
Some people don’t get proper breaks.
How we know this
61% of people report that they don’t get to take proper breaks.Based on data from 44 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
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Most people are stressed
Is it stressful to work at Swissport?
Most people feel stressed here.
How we know this
73% of people say they often feel stressed at work.Based on data from 44 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
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Most people enjoy their job
Do people at Swissport enjoy their jobs?
Most people enjoy their job.
How we know this
77% of people report they enjoy their job.Based on data from 39 people who took the Breakroom Quiz between September 2021 and August 2022.
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Only some people recommend their team
Do people at Swissport recommend working with their team?
Only some people recommend working with their team.
How we know this
60% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 47 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
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Only some people get enough training
Do people get enough training when they start at Swissport?
Some people did’t get enough training when they started.
How we know this
47% of people report they didn’t get enough training when they started working here.Based on data from 45 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
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Only some people get support to progress
Are people given support to progress at Swissport?
Only some people are given support to progress here.
How we know this
In the last year, 59% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 39 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
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Head office doesn’t understand what’s happening
Do people think Swissport head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
95% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 42 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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Most people don’t feel well informed by head office
Do workers feel well informed about how Swissport is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
77% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 44 people who took the Breakroom Quiz between September 2021 and August 2022.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
How Swissport ranks
Swissport ranks 120th to work for out of logistics providers.
- 119 DX
- 120 Swissport
- 121 Smiths News
Rankings are based on Breakroom ratings for employers with 5 or more quiz responses, accurate as of 18 August 2022.
Pay ranges at Swissport
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£8.79–10.34 per hour
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Pay not available
Swissport job reviews
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Best thing
Wonderful coworkers and work can feel rewarding short term
Worst thing
There is a disconnect between Management and the airport team. No rewards or acknowledgement for achievements and improvements
Swissport Employee, May 2022
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Best thing
Friendly colleagues
Lots of down timeWorst thing
-Underpaid and over worked
-Being abused and shouted at by customers daily
-Most senior staff haven't got a clue what they are doing
-Hard to reach targets
-No sick pay, weekend pay for bank holidaySwissport Employee, February 2022
Handy to know
What contracts are people on?
Based on 41 Swissport employees
How are people paid?
By the hour
94%
of people report they get paid by the hour.
Based on 47 Swissport employees
How much notice do people get of their shifts?
Based on 46 Swissport employees