Superdrug

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Superdrug is a retailer. They sell health and beauty products.

superdrug.com

Superdrug job reviews

Showing 137 reviews

  • Best thing

    staff are great and customers are usually calm

    Worst thing

    we must meet high targets and get told off if these are not met

    6.7

    Superdrug Sales assistant, April 2022

  • Best thing

    The other people I work with are great

    Worst thing

    The managers are all nasty and don’t understand how stressed they make us feel

    1.3

    Superdrug Sales advisor, March 2022

  • Best thing

    The colleagues

    Worst thing

    Pressure of upselling of phone cards and starbuys, beauty cards

    5.5

    Superdrug Sales assistant, March 2022

  • Best thing

    Staff discount

    Worst thing

    Managers lie to you about everything, dont get to take full or paid breaks, long days, customers are rude, no support when customers complain or abuse you, pay is minimum wage, not living wage

    1.2

    Superdrug Team leader, February 2022

  • Best thing

    People I work with, discount

    Worst thing

    Workload, stress and pressure to have the store perform

    8.2

    Superdrug Store manager, February 2022

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  • Best thing

    The staff

    Worst thing

    Having to put up with customers

    2.8

    Superdrug Team leader, February 2022

  • Best thing

    The discount

    Worst thing

    Constant customer complaints about things I can’t control.

    4.9

    Superdrug Sales advisor, February 2022

  • Best thing

    The team, the friendships you make, discount

    Worst thing

    Starbuys

    8.6

    Superdrug Sales advisor, February 2022

  • Best thing

    Discount

    Worst thing

    Strike rate having to try sell people sims in a health and beauty shop
    Forcing cards upon people
    Stressful
    Being left on the till for endless hours

    4.2

    Superdrug Employee, February 2022

  • Best thing

    The team I work with. And the discount.

    Worst thing

    Don’t really get to choose your hours. Usually only give you 4 hour shifts because over 4 hours they have to pay for breaks otherwise. I could be doing the same hours in 2 days instead of them being spread over 4 but they refuse to give me 8 hour shifts as standard and only will if you take up extra hours on top of. Mangers aren’t always the most understanding. Always understaffed. Generally only hire students because they can pay us less. We have to sell certain things on the tills and it’s pressured onto us and is monitored which is very stressful. Extremely difficult to transfer stores as a student because they don’t want to loose you because they’re so understaffed.

    3.2

    Superdrug Employee, February 2022

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  • Best thing

    People you work with
    Staff discount

    Worst thing

    So much pressure from management to get a strike rate under 5 which is sometimes impossible when no one wants to buy ‘star buys’.
    Management treating everyone differently which is unfair.
    Being on till standing for a whole 5-6 hour shift.
    Rude customers.
    Rudeness and talking behind your back from management to people on the same level as you.
    Very stressful.

    3.5

    Superdrug Sales advisor, February 2022

  • Best thing

    Meeting new poeple

    Worst thing

    Insane levels of stress
    Staff turnover 15 in last 6months
    Constant pressure and targets workload

    1.2

    Superdrug Sales advisor, February 2022

  • Best thing

    My store manager and team

    Worst thing

    Higher up managing. Unrealistic expectations with understaffed stores. Toxic mentality with stores almost harrassed into meeting targets. Higher up management refusing to solve issues brought up by stores. Lack of positive reinforcement, a visit is always somewhat negative no matter what you do.

    3.4

    Superdrug Team leader, February 2022

  • Best thing

    My coworkers.

    Worst thing

    The disconnect between those of us in our role vs. the people higher up, even just managers within our store.

    Firstly, when we pick online orders, the names and locations of items on our scanners rarely ever match up to their actual names or locations. In bigger stores this is a huge learning curb for new people, and even people who have been there for a while struggle as with each update the names and locations get more unhelpful. Nothing is being done about this.

    We're encouraged to pick the most orders out of any store in our region with no incentive to do so other than a pizza from the boss, and getting berated when we don't perform. We aren't allowed to sit down at all other than our breaks, not even when sorting out orders. It's not unusual for us to do 10,000+ steps a day, squatting down and climbing rackings and ladders, pushing very heavy dollies full of products and tote bags full of orders around. Back pain and knee pain is rife. Everyone has a caffeine addiction, a lot of people take heavy duty pain killers to deal with the pain.

    We're also timed individually. 18 hours an order is the minimum we're meant to pick, while also simultaneously helping customers who don't know we're on a timer.

    Orders are then stored in the back, in the same baskets customers use on the shop floor before they're packed, stacked on top of one another in a cluster. They crowd the already too small and claustrophobic space at the back. There's no space to dispatch half the time. Tensions rise because of this, mostly managers snapping at pickers.

    Picking orders is prioritised over packing items in time, so by the end of the day we're rushing to get everything finished on time, and I mean RUSHING. Sometimes there's a lot left over and a single team leader is left to pack everything then dispatch it, alone, after everyone else leaves. Or people can volunteer to stay a bit later to help, unpaid. This is due to mismanagement.

    3.9

    Superdrug Sales assistant, February 2022

  • Best thing

    The workers, great community

    Worst thing

    The strike rate system, its very stressful at times

    5.5

    Superdrug Retail assistant, February 2022

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  • Best thing

    All the lovely girls and boys I get to work with

    Worst thing

    The managers arnt understanding and treat us like numbers

    1.8

    Superdrug Sales advisor, January 2022

  • Best thing

    Discount
    Actual job is easy
    I like helping customers

    Worst thing

    Mostly horrible colleagues
    Stupid targets(star buys)
    Rude customers
    Pressure from managers and area managers

    5.1

    Superdrug Sales advisor, December 2021

  • Best thing

    Great team, nice discounts

    Worst thing

    Varied hours that can be cut down without notice, customers, unreasonable targets

    3.7

    Superdrug Team leader, December 2021

  • Best thing

    My colleagues where nice

    Worst thing

    The managers where bully’s, they would forget to pay me sometimes, they would change schedules at the last minute and not tell you then shout at you for not knowing. I had to take out a grievance they where so bad.

    1.0

    Superdrug Retail assistant, December 2021

  • Best thing

    Some of the coworkers can be supportive and customers can be super sweet

    Worst thing

    Managers sometimes don’t understand we can’t be in 17 places at once and don’t give us positive reinforcement when we reach the very high set targets given to us every day

    1.1

    Superdrug Sales advisor, December 2021

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  • Best thing

    The people ive made friends with
    The discount

    Worst thing

    Star buys and strike rates
    Manager changes shifts without asking
    Only 15 min break for 6 hrs
    Dont get paid enough

    2.7

    Superdrug Sales advisor, December 2021

  • Best thing

    Not too long hours

    Worst thing

    Pressure

    7.8

    Superdrug Employee, December 2021

  • Best thing

    The team I work with are the best and always try and make the best out a bad situation

    Worst thing

    Management
    The disrespect of staff
    Stress of sales targets
    Expectations of staff
    Always having to stay late unpaid (my manager once refused to sign me out over half an hour after my shift ended)
    I made clear I was struggling nothing was done
    My manager refused to put me to my contract hours during exam time
    The effects on mental health
    Getting a disciplinary for not handing out enough baskets
    Being over running with tasks
    Constantly told you’re not doing enough
    My manager having me in tears and being told to go on to the shopfloor because there wasn’t time to be upset
    Being told my team had no respect for me
    Expected to have the same confidence as people who having being doing the job longer than I’ve been alive
    Holidays messed up last minute
    Leaving every shift feeling disappointed and gutted
    No support

    1.1

    Superdrug Team leader, December 2021

  • Worst thing

    Being unable to take proper breaks because a manager is needed at the tills

    2.6

    Superdrug Team leader, December 2021

  • Best thing

    The discounts and paid breaks. Talking on the headsets whenever.

    Worst thing

    Verbally abusing you if your strike rate is not under 5.

    8.9

    Superdrug Sales advisor, December 2021

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  • Best thing

    Quite easy work

    Worst thing

    Star buys and registering cards is quite stressful as there is pressure from management

    2.3

    Superdrug Sales assistant, December 2021

  • Best thing

    The discount and the weekend girls that work with me

    Worst thing

    The managers are rude and disrespectfull

    1.2

    Superdrug Sales assistant, December 2021

  • Best thing

    The team are absolutely the best people I've ever worked with and of course love the discount

    Worst thing

    Annoying customers and short breaks

    7.8

    Superdrug Sales advisor, November 2021

  • Best thing

    The team I work with

    Worst thing

    The amount of work to the hrs given

    8.0

    Superdrug Sales assistant, October 2021

  • Best thing

    The team.

    Worst thing

    Customers, lack of communication, lots of hours due to short staffing across the company.

    4.2

    Superdrug Team leader, October 2021

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  • Best thing

    The staff and management

    Worst thing

    Constantly standing

    7.6

    Superdrug Sales assistant, September 2021

  • Best thing

    Helping customers and offering advice

    Worst thing

    The pay does not match the workload or skill required to succeed.

    5.5

    Superdrug Assistant manager, September 2021

  • Best thing

    Benefits, every store has lovely employees

    Worst thing

    Customers, management can favour people,

    2.8

    Superdrug Team leader, September 2021

  • Best thing

    Working with the public

    Worst thing

    Don't get the appreciation I deserve for what I do

    4.2

    Superdrug Sales advisor, August 2021

  • Best thing

    The staff are great

    Worst thing

    Being left on tills all day

    7.0

    Superdrug Sales assistant, August 2021

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  • Best thing

    People I work with

    Worst thing

    Long unpaid hours which are difficult to get back as liue

    4.7

    Superdrug Store manager, July 2021

  • Best thing

    Meeting regular customers

    Worst thing

    Overworked can be stressful

    9.0

    Superdrug Employee, July 2021

  • Best thing

    Fellow colleagues

    Worst thing

    Trying to sell promotional items to customers is so hard cos 9 out of 10 are not interested in them

    6.4

    Superdrug Sales advisor, July 2021

  • Best thing

    The company is really good to work for.

    Worst thing

    The extra hours worked without pay.
    The constant feeling of trying to catch up on the work load

    3.0

    Superdrug Assistant manager, July 2021

  • Best thing

    Good team

    Worst thing

    Unfair work and behave

    9.2

    Superdrug Customer advisor, July 2021

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  • Best thing

    Friendly colleagues, and great discount on stuff in store.

    Worst thing

    Inconsistent hours from week to week

    7.0

    Superdrug Sales assistant, July 2021

  • Best thing

    The people I work with

    Worst thing

    The constant stealing from customers and verbal abuse this is only because of the area where the shop is located

    6.8

    Superdrug Team leader, June 2021

  • Best thing

    Chance to meet new people, active workplace

    Worst thing

    Extra long hours what aren't paid, break time of 30 min even you worked 11 hours

    3.5

    Superdrug Assistant manager, June 2021

  • Best thing

    Staff discount, make good friends with other colleagues.

    Worst thing

    Management shout at staff a lot, very stressful, frequently understaffed

    1.8

    Superdrug Sales assistant, June 2021

  • Best thing

    contract and job security as I am a foreigner in UK

    Worst thing

    management watch staff on CCTV, illegal access to remotely control of FLT fleet and manipulation against employees

    9.0

    Superdrug Forklift driver, June 2021

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  • Best thing

    the other sales advisors and some team leaders good for making friends

    Worst thing

    management and customers treat you like dirt

    1.7

    Superdrug Sales advisor, May 2021

  • Best thing

    Team
    Job
    Wage

    Worst thing

    New daily/weekly targets.. Too high for anyone to meet.
    Hours cutbacks and more work to do and questions on why enough work isn't being done - cut back on hours so we don't have the staffing to do what's req.

    9.7

    Superdrug Manager, May 2021

  • Best thing

    discount

    Worst thing

    Hours get cut often

    7.5

    Superdrug Pharmacy dispenser, April 2021

  • Best thing

    The team that I get to work with in the shop.

    Worst thing

    Higher up management that don’t work in the shop and then setting unrealistic targets

    6.0

    Superdrug Team leader, April 2021

  • Best thing

    The people

    Worst thing

    Headoffice constantly being negative even though we work really hard and go above and beyond often.

    4.2

    Superdrug Sales advisor, April 2021