Starcare
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starcare.org.ukAbout jobs at Starcare
Pay
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Bad
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Most people don’t get sick pay
Do Starcare pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 10 people who took the Breakroom Quiz between September 2020 and December 2022.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Bad
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Most people do unpaid extra work
Do workers at Starcare do extra work that they don't get paid for?
Yes. Lots of people do unpaid extra work.
How we know this
70% of people report that they do extra work that they don’t get paid for.Based on data from 10 people who took the Breakroom Quiz between September 2020 and December 2022.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Bad
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Starcare?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 80% of people with changing schedules report getting one week notice or less.
- 10% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 10% of people with changing schedules report getting four weeks notice or more.
Based on data from 10 people who took the Breakroom Quiz between September 2020 and December 2022.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do workers at Starcare worry about hours?
Some people worry about getting enough hours.
How we know this
50% of people report they worry about getting enough hours.Based on data from 10 people who took the Breakroom Quiz between September 2020 and December 2022.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Bad
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Shifts get changed at short notice
Do Starcare managers change shifts at short notice?
Most managers change people’s shifts at short notice.
How we know this
90% of people say their manager changes their shifts at the last minute.Based on data from 10 people who took the Breakroom Quiz between September 2020 and December 2022.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Workplace
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Bad
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Most people don’t get proper breaks
Do people at Starcare get proper breaks?
Most people don’t get proper breaks.
How we know this
90% of people report that they don’t get to take proper breaks.Based on data from 10 people who took the Breakroom Quiz between September 2020 and December 2022.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Bad
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Most people don’t recommend their team
Do people at Starcare recommend working with their team?
Not many people recommend working with their team.
How we know this
70% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 10 people who took the Breakroom Quiz between September 2020 and December 2022.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Bad
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Head office doesn’t understand what’s happening
Do people think Starcare head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 10 people who took the Breakroom Quiz between September 2020 and December 2022.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Bad
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Most people don’t feel well informed by head office
Do workers feel well informed about how Starcare is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
90% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 10 people who took the Breakroom Quiz between September 2020 and December 2022.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
Starcare job reviews
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Best thing
Clients and staff
Worst thing
Rushing about and no holidays
Starcare Support worker, February 2021
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Best thing
Going out doing the care
Worst thing
Impossible rotas
Starcare Support Worker, October 2020
Handy to know
What contracts are people on?
Based on 10 Starcare employees
How are people paid?
Based on 10 Starcare employees
How much notice do people get of their shifts?
Based on 10 Starcare employees