5.3

Smiggle

What it’s like working at Smiggle

6 people shared what they think about working at Smiggle…

Join Breakroom and get the inside scoop.

Join Breakroom
Bad
  • Head office doesn’t understand the frontline

    Do people think Smiggle head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 5 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People are paid below market rates

    Does Smiggle pay market rates?

    People are not paid market rates

    How we know this

    100% of people are paid below the typical pay for the type of work they do

    Based on information from 6 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Smiggle?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 40% report getting one week notice or less
    • 20% report getting two weeks notice
    • 20% report getting three weeks notice
    • 20% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 5 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Uninformed about head office

    Do workers feel well informed about how Smiggle is doing?

    People don’t feel well informed about how the company is doing

    How we know this

    83% of people feel that they aren’t kept well informed about how the company is doing as a whole

    Based on information from 6 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Not great
  • People feel stressed

    Is it stressful to work at Smiggle?

    Most people feel stressed here

    How we know this

    67% of people say they often feel stressed at work

    Based on information from 6 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People are not paid enough to live on

    Does Smiggle pay enough to live on?

    Most people are not paid enough to live on

    How we know this

    67% of people say they are paid below the Real Living Wage for where they live

    Based on information from 6 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People do unpaid extra work

    Do workers at Smiggle do extra work that they don't get paid for?

    Sometimes. Most people do unpaid extra work

    How we know this

    60% of people report that they do extra work that they don’t get paid for

    Based on information from 5 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Good
  • Good choice of shifts

    Do Smiggle workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    60% report that their manager gives them enough choice over which shifts they work

    Based on information from 5 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Enough training

    Do people get enough training when they start at Smiggle?

    Most people get enough training when they start

    How we know this

    60% of people report they got enough training when they started working here

    Based on information from 5 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are people given support to progress at Smiggle?

    Most people are given support to progress here

    How we know this

    In the last year, 50% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 6 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People recommend their team

    Do people at Smiggle recommend working with their team?

    Most people recommend working with their team

    How we know this

    50% of people report that they would recommend working with their immediate team to a friend

    Based on information from 6 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

Excellent
  • No short notice shift changes

    Do Smiggle managers change shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    80% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 5 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid minimum wage

    Yes. People are paid above the minimum wage

    How we know this

    100% of people say they are paid at or above the legal minimum wage

    Based on information from 6 job reviews

  • Managers are respectful

    Do people at Smiggle feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    80% of people say they’re treated with respect by their managers

    Based on information from 5 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Ask someone at Smiggle

  1. Ask your question
  2. We‘ll send it to real people who work at Smiggle
  3. You’ll get an email when someone answers

Thinking of working at Smiggle?

Join Breakroom to unlock insights about Smiggle and thousands of other employers.

Join Breakroom

How Smiggle ranks

Smiggle ranks joint 94th to work for in retail employers

  1. 94= Dunelm
    5.3
  2. 94= Smiggle
    5.3
  3. 94= The Works
    5.3

Smiggle job reviews

  • Best thing

    Friendships

    Worst thing

    Base hours not enough to cover the whole store

    4.0

    Employee, October 2020

  • Best thing

    the people I work with are amazing and we all get along really well

    Worst thing

    because the store is catered to children and the store is quite small when its busy it can get quite hectic

    9.2

    Employee, February 2021

About

Smiggle is a stationery shop chain.

smiggle.co.uk/shop/en/smiggleuk

Handy to know

How much notice do people get of their shifts?

40% report getting one week notice or less
20% report getting two weeks notice
20% report getting three weeks notice
20% report getting four weeks notice or more

Based on 5 employees

How are people paid?

67%
by the hour
33%
an annual salary

Based on 6 employees

Thinking of working at Smiggle?

Join Breakroom to unlock insights about Smiggle and thousands of other employers.

Join Breakroom