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Sitel is an outsourcing company. They provide sales, customer care and technical support services for other businesses.

Do Sitel pay breaks?

No. Most people don’t get paid breaks at Sitel.

Call Centres who pay breaks include Hastings Direct, Yorkshire Water and Tesco Bank.

Last updated 24 January 2024

How we know this

Based on data from 41 people who took the Breakroom Quiz between January 2023 and January 2024.

93% of people say they don’t get paid breaks.

Why this matters

A good job should have paid breaks.

You should be paid for all your time at work, whether you’re on a break or not.

Which call centres pay breaks?

Jobs at Sitel

See more jobs at Sitel

Jobs where breaks are paid

What people are saying about sick pay at Sitel

  • Best thing


    Worst thing

    Call after call without breaks


    Sitel Customer service advisor, August 2023

  • Best thing

    Holiday is relatively easy to book and working from home saves me some money.

    Worst thing

    Constantly monitored, timed toilet breaks. 11 hour shifts. Extremely boring, demeaning and demoralising.


    Sitel Customer service, December 2021

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