Shangri-La Group
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DismissThe Shangri-La Group operates luxury hotels found across the world. This includes the Shangri-La hotel in The Shard, London.
shangri-la.comAbout jobs at the Shangri-La Group
Pay
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Only some people are paid a living wage
Do the Shangri-La Group pay a living wage?
Some people are not paid a living wage.
How we know this
36% of people say they are paid below the Real Living Wage for where they live.Based on data from 11 people who took the Breakroom Quiz between June 2023 and October 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people don’t do unpaid extra work
Do workers at the Shangri-La Group do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
70% of people report that they don’t do extra unpaid work.Based on data from 10 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at the Shangri-La Group?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 73% of people with changing schedules report getting one week notice or less.
- 27% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 11 people who took the Breakroom Quiz between June 2023 and October 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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Can be hard to book holiday
How easy is it to book a holiday at the Shangri-La Group?
Some people find it hard to book holiday.
How we know this
36% of people report it’s hard to book holidays.Based on data from 11 people who took the Breakroom Quiz between June 2023 and October 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do the Shangri-La Group managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
70% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 10 people who took the Breakroom Quiz between June 2023 and October 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at the Shangri-La Group?
Some people find it hard to take sick leave.
How we know this
36% of people report that it’s hard to take time off if they are sick.Based on data from 11 people who took the Breakroom Quiz between September 2022 and June 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people get proper breaks
Do people at the Shangri-La Group get proper breaks?
Some people don’t get proper breaks.
How we know this
50% of people report that they don’t get to take proper breaks.Based on data from 10 people who took the Breakroom Quiz between June 2023 and October 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at the Shangri-La Group?
Most people feel stressed here.
How we know this
90% of people say they often feel stressed at work.Based on data from 10 people who took the Breakroom Quiz between June 2023 and October 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at the Shangri-La Group enjoy their jobs?
Most people enjoy their job.
How we know this
73% of people report they enjoy their job.Based on data from 11 people who took the Breakroom Quiz between September 2022 and August 2024.
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Only some people recommend their team
Do people at the Shangri-La Group recommend working with their team?
Only some people recommend working with their team.
How we know this
55% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 11 people who took the Breakroom Quiz between June 2023 and October 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
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Only some people get enough training
Do people get enough training when they start at the Shangri-La Group?
Some people did’t get enough training when they started.
How we know this
40% of people report they didn’t get enough training when they started working here.Based on data from 10 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
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Most people feel well informed by head office
Do workers feel well informed about how the Shangri-La Group is doing?
Most people feel well informed about how the company is doing.
How we know this
90% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 10 people who took the Breakroom Quiz between June 2023 and October 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
Handy to know
Based on 11 Shangri-La Group employees
How much notice do people get of their shifts?
Based on 11 Shangri-La Group employees