Serco job reviews

Showing 47 reviews

• Best thing

  Pride in what I do

  Worst thing

  Long hours

  8.4

  Serco Employee, December 2022

• Best thing

  The people I work with day to day

  Worst thing

  Not being able to unchange my rota at all wince they changed it again and again

  1.3

  Serco Employee, December 2022

• Best thing

  The time off

  Worst thing

  Being away from family for so long

  8.0

  Serco Chef, November 2022

• Best thing

  I really enjoy my job. Every day is different

  Worst thing

  No benefits. Poorly paid. Unsafe. Get sacked if you're off sick too much. No home life. Pressured to work extra hours

  2.3

  Serco Employee, November 2022

• Best thing

  Other people who I work with

  Worst thing

  The lack of communication from managers

  4.1

  Serco Lifeguard, November 2022

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• Best thing

  The best things about the job is the character development and the experience you get

  Worst thing

  Everything. The job is unsafe, they're understaffed all the time. You are treated as just a number rather than a person. Serco is the definition of "overworked and underpaid"

  1.1

  Serco Employee, October 2022

• Best thing

  Keeping away from courts

  Worst thing

  Finishing time is not so great

  2.8

  Serco Prison officer, October 2022

• Best thing

  The people I work with

  Worst thing

  Senior management

  3.5

  Serco Employee, October 2022

• Best thing

  I enjoy my job, I don't like how SERCO try to manage it

  Worst thing

  SERCO interference

  5.5

  Serco Employee, September 2022

• Best thing

  Having offline time approved so you can get a break away from the hectic stress of phones. But it rarely is approved.

  Worst thing

  How you get treated from both: Employees in higher positions and claimants on the phone.
  How strict they are with you needing short breaks away from the phones.
  The lack of respect they have for us in our job title and how badly is can mentally effect you.

  1.8

  Serco Customer advisor, September 2022

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• Best thing

  Good people, good managers

  Worst thing

  Draining

  8.8

  Serco Customer advisor, August 2022

• Best thing

  No two days the same

  Worst thing

  Shift work, boredom

  5.0

  Serco Security officer, August 2022

• Best thing

  Decent pay

  Worst thing

  Not full time hours

  8.6

  Serco Catering assistant, August 2022

• Best thing

  Good standard of training provided

  Worst thing

  Poor communication, poor operational coordination, lack of overall care for safety of workforce

  4.6

  Serco Prisoner custody officer, July 2022

• Best thing

  People I work with

  Worst thing

  Porr mangment and don't know how to do the job

  5.0

  Serco HGV driver, June 2022

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• Best thing

  I love the patients on my ward and the NHS staff I wish we had never been privatized

  Worst thing

  The amount of paper work every thing is closely scrutinized and you will receive a written warning if you make a mistake

  8.0

  Serco Employee, May 2022

• Best thing

  Very relaxed

  Worst thing

  Lack of training despite working in high-risk areas (covid wards, ICU, NICU, etc.) Hard to understand what is expected of me and what possible risks there are

  6.4

  Serco Domestic cleaner, March 2022

• Best thing

  Shift pattern means we get a week off every other week
  Respected by managers

  Worst thing

  Lack of communication between shifts and office politics

  4.5

  Serco Employee, February 2022

• Best thing

  Out in the fresh air not bothered by management too often

  Worst thing

  Cliquey crews if your face doesn't fit you are not in the crew

  3.0

  Serco Refuse collector, February 2022

• Best thing

  The role provides a good quality of training and takes care of its new recruits by covering expenses, such as travel costs and accommodation during the training period.

  Worst thing

  After passing training there is little support or care from the company. They do not replace uniform that is damaged even in exceptional circumstances, and they often fail to provide you with necessary equipment. Staff members and management can be very 'clicky', quick to point out errors but less keen to teach you the correct way, and they encourage a highly negative atmosphere between staff members. This often culminates in rumours and inappropriate comments made behind the backs of other staff members.

  3.0

  Serco Prisoner custody officer, February 2022

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• Best thing

  Remote work..no travel.costs. variety

  Worst thing

  Hard to move Rota. Take time off.for health appts.. no support.. we give and they take

  1.6

  Serco Call centre agent, January 2022

• Best thing

  Weekly pay

  Worst thing

  Treatment to employees

  2.0

  Serco Call centre agent, January 2022

• Best thing

  Friendly Staff

  Worst thing

  Stressful, expected to work long hours in high risk environment

  2.8

  Serco Cleaner, December 2021

• Best thing

  The people I work with and the ward I work on

  Worst thing

  The time I have to work as its 3 - 8.30

  9.8

  Serco Employee, November 2021

• Best thing

  It’s fairly secure through covid

  Worst thing

  Out of touch management, stress, have to get in early or there’s not enough time to do the job required, low pay, very cliquey, not respected and feel like a small pixel in a big picture.......

  4.5

  Serco Employee, August 2021

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• Best thing

  You learn about people, and you can see actually what's happening in the world

  Worst thing

  Not given you safety,like they say on the paperwork

  8.2

  Serco Employee, July 2021

• Best thing

  Meeting new people(patients) cheering them up and having a clean ward

  Worst thing

  Working with masks on in the heat we are having just now. Cleaning a full ward on my own when we are short staffed.

  8.6

  Serco Domestic, July 2021

• Best thing

  Keeping on my
  Walk

  Worst thing

  Not getting enuff day

  1.5

  Serco Employee, June 2021

• Best thing

  The people that I work with and no two days are the same.

  Worst thing

  Lack of communication from management

  1.6

  Serco Employee, June 2021

• Best thing

  Great place and company to work for

  Worst thing

  None

  10

  Serco Domestic assistant, May 2021

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• Best thing

  We get paid

  Worst thing

  Management don’t care about staff

  2.6

  Serco Facilities, March 2021

• Best thing

  Steady income

  Worst thing

  To many too list

  2.8

  Serco Refuse collector, March 2021

• Best thing

  no commute

  Worst thing

  No exercise, stuck at pc all day

  9.8

  Serco Employee, March 2021

• Best thing

  Fits my life style suits me

  Worst thing

  If short staffed

  9.7

  Serco Duty manager, March 2021

• Best thing

  My work colleagues.

  Worst thing

  Equality, favouritism not being listened to, management disregard for staff

  1.3

  Serco Prison officer, March 2021

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• Best thing

  I'm allowed to manage my own schedule

  Worst thing

  Taken for granted and lack of support when I ask for help

  4.9

  Serco Van driver, February 2021

• Best thing

  My workmates in my department

  Worst thing

  Being treated as third class

  2.1

  Serco Porter, February 2021

• Best thing

  My team and manager are amazing

  Worst thing

  Short breaks

  8.6

  Serco Agent, February 2021

• Best thing

  The team I work with

  Worst thing

  The shifts not knowing what time you finish

  2.0

  Serco Prisoner custody officer, February 2021

• Best thing

  Raport and support with colleagues

  Worst thing

  Long shifts

  1.1

  Serco Prison officer, January 2021

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• Best thing

  The people I work with

  Worst thing

  Management

  7.3

  Serco Administrator, January 2021

• Best thing

  The people I work with

  Worst thing

  Higher management

  3.7

  Serco Prisoner custody officer, January 2021

• Best thing

  You get into your dustcart and get out of the yard and wont often hear from management unless you've made a mistake and once you settle with a crew its like an extension to your family we all look out for each other

  Worst thing

  Corruption in management
  Managers working with severe criminal records
  Unwilling to help you when you need it
  Management making decisions without consulting the crews who do the job every day and wont accept when it wont work

  3.7

  Serco Refuse collector, November 2020

• Best thing

  Who I work with

  Worst thing

  Unsociable shift patterns, long hours, no over time

  1.3

  Serco Prisoner custody officer, September 2020

• Best thing

  Secure job

  Worst thing

  Uncertainty for the futer of the business.
  Things change too often.
  No respect from higher management

  6.0

  Serco Detainee custody officer, August 2020

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• Best thing

  Know your work pattern

  Worst thing

  Work load and unreasonable job requested

  2.6

  Serco Street cleansing, July 2020

• Best thing

  Teaching swimming

  Worst thing

  Lack of enthusiasm from other employees

  4.2

  Serco Swimming teacher, July 2020