Serco
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DismissSerco is an outsourcing company. They provide services for defence, healthcare and transport industries.
serco.comSerco job reviews
Showing 47 reviews
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Best thing
Pride in what I do
Worst thing
Long hours
Serco Employee, December 2022
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Best thing
The people I work with day to day
Worst thing
Not being able to unchange my rota at all wince they changed it again and again
Serco Employee, December 2022
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Best thing
The time off
Worst thing
Being away from family for so long
Serco Chef, November 2022
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Best thing
I really enjoy my job. Every day is different
Worst thing
No benefits. Poorly paid. Unsafe. Get sacked if you're off sick too much. No home life. Pressured to work extra hours
Serco Employee, November 2022
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Best thing
Other people who I work with
Worst thing
The lack of communication from managers
Serco Lifeguard, November 2022
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Best thing
The best things about the job is the character development and the experience you get
Worst thing
Everything. The job is unsafe, they're understaffed all the time. You are treated as just a number rather than a person. Serco is the definition of "overworked and underpaid"
Serco Employee, October 2022
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Best thing
Keeping away from courts
Worst thing
Finishing time is not so great
Serco Prison officer, October 2022
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Best thing
The people I work with
Worst thing
Senior management
Serco Employee, October 2022
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Best thing
I enjoy my job, I don't like how SERCO try to manage it
Worst thing
SERCO interference
Serco Employee, September 2022
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Best thing
Having offline time approved so you can get a break away from the hectic stress of phones. But it rarely is approved.
Worst thing
How you get treated from both: Employees in higher positions and claimants on the phone.
How strict they are with you needing short breaks away from the phones.
The lack of respect they have for us in our job title and how badly is can mentally effect you.Serco Customer advisor, September 2022
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Best thing
Good people, good managers
Worst thing
Draining
Serco Customer advisor, August 2022
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Best thing
No two days the same
Worst thing
Shift work, boredom
Serco Security officer, August 2022
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Best thing
Decent pay
Worst thing
Not full time hours
Serco Catering assistant, August 2022
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Best thing
Good standard of training provided
Worst thing
Poor communication, poor operational coordination, lack of overall care for safety of workforce
Serco Prisoner custody officer, July 2022
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Best thing
People I work with
Worst thing
Porr mangment and don't know how to do the job
Serco HGV driver, June 2022
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Best thing
I love the patients on my ward and the NHS staff I wish we had never been privatized
Worst thing
The amount of paper work every thing is closely scrutinized and you will receive a written warning if you make a mistake
Serco Employee, May 2022
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Best thing
Very relaxed
Worst thing
Lack of training despite working in high-risk areas (covid wards, ICU, NICU, etc.) Hard to understand what is expected of me and what possible risks there are
Serco Domestic cleaner, March 2022
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Best thing
Shift pattern means we get a week off every other week
Respected by managersWorst thing
Lack of communication between shifts and office politics
Serco Employee, February 2022
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Best thing
Out in the fresh air not bothered by management too often
Worst thing
Cliquey crews if your face doesn't fit you are not in the crew
Serco Refuse collector, February 2022
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Best thing
The role provides a good quality of training and takes care of its new recruits by covering expenses, such as travel costs and accommodation during the training period.
Worst thing
After passing training there is little support or care from the company. They do not replace uniform that is damaged even in exceptional circumstances, and they often fail to provide you with necessary equipment. Staff members and management can be very 'clicky', quick to point out errors but less keen to teach you the correct way, and they encourage a highly negative atmosphere between staff members. This often culminates in rumours and inappropriate comments made behind the backs of other staff members.
Serco Prisoner custody officer, February 2022
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Best thing
Remote work..no travel.costs. variety
Worst thing
Hard to move Rota. Take time off.for health appts.. no support.. we give and they take
Serco Call centre agent, January 2022
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Best thing
Weekly pay
Worst thing
Treatment to employees
Serco Call centre agent, January 2022
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Best thing
Friendly Staff
Worst thing
Stressful, expected to work long hours in high risk environment
Serco Cleaner, December 2021
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Best thing
The people I work with and the ward I work on
Worst thing
The time I have to work as its 3 - 8.30
Serco Employee, November 2021
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Best thing
It’s fairly secure through covid
Worst thing
Out of touch management, stress, have to get in early or there’s not enough time to do the job required, low pay, very cliquey, not respected and feel like a small pixel in a big picture.......
Serco Employee, August 2021
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Best thing
You learn about people, and you can see actually what's happening in the world
Worst thing
Not given you safety,like they say on the paperwork
Serco Employee, July 2021
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Best thing
Meeting new people(patients) cheering them up and having a clean ward
Worst thing
Working with masks on in the heat we are having just now. Cleaning a full ward on my own when we are short staffed.
Serco Domestic, July 2021
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Best thing
Keeping on my
WalkWorst thing
Not getting enuff day
Serco Employee, June 2021
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Best thing
The people that I work with and no two days are the same.
Worst thing
Lack of communication from management
Serco Employee, June 2021
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Best thing
Great place and company to work for
Worst thing
None
Serco Domestic assistant, May 2021
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Best thing
We get paid
Worst thing
Management don’t care about staff
Serco Facilities, March 2021
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Best thing
Steady income
Worst thing
To many too list
Serco Refuse collector, March 2021
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Best thing
no commute
Worst thing
No exercise, stuck at pc all day
Serco Employee, March 2021
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Best thing
Fits my life style suits me
Worst thing
If short staffed
Serco Duty manager, March 2021
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Best thing
My work colleagues.
Worst thing
Equality, favouritism not being listened to, management disregard for staff
Serco Prison officer, March 2021
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Best thing
I'm allowed to manage my own schedule
Worst thing
Taken for granted and lack of support when I ask for help
Serco Van driver, February 2021
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Best thing
My workmates in my department
Worst thing
Being treated as third class
Serco Porter, February 2021
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Best thing
My team and manager are amazing
Worst thing
Short breaks
Serco Agent, February 2021
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Best thing
The team I work with
Worst thing
The shifts not knowing what time you finish
Serco Prisoner custody officer, February 2021
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Best thing
Raport and support with colleagues
Worst thing
Long shifts
Serco Prison officer, January 2021
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Best thing
The people I work with
Worst thing
Management
Serco Administrator, January 2021
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Best thing
The people I work with
Worst thing
Higher management
Serco Prisoner custody officer, January 2021
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Best thing
You get into your dustcart and get out of the yard and wont often hear from management unless you've made a mistake and once you settle with a crew its like an extension to your family we all look out for each other
Worst thing
Corruption in management
Managers working with severe criminal records
Unwilling to help you when you need it
Management making decisions without consulting the crews who do the job every day and wont accept when it wont workSerco Refuse collector, November 2020
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Best thing
Who I work with
Worst thing
Unsociable shift patterns, long hours, no over time
Serco Prisoner custody officer, September 2020
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Best thing
Secure job
Worst thing
Uncertainty for the futer of the business.
Things change too often.
No respect from higher managementSerco Detainee custody officer, August 2020
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Best thing
Know your work pattern
Worst thing
Work load and unreasonable job requested
Serco Street cleansing, July 2020
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Best thing
Teaching swimming
Worst thing
Lack of enthusiasm from other employees
Serco Swimming teacher, July 2020