6.0

Serco

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What it’s like working at Serco

123 employees told us the worst thing about this employer…

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Bad
  • Head office doesn’t understand the frontline

    Do people think Serco head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    84% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 112 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Not great
  • Not easy to change shifts

    How easy is it for Serco workers to change shifts?

    Most people find it hard to change shifts

    How we know this

    64% of people report that it’s hard to change shifts if they need to

    Based on information from 61 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Hard to choose shifts

    Do Serco workers get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    73% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 103 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People feel stressed

    Is it stressful to work at Serco?

    Most people feel stressed here

    How we know this

    58% of people say they often feel stressed at work

    Based on information from 118 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Not good for parents

    Is working at Serco good if you have caring responsibilities?

    Most people say this is a bad place to work if you care for a child or other relative

    How we know this

    54% of people who care for a child or other relative report this isn’t a good place to work

    Based on information from 37 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Breaks aren’t paid

    Do workers at Serco get paid breaks?

    Not always. Most people don’t get paid breaks

    How we know this

    58% of people say they don’t get paid breaks

    Based on information from 117 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are paid below market rates

    Does Serco pay market rates?

    Most people are not paid market rates

    How we know this

    69% of people are paid below the typical pay for the type of work they do

    Based on information from 61 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • No career progression

    Are people given support to progress at Serco?

    Only some people are given support to progress here

    How we know this

    In the last year, 58% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 113 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t recommend their team

    Do people at Serco recommend working with their team?

    Only some people recommend working with their team

    How we know this

    54% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 122 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

Good
  • Easy to book holiday

    How easy is it to book a holiday at Serco?

    Most people find it easy to book holidays

    How we know this

    66% of people report it’s easy to book holidays

    Based on information from 105 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it to take sick leave at Serco?

    Most people find it easy to take sick leave

    How we know this

    72% of people report that it’s easy to take time off if they are sick

    Based on information from 111 job reviews

  • People enjoy their job

    Do people at Serco enjoy their jobs?

    Most people enjoy their job

    How we know this

    61% of people report they enjoy their job

    Based on information from 33 job reviews

  • Enough training

    Do people get enough training when they start at Serco?

    Most people get enough training when they start

    How we know this

    63% of people report they got enough training when they started working here

    Based on information from 118 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People are paid enough to live on

    Does Serco pay enough to live on?

    Most people are paid enough to live on

    How we know this

    72% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 111 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People get proper breaks

    Do people at Serco get proper breaks?

    Most people get proper breaks

    How we know this

    58% of people report that they get to take proper breaks

    Based on information from 113 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People get sick pay

    Does Serco pay sick pay?

    Usually. Most people get proper sick pay

    How we know this

    63% of people say they would get paid if they were sick but scheduled to work

    Based on information from 113 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good for students

    Is a Serco job good for students?

    Most students say this is a good place to work if you’re studying

    How we know this

    67% of students report this is a good place to work if you’re studying

    Based on information from 6 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Managers are respectful

    Do people at Serco feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    56% of people say they’re treated with respect by their managers

    Based on information from 111 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    Do workers at Serco do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    62% of people report that they don’t do extra unpaid work

    Based on information from 107 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Well informed about head office

    Do workers feel well informed about how Serco is doing?

    Most people feel well informed about how the company is doing

    How we know this

    54% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 110 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • No short notice shift changes

    Do Serco managers change shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    79% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 105 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • 4+ weeks notice of shifts

    How much notice do people get of their shift pattern at Serco?

    People get 4 weeks notice of when they’re working

    How we know this

    • 10% report getting one week notice or less
    • 7% report getting two weeks notice
    • 4% report getting three weeks notice
    • 38% report getting four weeks notice or more
    • 41% report having a fixed rota

    Based on information from 112 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t worry about getting enough hours

    Do workers at Serco worry about hours?

    People don’t worry about getting enough hours

    How we know this

    85% of people report they don’t worry about getting enough hours

    Based on information from 65 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Ask someone at Serco

  1. Ask your question
  2. We‘ll send it to real people who work at Serco
  3. You’ll get an email when someone answers
  1. How good an employer are they?

    Asked by anonymous, September 2021

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How Serco ranks

Serco ranks joint 14th to work for in facilities management firm employers

  1. 14= Churchill Group
    6.0
  2. 14= Serco
    6.0
  3. 17= Interserve
    5.9

Pay ranges at Serco

  1. £8.90–12.89 per hour

  2. £9.60–13.00 per hour

Serco job reviews

  • Best thing

    It’s fairly secure through covid

    Worst thing

    Out of touch management, stress, have to get in early or there’s not enough time to do the job required, low pay, very cliquey, not respected and feel like a small pixel in a big picture.......

    4.9

    Employee, August 2021

  • Best thing

    Meeting new people(patients) cheering them up and having a clean ward

    Worst thing

    Working with masks on in the heat we are having just now. Cleaning a full ward on my own when we are short staffed.

    7.4

    Employee, July 2021

About

Serco is an outsourcing company. They provide services for defence, healthcare and transport industries.

serco.com

Jobs by location

  1. 39 job openings

  2. 33 job openings

  3. 23 job openings

  4. 20 job openings

  5. 19 job openings

  6. 17 job openings

  7. 16 job openings

  8. 14 job openings

  9. 10 job openings

  10. 10 job openings

  11. 10 job openings

  12. 9 job openings

  13. 8 job openings

  14. 8 job openings

  15. 6 job openings

  16. 5 job openings

  17. 5 job openings

  18. 4 job openings

Handy to know

How much notice do people get of their shifts?

10% report getting one week notice or less
7% report getting two weeks notice
4% report getting three weeks notice
38% report getting four weeks notice or more
41% report having a fixed rota

Based on 112 employees

What contracts are people on?

11% report having zero hours contracts
5% report having low hours contracts (less than 16 hours)
21% report having part time contracts (16-35 hours)
64% report having full time contracts (more than 35 hours)

Based on 66 employees

How are people paid?

54%
by the hour
46%
an annual salary

Based on 123 employees

Thinking of working at Serco?

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