Santander

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Santander is a bank. They have branches across the world.

santander.co.uk

Santander job reviews

Showing 26 reviews

  • Best thing

    The people I work with

    Worst thing

    Customers

    9.6

    Santander Customer service advisor, May 2024

  • Best thing

    Sick pay, maternity package, working environment

    Worst thing

    Pay

    9.4

    Santander Customer service advisor, March 2024

  • Best thing

    Good for families

    Worst thing

    Always changing

    8.5

    Santander Employee, March 2024

  • Best thing

    Career progression, opportunity, diversity and inclusion

    Worst thing

    The pay

    9.7

    Santander Employee, February 2024

  • Best thing

    Friendly team. Willing to teach and train

    Worst thing

    No free snacks

    9.5

    Santander Employee, October 2023

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  • Best thing

    Don't get bored

    Worst thing

    Stress, responsibility, being treated badly and verbally abused by customers

    4.1

    Santander Customer service advisor, August 2023

  • Best thing

    Working from home

    Worst thing

    Calls dumped from other advisors with no alerts

    8.0

    Santander Customer advisor, June 2023

  • Best thing

    Nice people to work with

    Worst thing

    Stress and pressure , rude customers

    8.0

    Santander Customer service assistant, May 2023

  • Best thing

    Great team

    Worst thing

    Constantly under staffed

    4.6

    Santander Customer service advisor, May 2023

  • Best thing

    It’s not customer facing

    Worst thing

    Stressful
    Short SLAs
    Everything is regulated

    8.4

    Santander Employee, April 2023

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  • Best thing

    It’s close to home so commuting isn’t bad and we can work from home a couple of days a week

    Worst thing

    The pay isn’t great for the amount of work you do. Management are no help they just delegate different tasks. You get little to no reward or recognition for doing your job well. It’s stressful. Working weekends.

    6.0

    Santander Employee, January 2023

  • Best thing

    The people are good

    Worst thing

    Higher management like senior team haven’t a clue, micromanage bullying at times rubbish mental health support

    7.3

    Santander Employee, November 2022

  • Best thing

    Nice team, flexible working hours (even though I work one Saturday on one off)

    Worst thing

    No support for new staff, being micro managed, being shown something once and expected to know it. Put on the till way too early without proper training.

    6.2

    Santander Customer service advisor, September 2022

  • Best thing

    Customers

    Worst thing

    In a busy branch there’s a lot to do

    9.5

    Santander Customer service assistant, June 2022

  • Best thing

    Working from home

    Worst thing

    The amount of calls and not always been able to take breaks

    9.2

    Santander Customer service advisor, April 2022

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  • Best thing

    Working from home.

    Worst thing

    Nasty customers, sitting for long periods of time.

    8.3

    Santander Customer advisor, December 2021

  • Best thing

    Fantastic team. Enjoy the work

    Worst thing

    Constant 1-1’s and being observed and feedback

    8.7

    Santander Customer service, April 2021

  • Best thing

    The people I work with, always learning

    Worst thing

    Sometimes the query or customer is difficult

    10

    Santander Employee, April 2021

  • Best thing

    Take holidays easily

    Worst thing

    Customers dealing with difficult people

    6.2

    Santander Customer advisor, February 2021

  • Best thing

    getting off work
    manager is easy to deal with
    easy to book holidays

    Worst thing

    customer attitude
    targets
    sick days aren’t allowed
    cannot work from home

    5.5

    Santander Customer service advisor, February 2021

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  • Best thing

    I get paid for breaks
    Some of the staff I have met and became friends with

    Worst thing

    Unsupportive. If you have bad mental health don’t work here or if you have medical issues. They don’t like people going off sick

    6.7

    Santander Contact centre advisor, January 2021

  • Best thing

    I work with amazing people and the support they given during the pandemic is second to none

    Worst thing

    Current workload but it will get easier.

    8.3

    Santander Team manager, November 2020

  • Best thing

    Simple, personal and fair

    Worst thing

    Covid climate, having to work when it’s unsafe

    9.2

    Santander Branch manager, November 2020

  • Best thing

    Paid sick leave
    Good structure

    Worst thing

    Stressful

    9.9

    Santander Adviser, August 2020

  • Best thing

    team and respect

    Worst thing

    difficult customer's

    9.6

    Santander customer advisor, August 2020

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  • Best thing

    Security hours

    Worst thing

    unacheivable targets

    9.7

    Santander Customer services, June 2020