Santander
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DismissSantander is a bank. They have branches across the world.
santander.co.ukSantander job reviews
Showing 24 reviews
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Best thing
Good for families
Worst thing
Always changing
Santander Employee, March 2024
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Best thing
Career progression, opportunity, diversity and inclusion
Worst thing
The pay
Santander Employee, February 2024
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Best thing
Friendly team. Willing to teach and train
Worst thing
No free snacks
Santander Employee, October 2023
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Best thing
Don't get bored
Worst thing
Stress, responsibility, being treated badly and verbally abused by customers
Santander Customer service advisor, August 2023
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Best thing
Working from home
Worst thing
Calls dumped from other advisors with no alerts
Santander Customer advisor, June 2023
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Best thing
Nice people to work with
Worst thing
Stress and pressure , rude customers
Santander Customer service assistant, May 2023
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Best thing
Great team
Worst thing
Constantly under staffed
Santander Customer service advisor, May 2023
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Best thing
It’s not customer facing
Worst thing
Stressful
Short SLAs
Everything is regulatedSantander Employee, April 2023
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Best thing
It’s close to home so commuting isn’t bad and we can work from home a couple of days a week
Worst thing
The pay isn’t great for the amount of work you do. Management are no help they just delegate different tasks. You get little to no reward or recognition for doing your job well. It’s stressful. Working weekends.
Santander Employee, January 2023
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Best thing
The people are good
Worst thing
Higher management like senior team haven’t a clue, micromanage bullying at times rubbish mental health support
Santander Employee, November 2022
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Best thing
Nice team, flexible working hours (even though I work one Saturday on one off)
Worst thing
No support for new staff, being micro managed, being shown something once and expected to know it. Put on the till way too early without proper training.
Santander Customer service advisor, September 2022
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Best thing
Customers
Worst thing
In a busy branch there’s a lot to do
Santander Customer service assistant, June 2022
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Best thing
Working from home
Worst thing
The amount of calls and not always been able to take breaks
Santander Customer service advisor, April 2022
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Best thing
Working from home.
Worst thing
Nasty customers, sitting for long periods of time.
Santander Customer advisor, December 2021
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Best thing
Fantastic team. Enjoy the work
Worst thing
Constant 1-1’s and being observed and feedback
Santander Customer service, April 2021
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Best thing
The people I work with, always learning
Worst thing
Sometimes the query or customer is difficult
Santander Employee, April 2021
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Best thing
Take holidays easily
Worst thing
Customers dealing with difficult people
Santander Customer advisor, February 2021
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Best thing
getting off work
manager is easy to deal with
easy to book holidaysWorst thing
customer attitude
targets
sick days aren’t allowed
cannot work from homeSantander Customer service advisor, February 2021
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Best thing
I get paid for breaks
Some of the staff I have met and became friends withWorst thing
Unsupportive. If you have bad mental health don’t work here or if you have medical issues. They don’t like people going off sick
Santander Contact centre advisor, January 2021
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Best thing
I work with amazing people and the support they given during the pandemic is second to none
Worst thing
Current workload but it will get easier.
Santander Team manager, November 2020
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Best thing
Simple, personal and fair
Worst thing
Covid climate, having to work when it’s unsafe
Santander Branch manager, November 2020
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Best thing
Paid sick leave
Good structureWorst thing
Stressful
Santander Adviser, August 2020
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Best thing
team and respect
Worst thing
difficult customer's
Santander customer advisor, August 2020
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Best thing
Security hours
Worst thing
unacheivable targets
Santander Customer services, June 2020