Retail and sales assistants at Sainsbury’s

People in this role may also be known as retail and sales assistants.

504 workers in this role at Sainsbury’s have taken the survey. How does this role compare to your current role? Take the survey to find out.

How much does Sainsbury’s pay retail and sales assistants employees?

Retail and sales assistants at Sainsbury’s
£9.20–9.75
Typical range
£7.00–10.00

Retail and sales assistants employees at Sainsbury’s are typically paid £9.20–9.75 an hour, based on data from 504 employees.

Compare pay rates at Sainsbury’s

What is management like for retail and sales assistants employees at Sainsbury’s?

1,170 employees told us the worst thing about this job…

Find out what it is by taking the 3 minute survey.

Do your managers treat you with respect?

Bad
  • Head office doesn’t understand the frontline

    How we know this

    21% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 431 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    How we know this

    68% of people say they’re treated with respect by their managers

    Based on information from 423 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    Great company to work for however the changes over the last few years mean more work less colleagues. Managers are more office based since the removal of hr - they do not have enough time to do their job

    Worst thing

    Pay does not reflect hours worked

    7.9

    Employee, May 2021

    • £30,000 per year, working a 42 hour week
    • 45–54 years old

Find out what other people are saying about working at Sainsbury’s

Thinking of working at Sainsbury’s?

Take the Breakroom survey to see if Sainsbury’s is the best place for you. Find out where’s good and bad to work.

What are the hours like for retail and sales assistants employees at Sainsbury’s?

1,170 employees told us the worst thing about this job…

Find out what it is by taking the 3 minute survey.

Do your managers treat you with respect?

Bad
  • Less than 4 weeks notice of shifts

    How we know this

    • 16% report getting one week notice or less
    • 20% report getting two weeks notice
    • 20% report getting three weeks notice
    • 14% report getting four weeks notice or more
    • 29% report having a fixed rota

    Based on information from 498 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Easy to take sick leave

    How we know this

    68% of people report that it’s easy to take time off if they are sick

    Based on information from 378 job reviews

  • Good choice of shifts

    How we know this

    66% report that their manager gives them enough choice over which shifts they work

    Based on information from 456 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Excellent
  • Easy to book holiday

    How we know this

    80% of people report it’s easy to book holidays

    Based on information from 459 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • No short notice shift changes

    How we know this

    23% of people say their manager changes their shifts at the last minute

    Based on information from 470 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    How we know this

    83% of people report that they get to take proper breaks

    Based on information from 411 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    How we know this

    22% of people report that they do extra work that they don’t get paid for

    Based on information from 422 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    How we know this

    19% of people report they worry about getting enough hours

    Based on information from 480 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    School hours contract

    Worst thing

    Sickness policy

    7.8

    Employee, May 2021

    • £9.50 per hour
    • 45–54 years old

Find out what other people are saying about working at Sainsbury’s

What is career progression like for retail and sales assistants employees at Sainsbury’s?

1,170 employees told us the worst thing about this job…

Find out what it is by taking the 3 minute survey.

Do your managers treat you with respect?

Not great
  • No career progression

    How we know this

    In the last year, 46% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 421 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Good
  • Enough training

    How we know this

    72% of people report they got enough training when they started working here

    Based on information from 480 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from retail and sales assistants employees at Sainsbury’s

  • Best thing

    The people I work with

    Worst thing

    Managers not got a clue don't listen don't care about u or ur life

    3.5

    Employee, May 2021

    • £9.50 per hour
    • 34–44 years old
  • Best thing

    Colleagues are friendly

    Worst thing

    Pressure to work faster

    2.2

    Employee, May 2021

    • £9.75 per hour
    • 34–44 years old
  • Best thing

    Flexibility

    Worst thing

    Incompetent management
    Incompetent colleagues

    5.5

    Employee, May 2021

    • £9.75 per hour
    • 18–20 years old
  • Best thing

    It’s boosted my confidence completely, I used to be quite nervous and shy when talking to people and I can certainly say I’m better at it now. No day is the same either, all sorts of people come in to the store on a daily basis.

    Worst thing

    It can be stressful sometimes, and sometimes it does feel very repetitive and boring. Rude customers too.

    8.1

    Employee, May 2021

    • £9.50 per hour
    • 18–20 years old
  • Best thing

    People I work with. Flexibility

    Worst thing

    Shift hours. Lack of staff

    6.1

    Employee, May 2021

    • £9.50 per hour
    • 45–54 years old
  • Best thing

    pay is ok

    Worst thing

    extremely difficult to book holidays even though I asked six months in advance, as someone had already booked those dates, but it's not like I was an indispensable member of staff and couldn't find someone to replace me - I worked on tills...

    4.0

    Employee, May 2021

    • £9.50 per hour
  • Best thing

    Autonomy

    Worst thing

    Being treated like a child.

    3.5

    Employee, May 2021

    • £9.50 per hour
    • 34–44 years old
  • Best thing

    Great company to work for however the changes over the last few years mean more work less colleagues. Managers are more office based since the removal of hr - they do not have enough time to do their job

    Worst thing

    Pay does not reflect hours worked

    7.9

    Employee, May 2021

    • £30,000 per year, working a 42 hour week
    • 45–54 years old
  • Best thing

    good money for a student

    Worst thing

    sainburys use students for temporary work when store is busy then get rid of them when we are not of use

    5.5

    Employee, May 2021

    • £9.30 per hour
    • 18–20 years old
  • Best thing

    You get to be yourself

    Worst thing

    Some people do not work

    9.1

    Employee, May 2021

    • £9.55 per hour
  • Best thing

    School hours contract

    Worst thing

    Sickness policy

    7.8

    Employee, May 2021

    • £9.50 per hour
    • 45–54 years old
  • Best thing

    Other colleagues

    Worst thing

    Customers being mean ,

    4.7

    Employee, April 2021

    • £9.50 per hour
    • 34–44 years old
  • Best thing

    Static shifts

    Worst thing

    Constantly expected to do more by management and talking and being sociable with colleagues discouraged. Low morale.

    4.5

    Employee, April 2021

    • £9.25 per hour
    • 55–64 years old
  • Best thing

    good pay, colleagues are usually friendly enough

    Worst thing

    lack of training and no managers around to ask for help which can be really stressful, don't bother with you when you're off sick long term and huge lack of communication

    4.2

    Employee, April 2021

    • £9.20 per hour
    • 18–20 years old
  • Best thing

    early starts

    Worst thing

    too many customers

    6.1

    Employee, April 2021

    • £9.30 per hour
    • 45–54 years old
  • Best thing

    It ticks a lot of boxes. As long as you turn up, work reasonably all is good

    Worst thing

    Communication from management

    8.1

    Employee, April 2021

    • £9.50 per hour
    • 55–64 years old
  • Best thing

    People are nice to work with

    7.2

    Employee, April 2021

    • £9.20 per hour
  • Best thing

    My colleagues are some of my friends so I enjoy spending time with them.

    Worst thing

    The them and us attitude between colleagues and managers is getting worse every year. To the point a colleague was told “you are not here to think for yourself you’re here to do as your told”
    Ridiculous behaviour towards certain departments by management nowadays.

    6.8

    Employee, April 2021

    • £9.50 per hour
    • 45–54 years old
  • Best thing

    Times go quickly, because you are busy with customers

    Worst thing

    Not get exposure

    8.1

    Employee, April 2021

    • £9.75 per hour
    • 34–44 years old
  • Best thing

    The job is an excellent job meeting &providing a service to the general public is beautiful.

    Worst thing

    Retail can be beautiful but at times staff are not appreciated.Companies needs to rewards members. Pay is not enough for sometimes the amount of work staff do .

    6.4

    Employee, April 2021

    • £9.40 per hour
    • 45–54 years old
  • Best thing

    Keeping busy

    Worst thing

    No being how's to talk to someone

    4.6

    Employee, April 2021

    • £9.45 per hour
    • 55–64 years old
  • Best thing

    Fun and friendly

    Worst thing

    Have to smile ebrn when u don't feel like it

    8.7

    Employee, April 2021

    • £2,000 per year, working a 30 hour week
    • 25–34 years old
  • Best thing

    Easy, stress free

    Worst thing

    Poorly paid, no opportunities for growth or to develop new skills

    7.0

    Employee, April 2021

    • £9.50 per hour
    • 34–44 years old
  • Best thing

    Great work ethic
    Suitable hours
    Understanding employer

    9.5

    Employee, April 2021

    • £9.50 per hour
    • 45–54 years old
  • Best thing

    The hours and the people

    Worst thing

    Customers

    7.9

    Employee, April 2021

    • £9.50 per hour
    • 55–64 years old
  • Best thing

    The people I work with

    Worst thing

    Aggressive customers

    6.6

    Employee, April 2021

    • £9.50 per hour
    • 45–54 years old
  • Best thing

    Know what the rota would be every week. Not bad holiday entitlement

    Worst thing

    Atmosphere at work

    4.2

    Employee, April 2021

    • £9.20 per hour
    • 45–54 years old
  • Best thing

    The people I work with

    5.2

    Employee, April 2021

    • £9.30 per hour
    • 45–54 years old
  • Best thing

    The people I work with are friendly and helpful.

    Worst thing

    Communication is terrible. Overtime is often offered late. We are often given too much work or are given stuff to do that we are not contracted to do.

    7.2

    Employee, April 2021

    • £9.30 per hour
  • Best thing

    Manual labour

    Worst thing

    Too much workload to achieve

    7.9

    Employee, April 2021

    • £9.50 per hour
    • 55–64 years old
  • Best thing

    Customers and some staff(social aspect)

    Worst thing

    All staff getting disciplinary for 2 mins late

    3.0

    Employee, March 2021

    • £9.30 per hour
    • 25 or older
  • Best thing

    The customers

    Worst thing

    People i work with

    6.1

    Employee, March 2021

    • £9.50 per hour
    • 25 or older
  • Best thing

    Finish on time

    Worst thing

    Rotten fruit

    8.9

    Employee, March 2021

    • £9.50 per hour
    • 25 or older
  • Best thing

    the work environment

    Worst thing

    the flexibility

    7.8

    Employee, March 2021

    • £11.00 per hour
    • 18–20 years old
  • Best thing

    It’s easy to do for a lot of money an hour.

    Worst thing

    It gets tiring

    7.4

    Employee, March 2021

    • £9.50 per hour
    • Under 18 years old
  • Best thing

    Good hours and money

    Worst thing

    No enough staff , getting made to do extra work

    4.0

    Customer assistant, March 2021

    • £9.20 per hour
    • 25 or older
  • Best thing

    Meeting and chatting to People and paid well

    Worst thing

    Horrible customer s

    8.8

    Customer assistant, March 2021

    • £9.50 per hour
    • 25 or older
  • Best thing

    Pay
    Minimal stress

    Worst thing

    Lack of hours

    8.3

    Online shopper, March 2021

    • £9.18 per hour
    • 21–24 years old
  • Best thing

    Making sure the customer has had a good time shopping at Sainsburys

    10.0

    Trading assistant, March 2021

    • £9.50 per hour
    • Under 18 years old
  • Best thing

    The people I work with and the job I do

    Worst thing

    Covid 19

    9.5

    Customer experience college, March 2021

    • £9.30 per hour
    • 25 or older
  • Best thing

    They pay in time

    Worst thing

    To much stress and not enough staff budget cuts, and not enough understanding and support form above

    3.0

    CTM, March 2021

    • Manages people
    • £11.80 per hour
    • 25 or older
  • Best thing

    Helping the customers. But also being around nice and welcoming people/colleagues/customers

    9.1

    Customer assistant, March 2021

    • £9.50 per hour
    • Under 18 years old
  • Best thing

    The pay

    Worst thing

    Poor management & constant stress

    3.0

    Online assistant, March 2021

    • £9.30 per hour
    • 25 or older
  • Best thing

    Pretty decent hours but would rather not work weekends or a late shift

    Worst thing

    Lack of staff

    7.4

    Checkout assistant, March 2021

    • £9.26 per hour
    • 25 or older
  • Best thing

    My days off and holidays

    Worst thing

    Not been rewarded for the job I do and being expected to work hours that are unpaid

    6.5

    Employee, March 2021

    • Manages people
    • £22,600 per year, working a 44 hour week
    • 25 or older
  • Best thing

    Good pay. Company looks after us.

    Worst thing

    No middle management, I do a supervisory role, but get paid the same as everyone else.

    7.2

    Employee, March 2021

    • £9.30 per hour
    • 25 or older
  • Best thing

    the hours suit me at the moment and work round my family life

    6.1

    Online assistant, March 2021

    • £9.20 per hour
    • 25 or older
  • Best thing

    The few colleagues that no what they are doing

    Worst thing

    Management unsafe conditions many instances of bullying that seem to be increasing

    2.9

    Customer advisor, March 2021

    • £9.50 per hour
    • 25 or older
  • Best thing

    The shop is small and so it feels like a little family as all colleagues are friendly. You can explore whatever department you want. You can work in different departments from day to day. You get feedback about how you are performing

    6.2

    Customer service, March 2021

    • Manages people
    • £9.50 per hour
    • 21–24 years old
  • Best thing

    4 day week

    Worst thing

    Night shift

    8.5

    CTM, March 2021

    • Manages people
    • £28,000 per year, working a 39 hour week
    • 25 or older

How Sainsbury’s ranks

Sainsbury’s ranks joint 29th to work for in retail or sales assistant employers

  1. 23= Henderson
    6.7
  2. 29= Sainsbury’s
    6.6
  3. 29= Three
    6.6