Retail and sales assistants at Sainsbury’s

People in this role may also be known as retail and sales assistants.

710 workers in this role at Sainsbury’s have taken the survey.

How much does Sainsbury’s pay retail and sales assistants?

Retail and sales assistants at Sainsbury’s
£9.20–9.80
Typical range
£7.11–10.00

Retail and sales assistants employees at Sainsbury’s are typically paid £9.20–9.80 an hour, based on data from 710 employees.

Compare pay rates at Sainsbury’s

What is management like for retail and sales assistants employees at Sainsbury’s?

1,614 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do retail and sales assistants think Sainsbury’s head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 617 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    Do retail and sales assistants at Sainsbury’s feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    64% of people say they’re treated with respect by their managers

    Based on information from 601 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    People there and the managers

    Worst thing

    Sometimes time drags on but thats like that for anywhere

    9.4

    Employee, August 2021

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What are the hours like for retail and sales assistants employees at Sainsbury’s?

1,614 employees told us the worst thing about this job…

Find out what it is by joining Breakroom for free today.

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do retail and sales assistants get of their shift pattern at Sainsbury’s?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 16% report getting one week notice or less
    • 20% report getting two weeks notice
    • 19% report getting three weeks notice
    • 12% report getting four weeks notice or more
    • 32% report having a fixed rota

    Based on information from 697 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Easy to take sick leave

    How easy is it for retail and sales assistants to take sick leave at Sainsbury’s?

    Most people find it easy to take sick leave

    How we know this

    63% of people report that it’s easy to take time off if they are sick

    Based on information from 564 job reviews

  • Good choice of shifts

    Do retail and sales assistants at Sainsbury’s get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    63% report that their manager gives them enough choice over which shifts they work

    Based on information from 642 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Excellent
  • Easy to book holiday

    How easy is it for retail and sales assistants to book a holiday at Sainsbury’s?

    People find it easy to book holidays

    How we know this

    79% of people report it’s easy to book holidays

    Based on information from 640 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • No short notice shift changes

    Do Sainsbury’s managers change retail and sales assistants shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    76% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 664 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do retail and sales assistants at Sainsbury’s get proper breaks?

    People get proper breaks

    How we know this

    82% of people report that they get to take proper breaks

    Based on information from 597 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    Do retail and sales assistants at Sainsbury’s do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    76% of people report that they don’t do extra unpaid work

    Based on information from 612 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do retail and sales assistants at Sainsbury’s worry about hours?

    People don’t worry about getting enough hours

    How we know this

    81% of people report they don’t worry about getting enough hours

    Based on information from 671 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    contracted hours, discount, same hours every week

    Worst thing

    managers, customers

    5.2

    Employee, September 2021

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What is career progression like for retail and sales assistants at Sainsbury’s?

1,614 employees told us the worst thing about this job…

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Not great
  • No career progression

    Are retail and sales assistants given support to progress at Sainsbury’s?

    Only some people are given support to progress here

    How we know this

    In the last year, 60% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 600 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Good
  • Enough training

    Do retail and sales assistants get enough training when they start at Sainsbury’s?

    Most people get enough training when they start

    How we know this

    70% of people report they got enough training when they started working here

    Based on information from 677 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from retail and sales assistants at Sainsbury’s

211 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Staff discount

    Worst thing

    Managers treat you like a child

    4.9

    Employee, September 2021

  • Best thing

    My work colleagues

    Worst thing

    Not enough workers for the amount of labour

    8.0

    Employee, September 2021

  • Best thing

    Discount, some of the people and going home.

    Worst thing

    Not being appreciated (a thank you goes a long way), going in to work.

    4.9

    Employee, September 2021

  • Best thing

    contracted hours, discount, same hours every week

    Worst thing

    managers, customers

    5.2

    Employee, September 2021

  • Best thing

    It's quiet

    Worst thing

    Constant pressure to do more feeling like the job is under threat otherwise

    7.6

    Employee, September 2021

  • Best thing

    My shifts fit in with day to day life.

    Worst thing

    Lack of staff, training, benefits, cuts in hours, single manning at busy times due to being short staffed/hour cuts. Won't give more hours to employ more staff because not enough sales - Can't increase sales because not enough staff!

    2.8

    Employee, September 2021

  • Best thing

    Convenient location
    Good hours
    Friendly staff

    Worst thing

    Staffing shortages and high turnover of staff

    5.7

    Employee, August 2021

  • Best thing

    The team

    Worst thing

    The awful pay

    4.3

    Employee, August 2021

  • Best thing

    I like the practical side of it where I do various tasks on the shop floor and work with my team.

    Worst thing

    The customers.

    7.4

    Employee, August 2021

  • Best thing

    Meeting people

    Worst thing

    Nasty / rude people

    7.2

    Employee, August 2021

  • Best thing

    The other people

    Worst thing

    Most of it

    5.5

    Employee, August 2021

  • Best thing

    It’s an easy job to do with little training required but instead need to use your common sense a little bit

    Worst thing

    I don’t believe higher up management really understand how much goes into the job or what customers really want and so often ask things of us that are not actually necessary in the moment thinking that they know best. This makes me feel like I’m wasting time doing a pointless task even if I am getting paid for it because I know I can use my time more efficiently. It also doesn’t help that not everyone is reinforced to behave in the same way so I might be singled out for not doing something however another might not be told or corrected

    4.5

    Employee, August 2021

  • Best thing

    Customers and some staff

    Worst thing

    Not enough staff .cutting down staff all the time.they have no idea about mental health.

    3.1

    Employee, August 2021

  • Best thing

    Dealing with all kinds of customers engaging with customers having a chat making sure they leave the store Happy.

    Worst thing

    Customer complaints.

    8.3

    Employee, August 2021

  • Best thing

    The people are nice and the pay is good for what you do

    Worst thing

    Can't progress unless you suck up to management and overwork yourself. Some people don't pull their weight and management does nothing about it. Too many managers that don't communicate with one another so nobody knows what's happening half the time

    6.8

    Employee, July 2021

  • Best thing

    The perks are good

    Worst thing

    In order to get those perks, we have stand on feet for 8 hours.

    2.1

    Employee, July 2021

  • Best thing

    The collegues

    Worst thing

    Having to be on your feet constantly

    6.3

    Employee, July 2021

  • Best thing

    The people, if your face fits you will do well for as long as the person who thinks you are wonderful is around.

    Worst thing

    Stress, mind numbing boredom, never feeling valued or appreciated.

    4.5

    Employee, July 2021

  • Best thing

    The customers. The conversations between us colleagues. The bond between certain customers

    Worst thing

    On my feet all the time or sitting down at the till for hours affects my knees

    7.2

    Employee, July 2021

  • Best thing

    People I work with

    Worst thing

    Management

    5.5

    Employee, July 2021

  • Best thing

    Never have the same day twice

    Worst thing

    It's a hard job with heavy lifting

    9.0

    Employee, July 2021

  • Best thing

    Colleagues and customers

    Worst thing

    Refusing Alcohol

    5.5

    Employee, July 2021

  • Best thing

    The hours I work fit in well with my family life.

    Worst thing

    Lack of communication from those above me.

    7.0

    Employee, July 2021

  • Best thing

    Customer interaction, friendly colleagues.

    Worst thing

    Bad, rude customers. People stealing.

    7.9

    Employee, July 2021

  • Best thing

    Reasonable amount of holidays & ok ishpay

    Worst thing

    Not being treated with respect
    Not enough proper training & being made to do things without the training, or that youre not very good at

    5.0

    Employee, July 2021

  • Best thing

    The days I'm off

    Worst thing

    Atmosphere, managers, injury

    4.5

    Employee, July 2021

  • Best thing

    Staff are friendly and welcoming

    Worst thing

    Management haven't got a clue. Moral is at rock bottom and they seem uninterested in doing anything about it.

    5.3

    Employee, July 2021

  • Best thing

    My colleagues

    Worst thing

    Short staffed
    Horrible customers

    6.4

    Employee, July 2021

  • Best thing

    Good friendly place to work with colleagues that are fun to be with .

    Worst thing

    Difficult or rude customers , short staff can cause over stress .

    7.6

    Employee, July 2021

  • Best thing

    Pay
    Colleagues

    Worst thing

    Stress
    Seeing managers do nothing and expecting lots from you

    6.8

    Employee, July 2021

  • Best thing

    Time management

    Worst thing

    Carrying heavy cage

    8.0

    Employee, July 2021

  • Best thing

    Stock count and face up

    Worst thing

    Store timing

    6.3

    Employee, July 2021

  • Best thing

    Colleagues

    Worst thing

    Been made promises that aren't kept
    Doing 2_3 peoples jobs on your own

    6.0

    Employee, July 2021

  • Best thing

    The people I work with

    6.1

    Employee, June 2021

  • Best thing

    Enjoy meeting the public and the specific roles I do

    Worst thing

    Keeping the social distancing within the work leave to feel safe

    8.0

    Employee, June 2021

  • Best thing

    My co-workers. The pay is good.

    Worst thing

    Managers are indifferent and at times petty and immature regardless of their ages.

    5.8

    Employee, June 2021

  • Best thing

    The pay is decent, meet lots of people

    Worst thing

    The managers do not care a single bit about you, your health, your mental health, your other commitments such as uni, it’s awful, they treat you like a number on a spreadsheet and always make sure you’re aware of how quickly you can be replaced. Working for Sainsburys has made me so stressed and has significantly worsened my mental health, and the only reason I’m still here is because I have bills to pay.

    3.0

    Employee, June 2021

  • Best thing

    The friends you make

    Worst thing

    The hour are all diffent

    3.0

    Employee, May 2021

  • Best thing

    The people I work with

    Worst thing

    Managers not got a clue don't listen don't care about u or ur life

    3.5

    Employee, May 2021

  • Best thing

    Colleagues are friendly

    Worst thing

    Pressure to work faster

    2.2

    Employee, May 2021

  • Best thing

    Flexibility

    Worst thing

    Incompetent management
    Incompetent colleagues

    5.5

    Employee, May 2021

  • Best thing

    It’s boosted my confidence completely, I used to be quite nervous and shy when talking to people and I can certainly say I’m better at it now. No day is the same either, all sorts of people come in to the store on a daily basis.

    Worst thing

    It can be stressful sometimes, and sometimes it does feel very repetitive and boring. Rude customers too.

    8.1

    Employee, May 2021

  • Best thing

    People I work with. Flexibility

    Worst thing

    Shift hours. Lack of staff

    6.1

    Employee, May 2021

  • Best thing

    pay is ok

    Worst thing

    extremely difficult to book holidays even though I asked six months in advance, as someone had already booked those dates, but it's not like I was an indispensable member of staff and couldn't find someone to replace me - I worked on tills...

    4.0

    Employee, May 2021

  • Best thing

    Autonomy

    Worst thing

    Being treated like a child.

    3.5

    Employee, May 2021

  • Best thing

    Great company to work for however the changes over the last few years mean more work less colleagues. Managers are more office based since the removal of hr - they do not have enough time to do their job

    Worst thing

    Pay does not reflect hours worked

    7.9

    Employee, May 2021

  • Best thing

    good money for a student

    Worst thing

    sainburys use students for temporary work when store is busy then get rid of them when we are not of use

    5.5

    Employee, May 2021

  • Best thing

    You get to be yourself

    Worst thing

    Some people do not work

    9.1

    Employee, May 2021

  • Best thing

    School hours contract

    Worst thing

    Sickness policy

    7.8

    Employee, May 2021

  • Best thing

    Other colleagues

    Worst thing

    Customers being mean ,

    4.7

    Employee, April 2021

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How Sainsbury’s ranks

Sainsbury’s ranks joint 39th to work for in retail or sales assistant employers

  1. 39= Keystore
    6.3
  2. 39= Sainsbury’s
    6.3
  3. 39= The AA
    6.3