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Saga Insurance

10 job reviews

6.4/10
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Overview of Saga Insurance

saga.co.uk/insurance

Pay

Saga Insurance pays £10.29–12.88 per hour

Featured job reviews

  • 3.1/10

    Best thing

    Customers can be wonderful
    Working from home is good

    Worst thing

    Pay gets worse not better
    Shift rotas
    Late finishes
    Weekends
    Working in the office
    Word for word scripts
    Lack of autonomy

    Customer service advisor, August 2020
  • 9.4/10

    Best thing

    Work colleagues, insentives and moral boosters, pmi, commission

    Worst thing

    Rely on others to do job correctly, some customers and aggressive language towards agents from unhappy customers.

    Insurance advisor, August 2020

Saga Insurance shifts and hours

  • People get 4 weeks notice of when they’re working

    Excellent
  • Managers don’t change people’s shifts at short notice

    Excellent
  • Most people don't get enough choice over which shifts they work

    Not great
  • People find it hard to change shifts

    Bad

Saga Insurance benefits

  • People get proper breaks

    Excellent
  • Most people find it easy to take sick leave

    Good
  • Most people find it hard to book holidays

    Not great

Saga Insurance teams and managers

  • People feel stressed here

    Bad
  • People feel treated with respect by their managers

    Excellent
  • People get enough training when they start

    Excellent
  • People think their workplace is safe

    Excellent
  • Only some people are given support to progress here

    Not great
  • Most people feel well informed about how the company is doing

    Good
  • People think head office doesn’t understand what’s happening where they work

    Bad

Saga Insurance ranks joint 19th to work for in call and contact centres

  1. 19=

    British Gas

    6.4/10
  2. 19=

    Saga Insurance

    6.4/10
  3. 21=

    Plusnet

    6.0/10