Royal Mail
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They care about what their frontline employees think and want to be a good employer.
DismissRoyal Mail is the British postal service. They're known for their bright red pillar post boxes.
royalmail.comWhat's the average pay for a customer advisor at Royal Mail?
The average pay for a customer advisor at Royal Mail is between £13.57 and £15.64 per hour.
The top paying employers for call and contact centre agents are Legal & General, Barclays and Royal Mail.
Last updated 13 June 2024
What is the Real Living Wage?
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
| Location | Real Living Wage |
|---|---|
| London | £13.15 |
| Rest of the UK | £12.00 |
What is the legal minimum wage?
The minimum wage is the legal minimum you must be paid per hour.
| Age group | Legal minimum wage |
|---|---|
| 21 or older | £11.44 |
| 18-20 | £8.60 |
| Under 18 | £6.40 |
| Apprentices | £6.40 |
More about pay at Royal Mail
Who pays call and contact centre agents the most?
- Legal & General Pay £22.0k-29.9k per year
- Barclays Pay £24.1k-32.9k per year
- Royal Mail Pay £13.57-15.64 per hour
- SSE Pay £20.2k-30.1k per year
- StepChange Debt Charity Pay £23.0k-28.5k per year
- FedEx Pay £11.92-16.45 per hour
- Natwest Group Pay £21.1k-30.0k per year
- HSBC Pay £21.3k-27.5k per year
- Lloyds Bank Pay £16.7k-26.7k per year
- Starling Bank Pay £11.78-14.22 per hour
Jobs at Royal Mail
What are call and contact centre agents saying about pay at Royal Mail?
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Best thing
Leaving the building
Worst thing
Entering the building. Pay . Miss management. Harassment. Workload.
Royal Mail Postman, August 2024
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Best thing
The pay is decent, people are nice , the job’s easy not stressful
Worst thing
The weather
Royal Mail Postal worker, August 2024
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Best thing
You get to be outside every day, walk around 10 miles a day (stay fit), you work with the public, you can forget about your job the second you clock out, finish around 2 so plenty of day left to enjoy. The pay is good for relatively unskilled work.
Worst thing
You have to be outside every day, walk around 10 miles a day (it can hurt), you work with the public!!
Managers are box tickers and seem to have no concept of what the job entails. The only training you get is being told you've done something wrong. The place is held together by the workers, management top to bottom are SHOCKINGLY bad.Royal Mail Employee, May 2024
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Best thing
Weekly pay
Worst thing
Stress, no management skills, too much to do with no extra time
Royal Mail Employee, May 2024
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Best thing
The friends in the office not including managers
Worst thing
Main thing managers, workload is crazy nowadays everyday is like Christmas, the people outside are horrible only very few good people. Dogs in almost every house that are beyond dangerous. The trollies are poor, we’re in 2024 and still pushing a trolly like we live in 1930’s. The vans are poorly maintained stinks like shit. We gotta prep mail and parcels, deliver mail, parcels tracked and first and second class, special deliveries, collections all in a time frame. Managers really do not give a crap about us, we’re looked down upon from the public and managers. Constant walking, body aches every other day, everything is tracked so we have to deliver parcels no matter what, & when we can’t complete the mail because of the tracked we get blamed for it, we tell them we work till our time, they pressure us to go over and will only pay for the time we go over. Constant micromanaged, every step we take every parcel scanned they are always watching us.
Royal Mail Employee, April 2024