6.6

Royal Mail

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Customer advisor at Royal Mail

People in this role may also be known as call and contact centre staff.

8 workers in this role at Royal Mail have taken the survey.

How much does Royal Mail pay customer advisors?

Customer advisor at Royal Mail
£11.00–14.59
Typical range
£8.72–12.69

Customer advisor employees at Royal Mail are typically paid £11.00–14.59 an hour, based on data from 8 employees.

Compare pay rates at Royal Mail

What is management like for customer advisor employees at Royal Mail?

1,262 employees told us the worst thing about this job…

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Not great
  • Head office doesn’t understand the frontline

    Do customer advisors think Royal Mail head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    71% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 7 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do customer advisors at Royal Mail feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    80% of people say they’re treated with respect by their managers

    Based on information from 5 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    Being part of a team. Feeling suported by my manager.

    Worst thing

    Being overwhelmed, overloaded and working in extream weather conditions. And rude customers

    7.6

    Employee, September 2021

Find out what other people are saying about working at Royal Mail

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What are the hours like for customer advisor employees at Royal Mail?

1,262 employees told us the worst thing about this job…

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Not great
  • Hard to choose shifts

    Do customer advisors at Royal Mail get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    67% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 6 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Good
  • Easy to book holiday

    How easy is it for customer advisors to book a holiday at Royal Mail?

    Most people find it easy to book holidays

    How we know this

    57% of people report it’s easy to book holidays

    Based on information from 7 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • 4+ weeks notice of shifts

    How much notice do customer advisors get of their shift pattern at Royal Mail?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 17% report getting one week notice or less
    • 0% report getting two weeks notice
    • 17% report getting three weeks notice
    • 67% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 6 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Excellent
  • Easy to take sick leave

    How easy is it for customer advisors to take sick leave at Royal Mail?

    People find it easy to take sick leave

    How we know this

    100% of people report that it’s easy to take time off if they are sick

    Based on information from 7 job reviews

  • No short notice shift changes

    Do Royal Mail managers change customer advisors shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    100% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 6 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do customer advisors at Royal Mail get proper breaks?

    People get proper breaks

    How we know this

    100% of people report that they get to take proper breaks

    Based on information from 8 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    Do customer advisors at Royal Mail do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    80% of people report that they don’t do extra unpaid work

    Based on information from 5 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Here’s a recent review that mentions hours:

  • Best thing

    Teamwork, good hourly rate, fresh air, beautiful scenery exercise and good customers.

    Worst thing

    Being overloaded and pressured to go faster. Having to ask to finish on time, being expected to take extra work every shift. Bringing mail back.

    5.8

    Employee, October 2021

Find out what other people are saying about working at Royal Mail

What is career progression like for customer advisors at Royal Mail?

1,262 employees told us the worst thing about this job…

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Good
  • Opportunities to progress

    Are customer advisors given support to progress at Royal Mail?

    Most people are given support to progress here

    How we know this

    In the last year, 71% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 7 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Excellent
  • Enough training

    Do customer advisors get enough training when they start at Royal Mail?

    People get enough training when they start

    How we know this

    86% of people report they got enough training when they started working here

    Based on information from 7 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from customer advisors at Royal Mail

3 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Pay & work conditions

    Worst thing

    Targets

    8.1

    Customer advisor, February 2021

  • Best thing

    Money for hat you do cal
    Centre wise

    Worst thing

    Handling times. Rewarding skills, shifts and I unable to book time off. Also upper management haven’t got a clue!

    4.3

    Employee, January 2021

  • Best thing

    Sick leave and annual leave

    Worst thing

    Customers .

    6.3

    Customer advisor, November 2020

Latest vacancies for customer advisors at Royal Mail

See all Royal Mail customer advisor jobs

How Royal Mail ranks

Royal Mail ranks joint 28th to work for in call and contact centre staff employers

  1. 28= HMRC
    6.6
  2. 28= Royal Mail
    6.6
  3. 28= Saga Insurance
    6.6