Royal Mail

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Good news! Royal Mail has claimed their Breakroom profile.

They care about what their frontline employees think and want to be a good employer.

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Royal Mail is the British postal service. They're known for their bright red pillar post boxes.

royalmail.com

Rating based on 2,525 employees who took the Breakroom Quiz

About jobs at Royal Mail

Pay

    Good
  • Most people are paid a living wage

    Do Royal Mail pay a living wage?

    Most people are paid a living wage.

    How we know this

    95% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 167 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Royal Mail pay market rates?

    Only some people are paid above average for their job.

    How we know this

    39% of people are paid below average for the type of work they do.

    Based on data from 174 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Under 18s get paid less than everyone else

    Do Royal Mail pay the same regardless of age?

    No, people under the age of 18 get paid less than those above 21.

    See what Royal Mail pays different age groups

    How we know this

    The average pay of under 18s is less than those who are over 21.

    Based on data from 234 people who took the Breakroom Quiz between May 2022 and May 2024.

  • Good
  • Most people get paid breaks

    Do workers at Royal Mail get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    72% of people say they get paid breaks.

    Based on data from 178 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do Royal Mail pay sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    41% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 157 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do workers at Royal Mail do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    78% of people report that they don’t do extra unpaid work.

    Based on data from 156 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Royal Mail?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 72% of people with changing schedules report getting one week notice or less.
    • 15% of people with changing schedules report getting two weeks notice.
    • 6% of people with changing schedules report getting three weeks notice.
    • 8% of people with changing schedules report getting four weeks notice or more.

    Based on data from 102 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do workers at Royal Mail worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    79% of people report they don’t worry about getting enough hours.

    Based on data from 152 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Royal Mail workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    62% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 151 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Needs improving
  • Hard to change shifts

    How easy is it for Royal Mail workers to change shifts?

    Most people find it hard to change shifts.

    How we know this

    70% of people report that it’s hard to change shifts if they need to.

    Based on data from 101 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it to book a holiday at Royal Mail?

    Some people find it hard to book holiday.

    How we know this

    54% of people report it’s hard to book holidays.

    Based on data from 171 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Royal Mail managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    67% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 158 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Royal Mail?

    Some people find it hard to take sick leave.

    How we know this

    42% of people report that it’s hard to take time off if they are sick.

    Based on data from 164 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is a Royal Mail job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    80% of students report this is a good place to work if you’re studying.

    Based on data from 41 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Okay
  • Only some parents say it’s good

    Is working at Royal Mail good if you’re a parent or carer?

    Only some parents and carer say this is a good place to work.

    How we know this

    46% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 67 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Okay
  • Only some people feel treated with respect

    Do people at Royal Mail feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    45% of people say they’re not treated with respect by their managers.

    Based on data from 176 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do people at Royal Mail get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    47% of people report that they don’t get to take proper breaks.

    Based on data from 180 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful to work at Royal Mail?

    Some people feel stressed here.

    How we know this

    67% of people say they often feel stressed at work.

    Based on data from 180 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do people at Royal Mail enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    43% of people report they don’t enjoy their job.

    Based on data from 150 people who took the Breakroom Quiz between November 2023 and May 2024.

  • Needs improving
  • Most people don’t recommend their team

    Do people at Royal Mail recommend working with their team?

    Not many people recommend working with their team.

    How we know this

    67% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 190 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at Royal Mail?

    Some people did’t get enough training when they started.

    How we know this

    50% of people report they didn’t get enough training when they started working here.

    Based on data from 181 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Needs improving
  • Most people don’t get support to progress

    Are people given support to progress at Royal Mail?

    Most people aren’t given support to progress here.

    How we know this

    In the last year, 80% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 167 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Royal Mail head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    91% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 181 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Needs improving
  • Most people don’t feel well informed by head office

    Do workers feel well informed about how Royal Mail is doing?

    Most people don’t feel well informed about how the company is doing.

    How we know this

    68% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 171 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

How Royal Mail ranks

Royal Mail ranks 9th to work for out of delivery companies.

  1. 7= UPS
    6.2
  2. 9 Royal Mail
    6.1
  3. 10 TNT
    6.0

Rankings are based on Breakroom Ratings for employers with 30 or more Breakroom Quiz responses, accurate as of 25 May 2024.

Pay ranges at Royal Mail

  1. £11.95-14.40 per hour

  2. £10.15-14.96 per hour

  3. £16.18-22.95 per hour

  4. £32.6k-45.0k per year

  5. £15.88-17.42 per hour

  6. £23.9k-49.9k per year

  7. £9.85-13.94 per hour

  8. £13.17-15.61 per hour

Royal Mail job reviews

  • Best thing

    Getting out of the office

    Worst thing

    Managers making the job more difficult & putting a lot of pressure on to finish duty when its not possible, not very family friendly

    5.0

    Royal Mail Employee, March 2024

  • Best thing

    Set hours

    Worst thing

    Managers are bullies but don't realise the pain they cause

    6.4

    Royal Mail Employee, January 2024

Jobs by location

  1. 16 job openings

  2. 31 job openings

  3. 41 job openings

  4. 8 job openings

  5. 19 job openings

  6. 29 job openings

  7. 83 job openings

  8. 31 job openings

Handy to know

How are people paid?

80%
by the hour
20%
an annual salary

Based on 190 Royal Mail employees

How much notice do people get of their shifts?

72% of people with changing schedules report getting one week notice or less.
15% of people with changing schedules report getting two weeks notice.
6% of people with changing schedules report getting three weeks notice.
8% of people with changing schedules report getting four weeks notice or more.

Based on 102 Royal Mail employees

What contracts are people on?

7% report having zero hours contracts.
2% report having low hours contracts. (less than 16 hours)
48% report having part time contracts. (16-35 hours)
43% report having full time contracts. (more than 35 hours)

Based on 145 Royal Mail employees