River Island

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River Island is a fashion retailer. They sell trend-driven fashion for women, men and children.

riverisland.com

River Island job reviews

Showing 53 reviews

  • Best thing

    40% staff discount

    Worst thing

    Management are very competitive and often accuse each other of sabotage. There is a gossip culture and people often take bad behind people's backs, including management.
    Management take credit for my positive sales figures and I get nothing in return. I have previously been offered help to progress up the company but then people "forget" and I'm stuck in the same place everyday.
    There are favourites and there is a double standard how management treat you.
    Customers can be rude and abusive and you'll get little to no support.

    1.2

    River Island Sales advisor, March 2024

  • Best thing

    Discount of 40%

    Worst thing

    Managment play favourites
    Management will also only give shifts to those who are favourites
    Management also allow the favourites to do what they want while the rest of us are ridiculed.

    1.2

    River Island Sales advisor, February 2024

  • Best thing

    discount, uniform allowance, good student job as employees are similar age

    Worst thing

    can be hypocritical, all overtime hours sometimes not offered to everyone and only given to favourites

    7.6

    River Island Sales advisor, February 2024

  • Best thing

    Discount

    Worst thing

    Poor time management
    Understaffed
    No hours for overtime
    Stress
    You’re just a number

    2.5

    River Island Team leader, January 2024

  • Best thing

    Discount on products, short shifts pay isn’t too bad

    Worst thing

    Not very much training, managers have favourites that they give over time and perks to

    2.4

    River Island Sales associate, December 2023

  • Best thing

    Choice of where you’d like to be placed on shift

    Worst thing

    Management treatment

    2.3

    River Island Sales advisor, December 2023

  • Best thing

    Discounts

    Worst thing

    River island is a very toxic environment and i don't recommend anyone working there . The management have favourites that they rely on and dont care about the other colleagues

    2.0

    River Island Sales assistant, November 2023

  • Best thing

    The people

    Worst thing

    Bad pay and lack of benefits

    5.5

    River Island Team leader, July 2023

  • Best thing

    40% discount on clothes and
    Uniform allowance every 3 months

    Worst thing

    Nothing really

    9.4

    River Island Sales assistant, June 2023

  • Best thing

    Customers
    Staff members
    Benefits

    Worst thing

    Manager
    Overworked
    Underpaid

    8.3

    River Island Floor manager, June 2023

  • Best thing

    The discount and the team

    5.5

    River Island Employee, May 2023

  • Best thing

    The people

    Worst thing

    The customers. Getting robbed

    8.2

    River Island Sales advisor, May 2023

  • Best thing

    The people who I work with.

    Worst thing

    Support from head office about treatment we receive from customers.

    8.2

    River Island Employee, April 2023

  • Best thing

    My co workers are nice

    Worst thing

    Managers are unorganised. Last minute shift changes. Low pay.

    2.1

    River Island Customer advisor, March 2023

  • Best thing

    Fashion
    Creative thinking
    Overtime availability

    Worst thing

    Gossiping
    Untrustworthy colleagues
    Irate customers
    Stigmatising

    3.2

    River Island Sales advisor, March 2023

  • Best thing

    When i'm ready to leave

    Worst thing

    Bad management, Toxic atmosphere

    1.0

    River Island Sales assistant, March 2023

  • Best thing

    My colleagues
    Chill place

    Worst thing

    Store manager being sexist and having favourites resulted in me not being able to keep my position

    3.2

    River Island Employee, March 2023

  • Best thing

    Everyone is so nice and get along great

    Worst thing

    The store is really quiet at there is hardly anything to do

    7.7

    River Island Sales advisor, February 2023

  • Best thing

    The best things about my job are that I get to interact with customer and place new lines that really show my style

    Worst thing

    The worst thing about my job is one manager she really makes it hard to work in her company

    3.9

    River Island Sales assistant, February 2023

  • Best thing

    Meeting new customers and meeting new friends

    Worst thing

    The managers and some customers which are rude

    2.8

    River Island Sales advisor, January 2023

  • Best thing

    The discount

    Worst thing

    The lack of work life balance. The work load and the lack off appreciation. The last minute information and the way you feel when you need time off.

    2.4

    River Island Store manager, January 2023

  • Best thing

    The free uniform is good, and often it's not actually that stressful or difficult to work there. The people are also generally nice

    Worst thing

    We aren't allowed our phones and are watched on CCTV often, even though it's often very quiet with little to do. Also there is a big division of tasks between managers and staff which often the seems on the basis of what managers do and don't want to do.

    3.7

    River Island Customer service assistant, November 2022

  • Best thing

    Friendly staff members who will help you out if needed, 40% staff discount which increases to 50% over the Christmas period

    Worst thing

    Managers often play favourites with staff and it’s one rule for one and another rule for someone else, very selective about when you can take holiday with certain weeks in summer and winter being ‘banned’ from taking holiday, can be hard to get cover for a shift, often underpaid and it’s made to be your job to chase up for the missing pay even though it’s the managers job to check this also takes 4 weeks to receive any missing pay, often understaffed and stressful

    6.8

    River Island Sales advisor, November 2022

  • Best thing

    fixed hours every week

    Worst thing

    constantly understaffed, constantly asked to do overtime, long queues and not enough staff at the tills, lifts constantly breaking, new management in and out, less than £10 wage, they will move you up and down and around if they want to, they’re completely disorganised.

    3.9

    River Island Sales advisor, October 2022

  • Best thing

    The clothes we sell.

    Worst thing

    No flexibility for parents or anyone infact. Abusive management.

    2.3

    River Island Sales assistant, September 2022

  • Best thing

    The people & retail team are a great support network.

    Worst thing

    Unpredictable shifts, additional hours/days expected of you unpaid, workload expectations generally from head office, feedback from directors is not constructive, reduced headcount, unable to negotiate salary due to “bandings”

    2.8

    River Island Store manager, August 2022

  • Best thing

    Most of my coworkers are really nice and supportive, will help in any situation where I need help. We are all one big team.

    Worst thing

    The fact they will decrease my hourse just so I don't have a break, I I to work over 6 hours to get one and sometimes it's really tiring in busy days. And we don't get paid break

    6.8

    River Island Sales assistant, July 2022

  • Best thing

    Good benefits and discounts
    Friendly staff
    Not overly complicated or full on

    Worst thing

    A lot of standing around during down times
    Repetitive
    Fair but not great pay compared to other jobs I’ve had

    5.0

    River Island Sales advisor, May 2022

  • Best thing

    Discount, uniform allowance, pay, guaranteed hours, mostly friendly team of staff.

    Worst thing

    Can be a little boring if it's quiet, work can be repetitive.

    8.9

    River Island Sales advisor, April 2022

  • Best thing

    Overtime, uniform and discount

    Worst thing

    Management pick favourites, no training supplied, expected to do the jobs of people well above my pay grade, management clearly don’t care about the shop or it’s staff and yet complain when jobs aren’t done to their standards (usually due to being understaffed, and not lack of effort)

    1.2

    River Island Employee, March 2022

  • Best thing

    The benefits and Colleagues

    Worst thing

    The pay is really low for the amount of work we have to do

    8.0

    River Island Sales advisor, March 2022

  • Best thing

    if your still at school then it’s for the money

    Worst thing

    can be boring sometimes

    3.9

    River Island Sales advisor, January 2022

  • Best thing

    get a good discount and free clothes. in my store are good colleagues.

    Worst thing

    one of the managers is not very nice and sometimes you’re left doing something on your own when it’s far to busy

    6.9

    River Island Sales assistant, January 2022

  • Best thing

    the 40% of there stock but that’s the only perk

    Worst thing

    the staff/ managers are so so horrible , the costumers are beyond rude & they advise £8-10 pay when it’s not

    1.1

    River Island Sales assistant, December 2021

  • Best thing

    Staff benefits

    Worst thing

    A lot of pressure and responsibilities

    4.6

    River Island Sales assistant, December 2021

  • Best thing

    fairly easy job with basic tasks such as working on till or working on the floors, staff is friendly and easy to talk too

    Worst thing

    not good pay for under 18s

    9.1

    River Island Sales advisor, December 2021

  • Best thing

    The people that I work with are my best friends

    Worst thing

    Underpaid for the amount of work I do.
    Forced to do a floor managers job with out being asked if I want the position.
    Managers with a one rule for one, another rule for others mind set.
    If your sick managers tend to not believe you.
    Mangers that have favourite members of staff

    3.0

    River Island Employee, December 2021

  • Best thing

    the staff , the workplace

    Worst thing

    a rude customer now and then

    9.3

    River Island Sales advisor, December 2021

  • Best thing

    Having nice customers, getting acknowledged for hard work you do

    Worst thing

    Moody customers, stressful situations.
    Getting confused and feeling embarrassed to your manager

    6.8

    River Island Sales advisor, December 2021

  • Best thing

    the people
    staff discount

    Worst thing

    not enough hours
    always understaffed
    no paid breaks

    2.3

    River Island Sales advisor, December 2021

  • Best thing

    40% Discounts and £100 uniform every month

    Worst thing

    Trying to find out where the clothes go as the format change frequently

    7.3

    River Island Sales advisor, November 2021

  • Best thing

    Uniform allowance

    Worst thing

    Not getting sick pay

    5.5

    River Island Sales assistant, November 2019

  • Best thing

    Discount and friendly working environment

    Worst thing

    Lack of staff

    8.0

    River Island Level one, September 2019

  • Best thing

    Discounts

    Worst thing

    Not being treated fairly / under appreciated

    4.5

    River Island Sales assistant, September 2019

  • Best thing

    Flexible

    Worst thing

    Th company is poorly ran

    2.7

    River Island Senior sales, September 2019

  • Best thing

    Discounts

    Worst thing

    Work a lot of weekends the rotas aren’t fair

    2.0

    River Island Floor manager, September 2019

  • Best thing

    The people

    Worst thing

    Lack of help

    5.5

    River Island Sales assistant, September 2019

  • Best thing

    Discount

    Worst thing

    Varies, some staff are treated better than others, customers can be rude, issues with shifts/hours

    2.1

    River Island Sales advisor, September 2019

  • Best thing

    My team

    Worst thing

    Hard to change shifts

    3.7

    River Island Sales advisor, September 2019

  • Best thing

    the people i work with

    Worst thing

    the pressure put on the team from area and regional management to hit targets

    7.7

    River Island Floor manager, September 2019