River Island
Good news! River Island has claimed their Breakroom profile.
They care about what their frontline employees think and want to be a good employer.
DismissRiver Island is a fashion retailer. They sell trend-driven fashion for women, men and children.
riverisland.comRiver Island job reviews
Showing 53 reviews
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Best thing
40% staff discount
Worst thing
Management are very competitive and often accuse each other of sabotage. There is a gossip culture and people often take bad behind people's backs, including management.
Management take credit for my positive sales figures and I get nothing in return. I have previously been offered help to progress up the company but then people "forget" and I'm stuck in the same place everyday.
There are favourites and there is a double standard how management treat you.
Customers can be rude and abusive and you'll get little to no support.River Island Sales advisor, March 2024
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Best thing
Discount of 40%
Worst thing
Managment play favourites
Management will also only give shifts to those who are favourites
Management also allow the favourites to do what they want while the rest of us are ridiculed.River Island Sales advisor, February 2024
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Best thing
discount, uniform allowance, good student job as employees are similar age
Worst thing
can be hypocritical, all overtime hours sometimes not offered to everyone and only given to favourites
River Island Sales advisor, February 2024
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Best thing
Discount
Worst thing
Poor time management
Understaffed
No hours for overtime
Stress
You’re just a numberRiver Island Team leader, January 2024
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Best thing
Discount on products, short shifts pay isn’t too bad
Worst thing
Not very much training, managers have favourites that they give over time and perks to
River Island Sales associate, December 2023
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Best thing
Choice of where you’d like to be placed on shift
Worst thing
Management treatment
River Island Sales advisor, December 2023
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Best thing
Discounts
Worst thing
River island is a very toxic environment and i don't recommend anyone working there . The management have favourites that they rely on and dont care about the other colleagues
River Island Sales assistant, November 2023
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Best thing
The people
Worst thing
Bad pay and lack of benefits
River Island Team leader, July 2023
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Best thing
40% discount on clothes and
Uniform allowance every 3 monthsWorst thing
Nothing really
River Island Sales assistant, June 2023
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Best thing
Customers
Staff members
BenefitsWorst thing
Manager
Overworked
UnderpaidRiver Island Floor manager, June 2023
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Best thing
The discount and the team
River Island Employee, May 2023
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Best thing
The people
Worst thing
The customers. Getting robbed
River Island Sales advisor, May 2023
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Best thing
The people who I work with.
Worst thing
Support from head office about treatment we receive from customers.
River Island Employee, April 2023
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Best thing
My co workers are nice
Worst thing
Managers are unorganised. Last minute shift changes. Low pay.
River Island Customer advisor, March 2023
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Best thing
Fashion
Creative thinking
Overtime availabilityWorst thing
Gossiping
Untrustworthy colleagues
Irate customers
StigmatisingRiver Island Sales advisor, March 2023
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Best thing
When i'm ready to leave
Worst thing
Bad management, Toxic atmosphere
River Island Sales assistant, March 2023
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Best thing
My colleagues
Chill placeWorst thing
Store manager being sexist and having favourites resulted in me not being able to keep my position
River Island Employee, March 2023
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Best thing
Everyone is so nice and get along great
Worst thing
The store is really quiet at there is hardly anything to do
River Island Sales advisor, February 2023
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Best thing
The best things about my job are that I get to interact with customer and place new lines that really show my style
Worst thing
The worst thing about my job is one manager she really makes it hard to work in her company
River Island Sales assistant, February 2023
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Best thing
Meeting new customers and meeting new friends
Worst thing
The managers and some customers which are rude
River Island Sales advisor, January 2023
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Best thing
The discount
Worst thing
The lack of work life balance. The work load and the lack off appreciation. The last minute information and the way you feel when you need time off.
River Island Store manager, January 2023
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Best thing
The free uniform is good, and often it's not actually that stressful or difficult to work there. The people are also generally nice
Worst thing
We aren't allowed our phones and are watched on CCTV often, even though it's often very quiet with little to do. Also there is a big division of tasks between managers and staff which often the seems on the basis of what managers do and don't want to do.
River Island Customer service assistant, November 2022
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Best thing
Friendly staff members who will help you out if needed, 40% staff discount which increases to 50% over the Christmas period
Worst thing
Managers often play favourites with staff and it’s one rule for one and another rule for someone else, very selective about when you can take holiday with certain weeks in summer and winter being ‘banned’ from taking holiday, can be hard to get cover for a shift, often underpaid and it’s made to be your job to chase up for the missing pay even though it’s the managers job to check this also takes 4 weeks to receive any missing pay, often understaffed and stressful
River Island Sales advisor, November 2022
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Best thing
fixed hours every week
Worst thing
constantly understaffed, constantly asked to do overtime, long queues and not enough staff at the tills, lifts constantly breaking, new management in and out, less than £10 wage, they will move you up and down and around if they want to, they’re completely disorganised.
River Island Sales advisor, October 2022
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Best thing
The clothes we sell.
Worst thing
No flexibility for parents or anyone infact. Abusive management.
River Island Sales assistant, September 2022
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Best thing
The people & retail team are a great support network.
Worst thing
Unpredictable shifts, additional hours/days expected of you unpaid, workload expectations generally from head office, feedback from directors is not constructive, reduced headcount, unable to negotiate salary due to “bandings”
River Island Store manager, August 2022
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Best thing
Most of my coworkers are really nice and supportive, will help in any situation where I need help. We are all one big team.
Worst thing
The fact they will decrease my hourse just so I don't have a break, I I to work over 6 hours to get one and sometimes it's really tiring in busy days. And we don't get paid break
River Island Sales assistant, July 2022
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Best thing
Good benefits and discounts
Friendly staff
Not overly complicated or full onWorst thing
A lot of standing around during down times
Repetitive
Fair but not great pay compared to other jobs I’ve hadRiver Island Sales advisor, May 2022
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Best thing
Discount, uniform allowance, pay, guaranteed hours, mostly friendly team of staff.
Worst thing
Can be a little boring if it's quiet, work can be repetitive.
River Island Sales advisor, April 2022
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Best thing
Overtime, uniform and discount
Worst thing
Management pick favourites, no training supplied, expected to do the jobs of people well above my pay grade, management clearly don’t care about the shop or it’s staff and yet complain when jobs aren’t done to their standards (usually due to being understaffed, and not lack of effort)
River Island Employee, March 2022
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Best thing
The benefits and Colleagues
Worst thing
The pay is really low for the amount of work we have to do
River Island Sales advisor, March 2022
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Best thing
if your still at school then it’s for the money
Worst thing
can be boring sometimes
River Island Sales advisor, January 2022
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Best thing
get a good discount and free clothes. in my store are good colleagues.
Worst thing
one of the managers is not very nice and sometimes you’re left doing something on your own when it’s far to busy
River Island Sales assistant, January 2022
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Best thing
the 40% of there stock but that’s the only perk
Worst thing
the staff/ managers are so so horrible , the costumers are beyond rude & they advise £8-10 pay when it’s not
River Island Sales assistant, December 2021
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Best thing
Staff benefits
Worst thing
A lot of pressure and responsibilities
River Island Sales assistant, December 2021
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Best thing
fairly easy job with basic tasks such as working on till or working on the floors, staff is friendly and easy to talk too
Worst thing
not good pay for under 18s
River Island Sales advisor, December 2021
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Best thing
The people that I work with are my best friends
Worst thing
Underpaid for the amount of work I do.
Forced to do a floor managers job with out being asked if I want the position.
Managers with a one rule for one, another rule for others mind set.
If your sick managers tend to not believe you.
Mangers that have favourite members of staffRiver Island Employee, December 2021
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Best thing
the staff , the workplace
Worst thing
a rude customer now and then
River Island Sales advisor, December 2021
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Best thing
Having nice customers, getting acknowledged for hard work you do
Worst thing
Moody customers, stressful situations.
Getting confused and feeling embarrassed to your managerRiver Island Sales advisor, December 2021
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Best thing
the people
staff discountWorst thing
not enough hours
always understaffed
no paid breaksRiver Island Sales advisor, December 2021
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Best thing
40% Discounts and £100 uniform every month
Worst thing
Trying to find out where the clothes go as the format change frequently
River Island Sales advisor, November 2021
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Best thing
Uniform allowance
Worst thing
Not getting sick pay
River Island Sales assistant, November 2019
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Best thing
Discount and friendly working environment
Worst thing
Lack of staff
River Island Level one, September 2019
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Best thing
Discounts
Worst thing
Not being treated fairly / under appreciated
River Island Sales assistant, September 2019
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Best thing
Flexible
Worst thing
Th company is poorly ran
River Island Senior sales, September 2019
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Best thing
Discounts
Worst thing
Work a lot of weekends the rotas aren’t fair
River Island Floor manager, September 2019
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Best thing
The people
Worst thing
Lack of help
River Island Sales assistant, September 2019
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Best thing
Discount
Worst thing
Varies, some staff are treated better than others, customers can be rude, issues with shifts/hours
River Island Sales advisor, September 2019
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Best thing
My team
Worst thing
Hard to change shifts
River Island Sales advisor, September 2019
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Best thing
the people i work with
Worst thing
the pressure put on the team from area and regional management to hit targets
River Island Floor manager, September 2019