5.1

Premier Inn

Receptionist at Premier Inn

People in this role may also be known as receptionists.

31 workers in this role at Premier Inn have taken the survey.

How much does Premier Inn pay receptionists?

Receptionist at Premier Inn
£8.51–9.74
Typical range
£8.45–10.64

Receptionist employees at Premier Inn are typically paid £8.51–9.74 an hour, based on data from 30 employees.

Compare pay rates at Premier Inn

What is management like for receptionist employees at Premier Inn?

115 people shared what they think about this job…

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Not great
  • Head office doesn’t understand the frontline

    Do receptionists think Premier Inn head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work

    How we know this

    70% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 27 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Managers aren’t respectful

    Do receptionists at Premier Inn feel treated by respect by their managers?

    Most people don’t feel treated with respect by their managers

    How we know this

    52% of people say they’re not treated with respect by their managers

    Based on information from 25 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    Customer interactions.

    Worst thing

    Managers are horrible,
    Overworked,
    No one Listens to you,
    Every holiday application gets ignored,
    Shifts can finish at 23:00, but you’ll start again at 6:15am, then they’ll complain if you say you’re tired or need a break,
    You’ll work through your break,
    Managers don’t keep you updated and leave you hanging,
    Not trained properly for different scenarios,
    …I could go on

    1.0

    Employee, October 2021

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What are the hours like for receptionist employees at Premier Inn?

115 people shared what they think about this job…

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do receptionists get of their shift pattern at Premier Inn?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 47% report getting one week notice or less
    • 30% report getting two weeks notice
    • 17% report getting three weeks notice
    • 7% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 30 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Not easy to take sick leave

    How easy is it for receptionists to take sick leave at Premier Inn?

    Most people find it hard to take sick leave

    How we know this

    58% of people report that it’s hard to take time off if they are sick

    Based on information from 19 job reviews

  • Hard to choose shifts

    Do receptionists at Premier Inn get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    52% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 27 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Shifts get changed at short notice

    Do Premier Inn managers change receptionists shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    55% of people say their manager changes their shifts at the last minute

    Based on information from 29 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People don’t get proper breaks

    Do receptionists at Premier Inn get proper breaks?

    Most people don’t get proper breaks

    How we know this

    74% of people report that they don’t get to take proper breaks

    Based on information from 23 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Good
  • Easy to book holiday

    How easy is it for receptionists to book a holiday at Premier Inn?

    Most people find it easy to book holidays

    How we know this

    58% of people report it’s easy to book holidays

    Based on information from 26 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • No unpaid extra work

    Do receptionists at Premier Inn do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    60% of people report that they don’t do extra unpaid work

    Based on information from 20 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Excellent
  • People don’t worry about getting enough hours

    Do receptionists at Premier Inn worry about hours?

    People don’t worry about getting enough hours

    How we know this

    77% of people report they don’t worry about getting enough hours

    Based on information from 30 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    The team and company

    Worst thing

    Odd hours at times, short staffed

    7.9

    Employee, April 2021

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What is career progression like for receptionists at Premier Inn?

115 people shared what they think about this job…

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Good
  • Enough training

    Do receptionists get enough training when they start at Premier Inn?

    Most people get enough training when they start

    How we know this

    59% of people report they got enough training when they started working here

    Based on information from 29 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are receptionists given support to progress at Premier Inn?

    Most people are given support to progress here

    How we know this

    In the last year, 50% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 28 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from receptionists at Premier Inn

8 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    The pay is good for hourly paid work

    3.7

    Employee, August 2021

  • Best thing

    Meeting different types of people

    Worst thing

    When you did everything but guest are still unhappy

    6.5

    Employee, July 2021

  • Best thing

    Perks

    Worst thing

    Could work anytime which doesnt suit me

    3.7

    Employee, June 2021

  • Best thing

    Doing my receptionist apprenticeship

    Worst thing

    Always getting a warning or put on management watch if im off sick .i have health issues which do not get taken into account

    4.2

    Employee, May 2021

  • Best thing

    Colleagues and the nice guests.

    Worst thing

    Bad ignorant guests

    5.2

    Receptionist, February 2021

  • Best thing

    Most of the people who come and stay

    Worst thing

    Some of my colleagues

    5.8

    Receptionist, January 2021

  • Best thing

    Meeting guests work colleagues perks

    Worst thing

    Working nights

    6.8

    Night reception, December 2020

  • Best thing

    Interaction with guests

    Worst thing

    Complaints and unnecessary comments

    5.2

    Receptionist, December 2019

Latest vacancies for receptionists at Premier Inn

See all Premier Inn receptionist jobs

How Premier Inn ranks

Premier Inn ranks joint 12th to work for in receptionist employers

  1. 11 IVC Evidensia
    5.2
  2. 12= Premier Inn
    5.1
  3. 12= Travelodge
    5.1