Premier Inn
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premierinn.com/gb/en/home.htmlPremier Inn job reviews
Showing 87 reviews
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Best thing
People you work with are friendly and care
Worst thing
Bad management not kept in the loop with new standards ETC
Premier Inn Housekeeper, May 2023
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Best thing
The people I worked with
Worst thing
Upper Management
Premier Inn Duty manager, May 2023
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Best thing
Nightshift is mostly quiet where I work. There isn't much customer interaction
Worst thing
The pay
Premier Inn Employee, May 2023
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Best thing
Career progression
Worst thing
Unpaid breaks.
Head office has no idea on what happens inside the hotels and they ask us to run them a certain way when it just doesn't work.
With some managers training is nonexistent. You just get thrown in the deepend.Premier Inn Duty manager, April 2023
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Best thing
Cheap food and meeting people
Worst thing
The stress and lack of progression
Premier Inn Employee, April 2023
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Best thing
Coworkers
Worst thing
Small salary, not enough working hours, company work in their interests not your as a team member
Premier Inn Front of house, March 2023
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Best thing
Half price food,
Atmosphere,
GuestsWorst thing
Unsocial hours,
Pay,
ManagementPremier Inn Employee, March 2023
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Best thing
Perks and the team
Worst thing
Not a bought hours in the shift
Premier Inn Employee, February 2023
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Best thing
Decent pay for effort at Nightshift. Other members are really friendly and put an effort.
Worst thing
There are other places offering way more for nightshifts. Managers and any higher ups have no clue what they are doing. Got stuck with 8 days of holidays left before refresh since they wouldnt accept my previous requests.
Premier Inn Front of house, January 2023
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Best thing
The benefits and discounts
Worst thing
Dhm's take over and you feel like you can't really do your job. Also slow on training.
Premier Inn Employee, January 2023
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Best thing
Hotel discounts
Worst thing
Some rooms are old and there is only one receptionist working at a time plus the receptionist has to check rooms
Premier Inn Receptionist, December 2022
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Best thing
Friendly customers. Laughs and jokes
Worst thing
Not treated with respect because I’m the youngest, I get stressed a lot, I don’t have spare time because I’m a student
Premier Inn Bar staff, December 2022
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Best thing
It’s basic
Short hoursWorst thing
Can become stressful
A lot of online training to completePremier Inn Housekeeper, November 2022
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Best thing
Being on my own
Worst thing
Assistant manager, causes arguments between staff and manipulates employees against each other
Premier Inn Receptionist, November 2022
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Best thing
The team
The discountsWorst thing
The stress of getting rooms done in very little time with hardly any help
Premier Inn Housekeeper, November 2022
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Best thing
You meet so many people going in and out and get to understand different backgrounds, ethnicities and it helps you open your eyes to the nicer side of hospitality. If you have a great team, you will have no problem at all and would rather enjoy working. A lot of the time my manager joins in as much as he can and doesn’t see us employees as ‘below’ him. If something needed mopping up, he would do it himself if he knew i was busy etc. If I am not feeling too good, they’ll tell me to sit down and have a drink. I find having a good relationship with your manager and colleagues being very important as then you can rely on each-other if wanting shift swaps, a day off, or in need of anything else. It’s a very professional environment of which I work in however you can have a joke and a laugh with guests and colleagues.
Worst thing
Probably the fact we only get a 20 min break but it doesn’t bother me too much.
Premier Inn Front of house, October 2022
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Best thing
The people, being in a brand
Worst thing
Stress, high pressure, being open 24/7 365 days a year, team sickness, demanding/unkind guests, lack if resources, lack in human training (all done online) career path limit based on whether your manager likes you
Premier Inn Deputy manager, September 2022
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Best thing
Flexible hours if you need
Worst thing
Sometimes you need work long hours
Premier Inn Housekeeper, September 2022
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Best thing
The pay
Worst thing
some of the people
Premier Inn Kitchen staff, September 2022
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Best thing
Equal pay
Some but not all nice team members and managersWorst thing
Rude managers
Overworked
Hours beyond contract
No proper breaks
Holidays get cancelled without knowledge
Rude customers (sometimes)
Toxic/abusive environment
Lazy co workers (some)Premier Inn Front of house, September 2022
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Best thing
Easy, flexible, I work with literally the best people
Worst thing
Customers, time frames
Premier Inn Housekeeper, August 2022
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Best thing
Discount, pay & apprenticeship scheme
Worst thing
Lack of support for staff with disabilities, minimal training on night shift does not help with this. They leave you unsure what to do when you are on your own at night. Walk rounds each hour you are not seen on camera so could be dangerous. No paid break even though on night shift I physically cannot leave the premises or go to the staff room to take my break. Rotas are not done advanced enough so part time people sometimes don’t find out until the day before that they are working. In our contracts they say they can cut our hours at anytime, so do so and then expect you to pick up extra hours on other weeks when they need you but don’t take into account you need your regular hours.
Premier Inn Employee, August 2022
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Best thing
Hours, pay, friends
Worst thing
Can be hard work sometimes, very physical job
Premier Inn Employee, August 2022
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Best thing
Some people make it enjoyable
Worst thing
Sometimes it feels like the managers don't care about you
Premier Inn Housekeeper, August 2022
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Best thing
I love the team I work with and love my DHM she's very understanding.
Worst thing
Rude guests, rooms are never ready on time so we get it in the ear, not enough hours, not enough money to live on.
Premier Inn Receptionist, August 2022
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Best thing
Friendly and good pay
Worst thing
The rotas I never get a weekend off with my daughter
Premier Inn Receptionist, August 2022
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Best thing
The staff are lovely. The job is very enjoyable
Worst thing
Rotas not far in advanced enough
Premier Inn Housekeeper, August 2022
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Best thing
The perks, and the system in place.
Worst thing
Noone gollows any rules. Everyone is rude and backstabbing people collecting evidence about everyone to then use it against them. Very toxic environment.
Premier Inn Employee, August 2022
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Best thing
The people
Worst thing
The guest who are really messy
Premier Inn Housekeeper, August 2022
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Best thing
Working with my colleagues
Worst thing
Pay, rota sometimes, lack of staff due to people not wanting to work
Premier Inn Duty manager, July 2022
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Best thing
The hours/pay
Worst thing
It can become repetitive as can any cleaning
Premier Inn Housekeeper, July 2022
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Best thing
There’s a multitude of benefits.
Worst thing
Customers and management can be awful at times and management has no understanding of how to be a team member.
Premier Inn Front of house, July 2022
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Best thing
Sooooo many discounts and benefits in a lot of retailers. Never work more than you’re supposed to unless you agree to it
Worst thing
The customers
Premier Inn Duty manager, July 2022
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Best thing
Working alone.
Early finish time sometimesWorst thing
Management is toxic.
Group chats are negative and put you down constantly. You never get praise or acknowledgement for how hard you work, only what staff are doing wrong.
Dodgy policies are pit in place that aren't legal.Premier Inn Housekeeper, July 2022
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Best thing
Money
Worst thing
Some managers. No respect given and they expect respect back. All they care about is the company and not you and your health
Premier Inn Chef, July 2022
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Best thing
Discoun
Worst thing
Everything delivery days are the worse
Premier Inn Employee, July 2022
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Best thing
The people I work with
Worst thing
Unfair pay. Workload too high
Premier Inn Receptionist, June 2022
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Best thing
Good hours and decent pay
Worst thing
Management not understanding stress of dealing with difficult customers on a daily basis
Premier Inn Front of house, June 2022
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Best thing
Pay, guaranteed hours, variety of tasks
Worst thing
Understaffed, lack of control on staff members
Premier Inn Employee, May 2022
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Best thing
Money
Worst thing
Rude customers and managers
Premier Inn Crew member, May 2022
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Best thing
The people I work with an the benefits
Worst thing
My manager, the large work load expected to be done within unrealistic times, not receiving rotas till 4 days in advance, having rotas changed constantly and being guilt tripped and manipulated when phoning in ill
Premier Inn Housekeeper, April 2022
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Best thing
Team
Worst thing
Management, stressful environment lots of abuse from guests and unreasonable targets soul destroying
Premier Inn Team member, March 2022
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Worst thing
Lack of equiment. Things not working such as tills , key cutting systems .
Premier Inn Receptionist, March 2022
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Best thing
Works around my childcare needs, some great people to work with
Worst thing
Breaks aren't long
Overworked
Not given enough time to do tasks
Make one mistake and it will always be notice but your hard work will be ignored
Too much negativity
Not taken seriouslyPremier Inn Employee, March 2022
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Best thing
the breakfast room
Worst thing
the time limits on rooms
Premier Inn Employee, February 2022
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Best thing
Some of the people
Some of the regular guests
£2 lunch
Worst thing
Not enough staff
No way to get a break but still have to take one
Too many tasks for line workers
Premier Inn Receptionist, February 2022
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Best thing
Pay. The team is very friendly
Worst thing
On an evening shift it get abit boring as there is not a lot to do. Plus you get lonely as it’s just you in the hotel
Premier Inn Receptionist, February 2022
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Best thing
The pay and the people I work with
Worst thing
Guests can leave rooms atrocious with no repercussions and it takes longer to clean so you go over your time
Premier Inn Employee, February 2022
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Best thing
Close to home, some nice staff members
Worst thing
Stress, lack of respect and care for members of staff with more responsibilities, unable to give ideas and criticism to methods/managers
Premier Inn Duty manager, February 2022
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Best thing
dealling with nice guests
Worst thing
conpany not supporting staff and site enougth
Premier Inn Receptionist, February 2022