Premier Inn

Unclaimed profile

Uh oh. Premier Inn hasn’t committed to creating great jobs yet.

Breakroom helps companies understand what their employees really think and supports them to be better employers.

If you’re from head office, sign up here to get started on your Breakroom journey.

Claim your profile

Dismiss

Premier Inn is an international hotel operator.

premierinn.com/gb/en/home.html

Premier Inn job reviews

Showing 87 reviews

  • Best thing

    People you work with are friendly and care

    Worst thing

    Bad management not kept in the loop with new standards ETC

    3.4

    Premier Inn Housekeeper, May 2023

  • Best thing

    The people I worked with

    Worst thing

    Upper Management

    1.2

    Premier Inn Duty manager, May 2023

  • Best thing

    Nightshift is mostly quiet where I work. There isn't much customer interaction

    Worst thing

    The pay

    7.8

    Premier Inn Employee, May 2023

  • Best thing

    Career progression

    Worst thing

    Unpaid breaks.
    Head office has no idea on what happens inside the hotels and they ask us to run them a certain way when it just doesn't work.
    With some managers training is nonexistent. You just get thrown in the deepend.

    5.5

    Premier Inn Duty manager, April 2023

  • Best thing

    Cheap food and meeting people

    Worst thing

    The stress and lack of progression

    2.6

    Premier Inn Employee, April 2023

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    Coworkers

    Worst thing

    Small salary, not enough working hours, company work in their interests not your as a team member

    8.0

    Premier Inn Front of house, March 2023

  • Best thing

    Half price food,
    Atmosphere,
    Guests

    Worst thing

    Unsocial hours,
    Pay,
    Management

    2.4

    Premier Inn Employee, March 2023

  • Best thing

    Perks and the team

    Worst thing

    Not a bought hours in the shift

    8.4

    Premier Inn Employee, February 2023

  • Best thing

    Decent pay for effort at Nightshift. Other members are really friendly and put an effort.

    Worst thing

    There are other places offering way more for nightshifts. Managers and any higher ups have no clue what they are doing. Got stuck with 8 days of holidays left before refresh since they wouldnt accept my previous requests.

    3.7

    Premier Inn Front of house, January 2023

  • Best thing

    The benefits and discounts

    Worst thing

    Dhm's take over and you feel like you can't really do your job. Also slow on training.

    6.0

    Premier Inn Employee, January 2023

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    Hotel discounts

    Worst thing

    Some rooms are old and there is only one receptionist working at a time plus the receptionist has to check rooms

    7.0

    Premier Inn Receptionist, December 2022

  • Best thing

    Friendly customers. Laughs and jokes

    Worst thing

    Not treated with respect because I’m the youngest, I get stressed a lot, I don’t have spare time because I’m a student

    4.3

    Premier Inn Bar staff, December 2022

  • Best thing

    It’s basic
    Short hours

    Worst thing

    Can become stressful
    A lot of online training to complete

    8.9

    Premier Inn Housekeeper, November 2022

  • Best thing

    Being on my own

    Worst thing

    Assistant manager, causes arguments between staff and manipulates employees against each other

    1.1

    Premier Inn Receptionist, November 2022

  • Best thing

    The team
    The discounts

    Worst thing

    The stress of getting rooms done in very little time with hardly any help

    8.7

    Premier Inn Housekeeper, November 2022

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    You meet so many people going in and out and get to understand different backgrounds, ethnicities and it helps you open your eyes to the nicer side of hospitality. If you have a great team, you will have no problem at all and would rather enjoy working. A lot of the time my manager joins in as much as he can and doesn’t see us employees as ‘below’ him. If something needed mopping up, he would do it himself if he knew i was busy etc. If I am not feeling too good, they’ll tell me to sit down and have a drink. I find having a good relationship with your manager and colleagues being very important as then you can rely on each-other if wanting shift swaps, a day off, or in need of anything else. It’s a very professional environment of which I work in however you can have a joke and a laugh with guests and colleagues.

    Worst thing

    Probably the fact we only get a 20 min break but it doesn’t bother me too much.

    9.2

    Premier Inn Front of house, October 2022

  • Best thing

    The people, being in a brand

    Worst thing

    Stress, high pressure, being open 24/7 365 days a year, team sickness, demanding/unkind guests, lack if resources, lack in human training (all done online) career path limit based on whether your manager likes you

    1.6

    Premier Inn Deputy manager, September 2022

  • Best thing

    Flexible hours if you need

    Worst thing

    Sometimes you need work long hours

    9.1

    Premier Inn Housekeeper, September 2022

  • Best thing

    The pay

    Worst thing

    some of the people

    8.2

    Premier Inn Kitchen staff, September 2022

  • Best thing

    Equal pay
    Some but not all nice team members and managers

    Worst thing

    Rude managers
    Overworked
    Hours beyond contract
    No proper breaks
    Holidays get cancelled without knowledge
    Rude customers (sometimes)
    Toxic/abusive environment
    Lazy co workers (some)

    2.8

    Premier Inn Front of house, September 2022

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    Easy, flexible, I work with literally the best people

    Worst thing

    Customers, time frames

    7.3

    Premier Inn Housekeeper, August 2022

  • Best thing

    Discount, pay & apprenticeship scheme

    Worst thing

    Lack of support for staff with disabilities, minimal training on night shift does not help with this. They leave you unsure what to do when you are on your own at night. Walk rounds each hour you are not seen on camera so could be dangerous. No paid break even though on night shift I physically cannot leave the premises or go to the staff room to take my break. Rotas are not done advanced enough so part time people sometimes don’t find out until the day before that they are working. In our contracts they say they can cut our hours at anytime, so do so and then expect you to pick up extra hours on other weeks when they need you but don’t take into account you need your regular hours.

    1.3

    Premier Inn Employee, August 2022

  • Best thing

    Hours, pay, friends

    Worst thing

    Can be hard work sometimes, very physical job

    8.6

    Premier Inn Employee, August 2022

  • Best thing

    Some people make it enjoyable

    Worst thing

    Sometimes it feels like the managers don't care about you

    5.5

    Premier Inn Housekeeper, August 2022

  • Best thing

    I love the team I work with and love my DHM she's very understanding.

    Worst thing

    Rude guests, rooms are never ready on time so we get it in the ear, not enough hours, not enough money to live on.

    2.3

    Premier Inn Receptionist, August 2022

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    Friendly and good pay

    Worst thing

    The rotas I never get a weekend off with my daughter

    7.6

    Premier Inn Receptionist, August 2022

  • Best thing

    The staff are lovely. The job is very enjoyable

    Worst thing

    Rotas not far in advanced enough

    9.3

    Premier Inn Housekeeper, August 2022

  • Best thing

    The perks, and the system in place.

    Worst thing

    Noone gollows any rules. Everyone is rude and backstabbing people collecting evidence about everyone to then use it against them. Very toxic environment.

    1.9

    Premier Inn Employee, August 2022

  • Best thing

    The people

    Worst thing

    The guest who are really messy

    8.8

    Premier Inn Housekeeper, August 2022

  • Best thing

    Working with my colleagues

    Worst thing

    Pay, rota sometimes, lack of staff due to people not wanting to work

    6.4

    Premier Inn Duty manager, July 2022

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    The hours/pay

    Worst thing

    It can become repetitive as can any cleaning

    8.6

    Premier Inn Housekeeper, July 2022

  • Best thing

    There’s a multitude of benefits.

    Worst thing

    Customers and management can be awful at times and management has no understanding of how to be a team member.

    1.4

    Premier Inn Front of house, July 2022

  • Best thing

    Sooooo many discounts and benefits in a lot of retailers. Never work more than you’re supposed to unless you agree to it

    Worst thing

    The customers

    8.9

    Premier Inn Duty manager, July 2022

  • Best thing

    Working alone.
    Early finish time sometimes

    Worst thing

    Management is toxic.
    Group chats are negative and put you down constantly. You never get praise or acknowledgement for how hard you work, only what staff are doing wrong.
    Dodgy policies are pit in place that aren't legal.

    2.8

    Premier Inn Housekeeper, July 2022

  • Best thing

    Money

    Worst thing

    Some managers. No respect given and they expect respect back. All they care about is the company and not you and your health

    1.5

    Premier Inn Chef, July 2022

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    Discoun

    Worst thing

    Everything delivery days are the worse

    2.4

    Premier Inn Employee, July 2022

  • Best thing

    The people I work with

    Worst thing

    Unfair pay. Workload too high

    3.4

    Premier Inn Receptionist, June 2022

  • Best thing

    Good hours and decent pay

    Worst thing

    Management not understanding stress of dealing with difficult customers on a daily basis

    6.1

    Premier Inn Front of house, June 2022

  • Best thing

    Pay, guaranteed hours, variety of tasks

    Worst thing

    Understaffed, lack of control on staff members

    8.9

    Premier Inn Employee, May 2022

  • Best thing

    Money

    Worst thing

    Rude customers and managers

    3.9

    Premier Inn Crew member, May 2022

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    The people I work with an the benefits

    Worst thing

    My manager, the large work load expected to be done within unrealistic times, not receiving rotas till 4 days in advance, having rotas changed constantly and being guilt tripped and manipulated when phoning in ill

    1.6

    Premier Inn Housekeeper, April 2022

  • Best thing

    Team

    Worst thing

    Management, stressful environment lots of abuse from guests and unreasonable targets soul destroying

    1.7

    Premier Inn Team member, March 2022

  • Worst thing

    Lack of equiment. Things not working such as tills , key cutting systems .

    6.8

    Premier Inn Receptionist, March 2022

  • Best thing

    Works around my childcare needs, some great people to work with

    Worst thing

    Breaks aren't long
    Overworked
    Not given enough time to do tasks
    Make one mistake and it will always be notice but your hard work will be ignored
    Too much negativity
    Not taken seriously

    1.9

    Premier Inn Employee, March 2022

  • Best thing

    the breakfast room

    Worst thing

    the time limits on rooms

    8.0

    Premier Inn Employee, February 2022

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    Some of the people

    Some of the regular guests

    £2 lunch

    Worst thing

    Not enough staff

    No way to get a break but still have to take one

    Too many tasks for line workers

    1.7

    Premier Inn Receptionist, February 2022

  • Best thing

    Pay. The team is very friendly

    Worst thing

    On an evening shift it get abit boring as there is not a lot to do. Plus you get lonely as it’s just you in the hotel

    8.0

    Premier Inn Receptionist, February 2022

  • Best thing

    The pay and the people I work with

    Worst thing

    Guests can leave rooms atrocious with no repercussions and it takes longer to clean so you go over your time

    9.6

    Premier Inn Employee, February 2022

  • Best thing

    Close to home, some nice staff members

    Worst thing

    Stress, lack of respect and care for members of staff with more responsibilities, unable to give ideas and criticism to methods/managers

    2.3

    Premier Inn Duty manager, February 2022

  • Best thing

    dealling with nice guests

    Worst thing

    conpany not supporting staff and site enougth

    3.4

    Premier Inn Receptionist, February 2022