Premier Inn job reviews

Showing 87 reviews

• Best thing

  People you work with are friendly and care

  Worst thing

  Bad management not kept in the loop with new standards ETC

  3.4

  Premier Inn Housekeeper, May 2023

• Best thing

  The people I worked with

  Worst thing

  Upper Management

  1.2

  Premier Inn Duty manager, May 2023

• Best thing

  Nightshift is mostly quiet where I work. There isn't much customer interaction

  Worst thing

  The pay

  7.8

  Premier Inn Employee, May 2023

• Best thing

  Career progression

  Worst thing

  Unpaid breaks.
  Head office has no idea on what happens inside the hotels and they ask us to run them a certain way when it just doesn't work.
  With some managers training is nonexistent. You just get thrown in the deepend.

  5.5

  Premier Inn Duty manager, April 2023

• Best thing

  Cheap food and meeting people

  Worst thing

  The stress and lack of progression

  2.6

  Premier Inn Employee, April 2023

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• Best thing

  Coworkers

  Worst thing

  Small salary, not enough working hours, company work in their interests not your as a team member

  8.0

  Premier Inn Front of house, March 2023

• Best thing

  Half price food,
  Atmosphere,
  Guests

  Worst thing

  Unsocial hours,
  Pay,
  Management

  2.4

  Premier Inn Employee, March 2023

• Best thing

  Perks and the team

  Worst thing

  Not a bought hours in the shift

  8.4

  Premier Inn Employee, February 2023

• Best thing

  Decent pay for effort at Nightshift. Other members are really friendly and put an effort.

  Worst thing

  There are other places offering way more for nightshifts. Managers and any higher ups have no clue what they are doing. Got stuck with 8 days of holidays left before refresh since they wouldnt accept my previous requests.

  3.7

  Premier Inn Front of house, January 2023

• Best thing

  The benefits and discounts

  Worst thing

  Dhm's take over and you feel like you can't really do your job. Also slow on training.

  6.0

  Premier Inn Employee, January 2023

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• Best thing

  Hotel discounts

  Worst thing

  Some rooms are old and there is only one receptionist working at a time plus the receptionist has to check rooms

  7.0

  Premier Inn Receptionist, December 2022

• Best thing

  Friendly customers. Laughs and jokes

  Worst thing

  Not treated with respect because I’m the youngest, I get stressed a lot, I don’t have spare time because I’m a student

  4.3

  Premier Inn Bar staff, December 2022

• Best thing

  It’s basic
  Short hours

  Worst thing

  Can become stressful
  A lot of online training to complete

  8.9

  Premier Inn Housekeeper, November 2022

• Best thing

  Being on my own

  Worst thing

  Assistant manager, causes arguments between staff and manipulates employees against each other

  1.1

  Premier Inn Receptionist, November 2022

• Best thing

  The team
  The discounts

  Worst thing

  The stress of getting rooms done in very little time with hardly any help

  8.7

  Premier Inn Housekeeper, November 2022

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• Best thing

  You meet so many people going in and out and get to understand different backgrounds, ethnicities and it helps you open your eyes to the nicer side of hospitality. If you have a great team, you will have no problem at all and would rather enjoy working. A lot of the time my manager joins in as much as he can and doesn’t see us employees as ‘below’ him. If something needed mopping up, he would do it himself if he knew i was busy etc. If I am not feeling too good, they’ll tell me to sit down and have a drink. I find having a good relationship with your manager and colleagues being very important as then you can rely on each-other if wanting shift swaps, a day off, or in need of anything else. It’s a very professional environment of which I work in however you can have a joke and a laugh with guests and colleagues.

  Worst thing

  Probably the fact we only get a 20 min break but it doesn’t bother me too much.

  9.2

  Premier Inn Front of house, October 2022

• Best thing

  The people, being in a brand

  Worst thing

  Stress, high pressure, being open 24/7 365 days a year, team sickness, demanding/unkind guests, lack if resources, lack in human training (all done online) career path limit based on whether your manager likes you

  1.6

  Premier Inn Deputy manager, September 2022

• Best thing

  Flexible hours if you need

  Worst thing

  Sometimes you need work long hours

  9.1

  Premier Inn Housekeeper, September 2022

• Best thing

  The pay

  Worst thing

  some of the people

  8.2

  Premier Inn Kitchen staff, September 2022

• Best thing

  Equal pay
  Some but not all nice team members and managers

  Worst thing

  Rude managers
  Overworked
  Hours beyond contract
  No proper breaks
  Holidays get cancelled without knowledge
  Rude customers (sometimes)
  Toxic/abusive environment
  Lazy co workers (some)

  2.8

  Premier Inn Front of house, September 2022

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• Best thing

  Easy, flexible, I work with literally the best people

  Worst thing

  Customers, time frames

  7.3

  Premier Inn Housekeeper, August 2022

• Best thing

  Discount, pay & apprenticeship scheme

  Worst thing

  Lack of support for staff with disabilities, minimal training on night shift does not help with this. They leave you unsure what to do when you are on your own at night. Walk rounds each hour you are not seen on camera so could be dangerous. No paid break even though on night shift I physically cannot leave the premises or go to the staff room to take my break. Rotas are not done advanced enough so part time people sometimes don’t find out until the day before that they are working. In our contracts they say they can cut our hours at anytime, so do so and then expect you to pick up extra hours on other weeks when they need you but don’t take into account you need your regular hours.

  1.3

  Premier Inn Employee, August 2022

• Best thing

  Hours, pay, friends

  Worst thing

  Can be hard work sometimes, very physical job

  8.6

  Premier Inn Employee, August 2022

• Best thing

  Some people make it enjoyable

  Worst thing

  Sometimes it feels like the managers don't care about you

  5.5

  Premier Inn Housekeeper, August 2022

• Best thing

  I love the team I work with and love my DHM she's very understanding.

  Worst thing

  Rude guests, rooms are never ready on time so we get it in the ear, not enough hours, not enough money to live on.

  2.3

  Premier Inn Receptionist, August 2022

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• Best thing

  Friendly and good pay

  Worst thing

  The rotas I never get a weekend off with my daughter

  7.6

  Premier Inn Receptionist, August 2022

• Best thing

  The staff are lovely. The job is very enjoyable

  Worst thing

  Rotas not far in advanced enough

  9.3

  Premier Inn Housekeeper, August 2022

• Best thing

  The perks, and the system in place.

  Worst thing

  Noone gollows any rules. Everyone is rude and backstabbing people collecting evidence about everyone to then use it against them. Very toxic environment.

  1.9

  Premier Inn Employee, August 2022

• Best thing

  The people

  Worst thing

  The guest who are really messy

  8.8

  Premier Inn Housekeeper, August 2022

• Best thing

  Working with my colleagues

  Worst thing

  Pay, rota sometimes, lack of staff due to people not wanting to work

  6.4

  Premier Inn Duty manager, July 2022

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• Best thing

  The hours/pay

  Worst thing

  It can become repetitive as can any cleaning

  8.6

  Premier Inn Housekeeper, July 2022

• Best thing

  There’s a multitude of benefits.

  Worst thing

  Customers and management can be awful at times and management has no understanding of how to be a team member.

  1.4

  Premier Inn Front of house, July 2022

• Best thing

  Sooooo many discounts and benefits in a lot of retailers. Never work more than you’re supposed to unless you agree to it

  Worst thing

  The customers

  8.9

  Premier Inn Duty manager, July 2022

• Best thing

  Working alone.
  Early finish time sometimes

  Worst thing

  Management is toxic.
  Group chats are negative and put you down constantly. You never get praise or acknowledgement for how hard you work, only what staff are doing wrong.
  Dodgy policies are pit in place that aren't legal.

  2.8

  Premier Inn Housekeeper, July 2022

• Best thing

  Money

  Worst thing

  Some managers. No respect given and they expect respect back. All they care about is the company and not you and your health

  1.5

  Premier Inn Chef, July 2022

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• Best thing

  Discoun

  Worst thing

  Everything delivery days are the worse

  2.4

  Premier Inn Employee, July 2022

• Best thing

  The people I work with

  Worst thing

  Unfair pay. Workload too high

  3.4

  Premier Inn Receptionist, June 2022

• Best thing

  Good hours and decent pay

  Worst thing

  Management not understanding stress of dealing with difficult customers on a daily basis

  6.1

  Premier Inn Front of house, June 2022

• Best thing

  Pay, guaranteed hours, variety of tasks

  Worst thing

  Understaffed, lack of control on staff members

  8.9

  Premier Inn Employee, May 2022

• Best thing

  Money

  Worst thing

  Rude customers and managers

  3.9

  Premier Inn Crew member, May 2022

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• Best thing

  The people I work with an the benefits

  Worst thing

  My manager, the large work load expected to be done within unrealistic times, not receiving rotas till 4 days in advance, having rotas changed constantly and being guilt tripped and manipulated when phoning in ill

  1.6

  Premier Inn Housekeeper, April 2022

• Best thing

  Team

  Worst thing

  Management, stressful environment lots of abuse from guests and unreasonable targets soul destroying

  1.7

  Premier Inn Team member, March 2022

• Worst thing

  Lack of equiment. Things not working such as tills , key cutting systems .

  6.8

  Premier Inn Receptionist, March 2022

• Best thing

  Works around my childcare needs, some great people to work with

  Worst thing

  Breaks aren't long
  Overworked
  Not given enough time to do tasks
  Make one mistake and it will always be notice but your hard work will be ignored
  Too much negativity
  Not taken seriously

  1.9

  Premier Inn Employee, March 2022

• Best thing

  the breakfast room

  Worst thing

  the time limits on rooms

  8.0

  Premier Inn Employee, February 2022

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• Best thing

  Some of the people

  Some of the regular guests

  £2 lunch

  Worst thing

  Not enough staff

  No way to get a break but still have to take one

  Too many tasks for line workers

  1.7

  Premier Inn Receptionist, February 2022

• Best thing

  Pay. The team is very friendly

  Worst thing

  On an evening shift it get abit boring as there is not a lot to do. Plus you get lonely as it’s just you in the hotel

  8.0

  Premier Inn Receptionist, February 2022

• Best thing

  The pay and the people I work with

  Worst thing

  Guests can leave rooms atrocious with no repercussions and it takes longer to clean so you go over your time

  9.6

  Premier Inn Employee, February 2022

• Best thing

  Close to home, some nice staff members

  Worst thing

  Stress, lack of respect and care for members of staff with more responsibilities, unable to give ideas and criticism to methods/managers

  2.3

  Premier Inn Duty manager, February 2022

• Best thing

  dealling with nice guests

  Worst thing

  conpany not supporting staff and site enougth

  3.4

  Premier Inn Receptionist, February 2022