Premier Inn

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Premier Inn is an international hotel operator.

premierinn.com/gb/en/home.html

Premier Inn job reviews

Showing 103 reviews

  • Best thing

    Payday, some of the people who I work with.

    Worst thing

    Long hours, management, the actual pay for what jobs I have to do, unreliable workers.

    2.4

    Premier Inn Employee, February 2024

  • Best thing

    Discounted rooms and the £2 meals

    Worst thing

    The pay and we are understaffed

    1.3

    Premier Inn Front of house, February 2024

  • Best thing

    The team

    Worst thing

    Wages, management, communication, guests respect for team, overworked, under staffed.

    1.5

    Premier Inn Duty manager, January 2024

  • Best thing

    I am able to change shifts if I need to, it's close to home, all staff are very friendly and are willing to help you if you get stuck, Managers are friendly

    Worst thing

    Trying to get paid time off

    9.1

    Premier Inn Employee, January 2024

  • Best thing

    Free parking g

    Worst thing

    Worst job I've ever had

    1.2

    Premier Inn Duty manager, December 2023

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  • Best thing

    Every day is different

    Worst thing

    Alone working of a night

    7.7

    Premier Inn Receptionist, December 2023

  • Best thing

    -the fact i can work around uni

    Worst thing

    -how team members treat me with such disrespect
    -lack of training

    1.7

    Premier Inn Duty manager, December 2023

  • Best thing

    The discount

    Worst thing

    Managers are not supportive and not respectful of the staff, lacks in duty of care and wellbeing. They constantly break the rule regarding a 20minute break per 6hrs of shift, I have not received a break in a very long time.

    3.2

    Premier Inn Team member, November 2023

  • Best thing

    Thr staff

    Worst thing

    Management, communication, sometimes the guests we have stay at the hotel

    5.5

    Premier Inn Receptionist, September 2023

  • Best thing

    The job is a basic routine each and every night, baring anything extra asked to be done during that night which means you can end up with a lot of downtime if you are able to get things done quickly.

    Worst thing

    Managers will openly belittle and berate guests and staff alike, there is no attempt by area managment to repair the dilapidated hotel to the point it had a giant leaking hole in the resturant ceiling for half a year.

    The hotel manager would not listen to a word or take any interest in nights staff despite repeat burnout on older staff who were expected to supervise and train with no formal guidance, and to also perform every duty newer staff would not bother to do.

    Staff assaults were never looked into by managment while a revolving door duty managers were allowed to indulge in racism, homophobia and sexual harassment of staff and guests.

    Managment would refuse to arrange cover for absent staff leading to occasions where nights staff were forced to remain in the hotel four hours after the end of the night shift due to the lack of manager to assume responsibility for sensitive buisness materials.

    On these occasions nights staff with no kitchen training were also expected to cook and continue serving breakfast well into the day .

    1.5

    Premier Inn Night receptionist, September 2023

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  • Best thing

    It’s relatively quiet after 5pm

    Worst thing

    Understaffed

    1.3

    Premier Inn Receptionist, September 2023

  • Best thing

    Coworkers, not including manager

    Worst thing

    Management

    2.8

    Premier Inn Housekeeper, September 2023

  • Best thing

    The people and job security

    Worst thing

    No work life balance, higher management only care for bonuses sometimes at the cost of the teams welfare.

    1.5

    Premier Inn Kitchen team leader, August 2023

  • Best thing

    Learning kitchen skills

    Worst thing

    Stress, screaming and long hours with no breaks

    1.6

    Premier Inn Kitchen assistant, August 2023

  • Best thing

    The people can be friendly and good to get on with

    Worst thing

    Managers and Head Office are constantly changing things which makes the job harder

    A lot of the training and policies are based on small hotels or well staffed, fully functioning hotels and if you're not in one of these hotels your job is made incredibly difficult

    Hotel managers make decisions about the housekeeping team without considering the head housekeepers input and compromising

    You will get an injury working at this job. Many of my coworkers have developed bad backs, long term muscle strains and other long lasting injuries. This is due to being an understaffed hotel with 4 floors and no elevator so heavy loads are carried up the stairs constantly

    Employees are rarely given My Rewards points, the only ways to get them are to be the best housekeeper in a season (Summer/Spring/Autumn/Winter) or to complain about being treated badly so much you get points.

    While the payment of this job appears to be legal, the money isn't worth the labour, the injury's you will get, and the guests you will deal with. It is also a slap in the face to see coworkers working 1 or 2 other jobs, still barley paying their rent/mortgage and then hear that the company has made record profits that year.

    If your hotel isn't in a major tourist area like London or Manchester your hotel is left to fall apart. The hotel I work at is full of asbestos in the closed off service elevator and the roof but nothing is done because we aren't given the extra budget to fix it. The building itself is old and crumbling away but again, nobody cares and we aren't being given the funds to deal with it despite being a hotel that's consistently fully booked

    3.5

    Premier Inn Housekeeper, August 2023

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  • Best thing

    Hours perfect around school pick up and drop off

    Worst thing

    Unrealistic expectations
    Rotas

    3.5

    Premier Inn Housekeeper, June 2023

  • Best thing

    People you work with are friendly and care

    Worst thing

    Bad management not kept in the loop with new standards ETC

    3.4

    Premier Inn Housekeeper, May 2023

  • Best thing

    The people I worked with

    Worst thing

    Upper Management

    1.2

    Premier Inn Duty manager, May 2023

  • Best thing

    Nightshift is mostly quiet where I work. There isn't much customer interaction

    Worst thing

    The pay

    7.8

    Premier Inn Employee, May 2023

  • Best thing

    Career progression

    Worst thing

    Unpaid breaks.
    Head office has no idea on what happens inside the hotels and they ask us to run them a certain way when it just doesn't work.
    With some managers training is nonexistent. You just get thrown in the deepend.

    5.5

    Premier Inn Duty manager, April 2023

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  • Best thing

    Cheap food and meeting people

    Worst thing

    The stress and lack of progression

    2.6

    Premier Inn Employee, April 2023

  • Best thing

    Coworkers

    Worst thing

    Small salary, not enough working hours, company work in their interests not your as a team member

    8.0

    Premier Inn Front of house, March 2023

  • Best thing

    Half price food,
    Atmosphere,
    Guests

    Worst thing

    Unsocial hours,
    Pay,
    Management

    2.4

    Premier Inn Employee, March 2023

  • Best thing

    Perks and the team

    Worst thing

    Not a bought hours in the shift

    8.4

    Premier Inn Employee, February 2023

  • Best thing

    Decent pay for effort at Nightshift. Other members are really friendly and put an effort.

    Worst thing

    There are other places offering way more for nightshifts. Managers and any higher ups have no clue what they are doing. Got stuck with 8 days of holidays left before refresh since they wouldnt accept my previous requests.

    3.7

    Premier Inn Front of house, January 2023

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  • Best thing

    The benefits and discounts

    Worst thing

    Dhm's take over and you feel like you can't really do your job. Also slow on training.

    6.0

    Premier Inn Employee, January 2023

  • Best thing

    Hotel discounts

    Worst thing

    Some rooms are old and there is only one receptionist working at a time plus the receptionist has to check rooms

    7.0

    Premier Inn Receptionist, December 2022

  • Best thing

    Friendly customers. Laughs and jokes

    Worst thing

    Not treated with respect because I’m the youngest, I get stressed a lot, I don’t have spare time because I’m a student

    4.3

    Premier Inn Bar staff, December 2022

  • Best thing

    It’s basic
    Short hours

    Worst thing

    Can become stressful
    A lot of online training to complete

    8.9

    Premier Inn Housekeeper, November 2022

  • Best thing

    Being on my own

    Worst thing

    Assistant manager, causes arguments between staff and manipulates employees against each other

    1.1

    Premier Inn Receptionist, November 2022

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  • Best thing

    The team
    The discounts

    Worst thing

    The stress of getting rooms done in very little time with hardly any help

    8.7

    Premier Inn Housekeeper, November 2022

  • Best thing

    You meet so many people going in and out and get to understand different backgrounds, ethnicities and it helps you open your eyes to the nicer side of hospitality. If you have a great team, you will have no problem at all and would rather enjoy working. A lot of the time my manager joins in as much as he can and doesn’t see us employees as ‘below’ him. If something needed mopping up, he would do it himself if he knew i was busy etc. If I am not feeling too good, they’ll tell me to sit down and have a drink. I find having a good relationship with your manager and colleagues being very important as then you can rely on each-other if wanting shift swaps, a day off, or in need of anything else. It’s a very professional environment of which I work in however you can have a joke and a laugh with guests and colleagues.

    Worst thing

    Probably the fact we only get a 20 min break but it doesn’t bother me too much.

    9.2

    Premier Inn Front of house, October 2022

  • Best thing

    The people, being in a brand

    Worst thing

    Stress, high pressure, being open 24/7 365 days a year, team sickness, demanding/unkind guests, lack if resources, lack in human training (all done online) career path limit based on whether your manager likes you

    1.6

    Premier Inn Deputy manager, September 2022

  • Best thing

    Flexible hours if you need

    Worst thing

    Sometimes you need work long hours

    9.1

    Premier Inn Housekeeper, September 2022

  • Best thing

    The pay

    Worst thing

    some of the people

    8.2

    Premier Inn Kitchen staff, September 2022

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  • Best thing

    Equal pay
    Some but not all nice team members and managers

    Worst thing

    Rude managers
    Overworked
    Hours beyond contract
    No proper breaks
    Holidays get cancelled without knowledge
    Rude customers (sometimes)
    Toxic/abusive environment
    Lazy co workers (some)

    2.8

    Premier Inn Front of house, September 2022

  • Best thing

    Easy, flexible, I work with literally the best people

    Worst thing

    Customers, time frames

    7.3

    Premier Inn Housekeeper, August 2022

  • Best thing

    Discount, pay & apprenticeship scheme

    Worst thing

    Lack of support for staff with disabilities, minimal training on night shift does not help with this. They leave you unsure what to do when you are on your own at night. Walk rounds each hour you are not seen on camera so could be dangerous. No paid break even though on night shift I physically cannot leave the premises or go to the staff room to take my break. Rotas are not done advanced enough so part time people sometimes don’t find out until the day before that they are working. In our contracts they say they can cut our hours at anytime, so do so and then expect you to pick up extra hours on other weeks when they need you but don’t take into account you need your regular hours.

    1.3

    Premier Inn Employee, August 2022

  • Best thing

    Hours, pay, friends

    Worst thing

    Can be hard work sometimes, very physical job

    8.6

    Premier Inn Employee, August 2022

  • Best thing

    Some people make it enjoyable

    Worst thing

    Sometimes it feels like the managers don't care about you

    5.5

    Premier Inn Housekeeper, August 2022

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  • Best thing

    I love the team I work with and love my DHM she's very understanding.

    Worst thing

    Rude guests, rooms are never ready on time so we get it in the ear, not enough hours, not enough money to live on.

    2.3

    Premier Inn Receptionist, August 2022

  • Best thing

    Friendly and good pay

    Worst thing

    The rotas I never get a weekend off with my daughter

    7.6

    Premier Inn Receptionist, August 2022

  • Best thing

    The staff are lovely. The job is very enjoyable

    Worst thing

    Rotas not far in advanced enough

    9.3

    Premier Inn Housekeeper, August 2022

  • Best thing

    The perks, and the system in place.

    Worst thing

    Noone gollows any rules. Everyone is rude and backstabbing people collecting evidence about everyone to then use it against them. Very toxic environment.

    1.9

    Premier Inn Employee, August 2022

  • Best thing

    The people

    Worst thing

    The guest who are really messy

    8.8

    Premier Inn Housekeeper, August 2022

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  • Best thing

    Working with my colleagues

    Worst thing

    Pay, rota sometimes, lack of staff due to people not wanting to work

    6.4

    Premier Inn Duty manager, July 2022

  • Best thing

    The hours/pay

    Worst thing

    It can become repetitive as can any cleaning

    8.6

    Premier Inn Housekeeper, July 2022

  • Best thing

    There’s a multitude of benefits.

    Worst thing

    Customers and management can be awful at times and management has no understanding of how to be a team member.

    1.4

    Premier Inn Front of house, July 2022

  • Best thing

    Sooooo many discounts and benefits in a lot of retailers. Never work more than you’re supposed to unless you agree to it

    Worst thing

    The customers

    8.9

    Premier Inn Duty manager, July 2022

  • Best thing

    Working alone.
    Early finish time sometimes

    Worst thing

    Management is toxic.
    Group chats are negative and put you down constantly. You never get praise or acknowledgement for how hard you work, only what staff are doing wrong.
    Dodgy policies are pit in place that aren't legal.

    2.8

    Premier Inn Housekeeper, July 2022