5.0

Premier Inn

What it’s like working at Premier Inn

114 people shared what they think about working at Premier Inn…

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Bad
  • Head office doesn’t understand the frontline

    Do people think Premier Inn head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    77% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 103 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Breaks aren’t paid

    Do workers at Premier Inn get paid breaks?

    No. People don’t get paid breaks

    How we know this

    81% of people say they don’t get paid breaks

    Based on information from 100 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Premier Inn?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 58% report getting one week notice or less
    • 26% report getting two weeks notice
    • 10% report getting three weeks notice
    • 6% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 114 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does Premier Inn pay sick pay?

    No. People don’t get proper sick pay

    How we know this

    91% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 99 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Not easy to change shifts

    How easy is it for Premier Inn workers to change shifts?

    Most people find it hard to change shifts

    How we know this

    51% of people report that it’s hard to change shifts if they need to

    Based on information from 92 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • People don’t enjoy their job

    Do people at Premier Inn enjoy their jobs?

    Most people don’t enjoy their job

    How we know this

    51% of people report they don’t enjoy their job

    Based on information from 47 job reviews

  • People feel stressed

    Is it stressful to work at Premier Inn?

    Most people feel stressed here

    How we know this

    62% of people say they often feel stressed at work

    Based on information from 108 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Shifts get changed at short notice

    Do Premier Inn managers change shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    55% of people say their manager changes their shifts at the last minute

    Based on information from 108 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are not paid enough to live on

    Does Premier Inn pay enough to live on?

    Most people are not paid enough to live on

    How we know this

    63% of people say they are paid below the Real Living Wage for where they live

    Based on information from 107 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • People are paid below market rates

    Does Premier Inn pay market rates?

    Most people are not paid market rates

    How we know this

    69% of people are paid below the typical pay for the type of work they do

    Based on information from 87 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People don’t get proper breaks

    Do people at Premier Inn get proper breaks?

    Most people don’t get proper breaks

    How we know this

    55% of people report that they don’t get to take proper breaks

    Based on information from 85 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People don’t recommend their team

    Do people at Premier Inn recommend working with their team?

    Only some people recommend working with their team

    How we know this

    57% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 112 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

Good
  • Easy to book holiday

    How easy is it to book a holiday at Premier Inn?

    Most people find it easy to book holidays

    How we know this

    65% of people report it’s easy to book holidays

    Based on information from 94 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it to take sick leave at Premier Inn?

    Most people find it easy to take sick leave

    How we know this

    51% of people report that it’s easy to take time off if they are sick

    Based on information from 79 job reviews

  • Good choice of shifts

    Do Premier Inn workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    51% report that their manager gives them enough choice over which shifts they work

    Based on information from 98 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Enough training

    Do people get enough training when they start at Premier Inn?

    Most people get enough training when they start

    How we know this

    60% of people report they got enough training when they started working here

    Based on information from 107 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good for parents

    Is working at Premier Inn good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    59% of people who care for a child or other relative report this is a good place to work

    Based on information from 32 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Opportunities to progress

    Are people given support to progress at Premier Inn?

    Most people are given support to progress here

    How we know this

    In the last year, 55% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 100 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Managers are respectful

    Do people at Premier Inn feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    63% of people say they’re treated with respect by their managers

    Based on information from 97 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    Do workers at Premier Inn do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    65% of people report that they don’t do extra unpaid work

    Based on information from 92 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Well informed about head office

    Do workers feel well informed about how Premier Inn is doing?

    Most people feel well informed about how the company is doing

    How we know this

    56% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 106 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People don’t worry about getting enough hours

    Do workers at Premier Inn worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    68% of people report they don’t worry about getting enough hours

    Based on information from 105 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • Good for students

    Is a Premier Inn job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    77% of students report this is a good place to work if you’re studying

    Based on information from 13 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

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How Premier Inn ranks

Premier Inn ranks joint 15th to work for in hotel employers

  1. 15= Park Holidays
    5.0
  2. 15= Premier Inn
    5.0
  3. 20= Greene King
    4.9

Pay ranges at Premier Inn

  1. £8.74–9.59 per hour

  2. £8.51–9.74 per hour

  3. £8.97–9.69 per hour

  4. £9.94–12.15 per hour

Premier Inn job reviews

  • Best thing

    Suitable hours can be flexible on various contracts and days.
    Pay per progression can be good.
    Apprenticeship programs if you are interested.
    No pressure to work up the ladder of you dont wish to.
    Holiday entitlement good

    Worst thing

    High target cleaning times
    Rushed breaks when busy
    Very physically demanding
    Can be extremely stressful when busy
    Made to feel awful when calling in sick

    5.2

    Employee, June 2021

  • Best thing

    Doing my receptionist apprenticeship

    Worst thing

    Always getting a warning or put on management watch if im off sick .i have health issues which do not get taken into account

    4.2

    Employee, May 2021

About

Premier Inn is an international hotel operator.

premierinn.com/gb/en/home.html

Jobs by location

  1. 697 job openings

  2. 164 job openings

  3. 91 job openings

  4. 87 job openings

  5. 74 job openings

  6. 70 job openings

  7. 64 job openings

  8. 57 job openings

  9. 56 job openings

  10. 55 job openings

  11. 53 job openings

  12. 50 job openings

  13. 44 job openings

  14. 42 job openings

  15. 41 job openings

  16. 34 job openings

  17. 33 job openings

  18. 32 job openings

Handy to know

How much notice do people get of their shifts?

58% report getting one week notice or less
26% report getting two weeks notice
10% report getting three weeks notice
6% report getting four weeks notice or more

Based on 114 employees

What contracts are people on?

12% report having low hours contracts (less than 16 hours)
73% report having part time contracts (16-35 hours)
14% report having full time contracts (more than 35 hours)

Based on 104 employees

How are people paid?

By the hour 93% of people report they get paid by the hour

Based on 114 employees

Thinking of working at Premier Inn?

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