Phoenix Futures
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DismissPhoenix Futures is a charity. They provide support for people experiencing substance addiction.
phoenix-futures.org.ukRating based on 17 employees who took the Breakroom Quiz
About jobs at Phoenix Futures
Pay
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Good
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Most people are paid a living wage
Do Phoenix Futures pay a living wage?
Most people are paid a living wage.
How we know this
91% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 11 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ13.45 per hour, and ÂŁ14.80 per hour in London.
Find out more in our explainer about the Real Living Wage.
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Only some people are paid market rates
Do Phoenix Futures pay market rates?
Only some people are paid above average for their job.
How we know this
60% of people are paid below average for the type of work they do.Based on data from 10 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Phoenix Futures get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 11 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Workplace
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Okay
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Only some people get proper breaks
Do people at Phoenix Futures get proper breaks?
Some people don’t get proper breaks.
How we know this
55% of people report that they don’t get to take proper breaks.Based on data from 11 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Phoenix Futures?
Most people feel stressed here.
How we know this
100% of people say they often feel stressed at work.Based on data from 10 people who took the Breakroom Quiz between March 2024 and December 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people recommend their team
Do people at Phoenix Futures recommend working with their team?
Most people recommend working with their team.
How we know this
73% of people report that they would recommend working with their immediate team to a friend.Based on data from 11 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
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Only some people get enough training
Do people get enough training when they start at Phoenix Futures?
Some people didn’t get enough training when they started.
How we know this
36% of people report they didn’t get enough training when they started working here.Based on data from 11 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are people given support to progress at Phoenix Futures?
Most people are given support to progress here.
How we know this
In the last year, 70% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 10 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Phoenix Futures head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 10 people who took the Breakroom Quiz between March 2024 and December 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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Only some people feel well informed by head office
Do workers feel well informed about how Phoenix Futures is doing?
Only some people feel well informed about how the company is doing.
How we know this
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 11 people who took the Breakroom Quiz between March 2024 and February 2026.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
How Phoenix Futures ranks
Phoenix Futures ranks joint 67th to work for out of charities.
- 64= WWT
- 67= Phoenix Futures
- 67= Nuffield Health
Rankings are based on Breakroom Ratings for employers with 5 or more Breakroom Quiz responses, accurate as of 19 May 2026.