Pets at Home

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Pets at Home is a retailer. They sell pet supply products.

petsathome.com

Pets at Home job reviews

Showing 147 reviews

  • Best thing

    Friendly place to work subsidised canteen

    Worst thing

    The og staff get anything thay want or do anything thay want

    9.4

    Pets at Home Employee, March 2024

  • Best thing

    Puppies, kinda quiet on an evening

    Worst thing

    Manager talks down to me, rude customers, impossible KPI target, customers over everything and breaks are interrupted alot

    1.4

    Pets at Home Store colleague, March 2024

  • Best thing

    The animals, the people

    Worst thing

    Cleaning up the wee & poo

    9.3

    Pets at Home Employee, February 2024

  • Best thing

    You don't have to take holiday leave a week at a time it can be days

    Worst thing

    Understaffed, lots of gaps in people's training/what gets done, no one can cover if you fall sick etc, there is always someone falling out with someone else, difficult customers

    1.6

    Pets at Home Store colleague, February 2024

  • Best thing

    Seeing puppies

    Worst thing

    Doing long hours

    3.9

    Pets at Home Sales assistant, February 2024

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  • Best thing

    The animals

    Worst thing

    The stress, customs

    2.0

    Pets at Home Store colleague, February 2024

  • Best thing

    We get paid weather we have a full day of dogs or not

    Worst thing

    They don’t care about the people they just care for the money

    3.0

    Pets at Home Employee, January 2024

  • Best thing

    Good Work Environment
    Good Colleagues

    Worst thing

    Roles of the Job
    Rude Customers
    Understaffed

    8.2

    Pets at Home Employee, January 2024

  • Best thing

    close to where i live

    Worst thing

    awful shift, totally boring work

    2.4

    Pets at Home Store colleague, December 2023

  • Best thing

    People company attitude

    Worst thing

    Distance hours

    8.4

    Pets at Home Retail assistant, December 2023

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  • Best thing

    Seeing animals and helping them reach better lives

    Worst thing

    The company’s standards on small animal welfare such as cage size and housing requirements.

    9.5

    Pets at Home Employee, December 2023

  • Best thing

    Seeing dogs

    Worst thing

    Working long hours getting spoken to liek shit and being made to stay after hours and not get paid

    1.5

    Pets at Home Assistant manager, September 2023

  • Best thing

    Working with dogs

    Worst thing

    We’re overworked and it’s becoming greedier and greedier

    5.0

    Pets at Home Employee, September 2023

  • Best thing

    Management are amazing and help you in progressing.
    Hands on experience with a variety of animals.
    Hosting a variety of events in store including pet pals workshops and puppy socialisation parties!
    Always on your toes doing something.

    Worst thing

    Stressful pet routines and quarterly audits.
    Bites from small animals.
    Hearing unhappy dogs at the instore vets.

    7.3

    Pets at Home Customer assistant, September 2023

  • Best thing

    The reward feeling off styling dogs

    Worst thing

    Customer services never have yiur back within complaints, customers will always get a refund when nit needed

    7.7

    Pets at Home Stylist, August 2023

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  • Best thing

    Working with the animals
    Pay is good for younger people
    Flexible working hours

    8.8

    Pets at Home Customer assistant, July 2023

  • Best thing

    The teams in store

    Worst thing

    The amount of stress and staffing levels

    8.0

    Pets at Home Store manager, June 2023

  • Best thing

    Best things about working here for me are definitely the team & the pay.

    Worst thing

    Worst things are pressure to preform well especially with KPIs as it’s almost completely out of your control, Also the rotas , you can work 11am-8:30pm one day and work 6:45am-4pm the next day and 10am-7pm the day after so there’s absolutely no structure and it can be difficult to fit much of a social life in outside of work.

    7.8

    Pets at Home Employee, May 2023

  • Best thing

    Seeing regular customers and their dogs.

    Worst thing

    Lazy management. Left to resolve issues with other coworkers ourselves

    2.8

    Pets at Home Employee, May 2023

  • Best thing

    The management is amazing and lot of perks to the job!

    Worst thing

    Lack of staff

    7.8

    Pets at Home Retail assistant, April 2023

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  • Best thing

    The actual job and seeing the customers happy with the work you’ve done on the dog

    Worst thing

    Poor management, people bully you, company only cares about money, they talk down to you if you have a disability. Management and company don’t care about mental health as long as you go in and do your job

    2.8

    Pets at Home Employee, April 2023

  • Best thing

    Educating people and being able to put pets first

    Worst thing

    When customers or store policy gets in the way of pet welfare

    6.8

    Pets at Home Store colleague, April 2023

  • Best thing

    Working to learn about animals

    Worst thing

    The amount of death you have to deal with, getting bitten, the out of date care sheets, the lack of actual care for the small animals on site

    2.6

    Pets at Home Sales assistant, April 2023

  • Best thing

    the people

    Worst thing

    the deputy manager

    7.8

    Pets at Home Sales assistant, March 2023

  • Best thing

    Being able to take care of the pets, sell pets, engage in conversations about customer’s pets. Fitting harnesses or helping people shop for a new puppy.
    Paid annual leave

    Worst thing

    Dealing with conflict with customers.
    Seeing unwell pets.
    Heavy lifting
    Very slow/lack of career progression
    Not enough time to complete training on shifts (having to do it at home)
    Not having enough support when it comes to protecting animal welfare, as we are made to put the customer satisfaction first.

    6.8

    Pets at Home Colleague, March 2023

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  • Best thing

    No clocking in/out
    Wage is good

    Worst thing

    Managers
    Stressful
    Pets are bred in awful conditions and come in with illnesses because of this
    Customers
    Sometimes you are given your break 1-2 hours into your 9 hour shift
    Shift patterns, very rarely have at least 2 days off together, and usually work 6 days a week
    No work-social life balance

    1.8

    Pets at Home Store colleague, February 2023

  • Best thing

    Pay isn’t bad, the people I work with make it bare-able

    Worst thing

    Constantly staying late, missing breaks and it being unpaid, expect too much with no time often running the salon on your own meaning you have to groom dogs do walk in nail trims in the middle of grooms, be a receptionist and a cleaner all in one as well as having difficult dogs on your own and risk of being bitten or seriously hurt and no one would know if you are on your own. Unrealistic targets, keep adding walk in services when we already struggle for time, the staff who make these new walk in services have never worked in a salon in their lives.

    3.2

    Pets at Home Employee, February 2023

  • Best thing

    The team, working with dogs, customers

    Worst thing

    sometimes be stressful. drama sometimes within the team.

    9.6

    Pets at Home Employee, February 2023

  • Best thing

    Easy

    Worst thing

    Late loading and not telling you it’s late

    3.5

    Pets at Home HGV driver, January 2023

  • Best thing

    Work with animals

    Worst thing

    Long hours. Didn't get pay for extra time for cleaning. Long shift

    4.5

    Pets at Home Employee, January 2023

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  • Best thing

    Met some really nice people that I now consider friends.
    The discounts are good

    Worst thing

    The stress
    Company doesn't seem to care about its colleagues
    Head office doesn't understand what it's like in other areas of the business
    Kpis are over extravagant
    Work life balance is awful
    The demand from the company to what is possible from shopfloor, this includes, deliver from store, click and collect, busy shop of pet sales, customers queries, big delivery, and kpis
    The communication between company and shopfloor is bad

    3.7

    Pets at Home Sales assistant, January 2023

  • Best thing

    Pets and colleagues and old Ma managers

    Worst thing

    The horrible bully of a manager they sent to cover now who has already made people from other shops leave !!!!!

    2.4

    Pets at Home Retail assistant, January 2023

  • Best thing

    Animals are cute. Good training opportunities. Some good staff.

    Worst thing

    Hours severely restricted always understaffed and stressed. Don’t replace stag when they leave. I think many others will be leaving soon.

    1.5

    Pets at Home Sales advisor, January 2023

  • Best thing

    The animals and dogs that come in the pay is ok too

    Worst thing

    Management

    2.1

    Pets at Home Employee, December 2022

  • Best thing

    Helping customers
    Cuddling puppies
    Cuddling guinea pigs and rabbits
    Looking at fish all day long

    Worst thing

    Stressful
    Delivery days are hectic
    Never enough staff in

    5.5

    Pets at Home Sales assistant, December 2022

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  • Best thing

    The pay for the work you do. I also get on with everything

    Worst thing

    It’s retail. It ain’t great but it’s worth it for the pay

    9.0

    Pets at Home Store colleague, November 2022

  • Best thing

    We are like a family, and look after each other

    Worst thing

    Not much life and work balance

    6.8

    Pets at Home Colleague, November 2022

  • Best thing

    There's not much

    Worst thing

    Unrealistic targets.
    If you're not in with the 'click' or managers you won't make it and they'll find a way to remove you one way or another.
    High stress for Pets and staff.

    1.6

    Pets at Home Employee, October 2022

  • Best thing

    The animals

    Worst thing

    The KPI’s you have to hit are ridiculous
    No mental health support

    5.5

    Pets at Home Sales assistant, October 2022

  • Best thing

    People and pets

    Worst thing

    Head office

    9.6

    Pets at Home Employee, October 2022

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  • Best thing

    Working with the animals

    Worst thing

    Bickering within the team, always understaffed, management too laid back, always stressed

    2.3

    Pets at Home Employee, October 2022

  • Best thing

    Lovely customers

    Worst thing

    Unrealistic expectations from management. Unfair task delegation. Not paid enough for the amount of work expected from management.

    1.1

    Pets at Home Customer assistant, September 2022

  • Best thing

    Good work environment and friendly staff

    Worst thing

    Rude customers

    8.0

    Pets at Home Store colleague, September 2022

  • Best thing

    Good pay
    Good benefits
    Stable company

    Worst thing

    Long hours
    Stress
    Targets
    Always must do better
    Relentless
    Ignorant / rude customers
    Unreliable equipment

    4.3

    Pets at Home Manager, September 2022

  • Best thing

    Seeing all the different pets that come in and learning lots of different things

    Worst thing

    Horrible customers

    9.5

    Pets at Home Assistant manager, September 2022

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  • Best thing

    The pay is decent at £13.04, you can obviously always get more.

    Worst thing

    The managers are awful. Some of the dog food gets infested and they say its fine to send to the customer. Half an hour breaks are unpaid.

    6.0

    Pets at Home Warehouse operative, August 2022

  • Best thing

    It can be a good laugh and a fun place to be

    Worst thing

    You’re expected to be 100% flexible and it’s very family unfriendly hours. Lucky to get 2 days in a row over Christmas off. Hard to Get adequate leave for half term/holidays. Impossible to work around school run

    5.5

    Pets at Home Store assistant, August 2022

  • Best thing

    Small team who become good friends
    Get to be around people who also love animals
    Brings variety compared to standard retail jobs

    Worst thing

    KPIs are all the company seem to care about and all that colleagues are praised for

    Company's motto of pets before profit is not true and sales/money making are put before any welfare needs

    Pets care is actually a very small part of the job and you are encouraged to spend as little time with them as possible

    6.8

    Pets at Home Store colleague, August 2022

  • Best thing

    Animals

    Worst thing

    Customers, head office, targets

    1.7

    Pets at Home Store assistant, August 2022

  • Best thing

    Easy

    Worst thing

    Manager and the theft/ work rates

    5.0

    Pets at Home Sales assistant, August 2022